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Why should I report an Issue with Voyager?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Voyager Digital, LLC to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Voyager
1. The Voyager app is available to current accounts with a valid creditor claim only.
2. Any information or research provided by Voyager shouldn't be treated as investment advice.
3. Cryptocurrencies are highly speculative in nature, involve a high degree of risk, and can rapidly decrease in value.
4. This app is not accepting new users.
5. Voyager app use is not available in all jurisdictions and states.
Voyager Customer Insights
1. So, just remember that if you have issues with Voyager... You'll be waiting over a week to hear from them.Great and simple app for buying and selling crypto, doesn't have all of them but a good amount of the important ones.
2. The buying is actually really quick... you transfer USD into your account and it takes maybe a few minutes before it's available to be used to purchase whatever crypto you're looking to buy.
3. It's been almost a decade since I've interfaced with a platform that takes a full week - after the transaction has "posted" to a checking account - to compete a transfer.
4. Worth the wait.I'm one of those people that I guess never had any sort of issues.... I downloaded and started buying within,10 minutes? Didn't take any time or have any hiccups.
5. Emails go unanswered, it has been a week since I've been able to get into my account to check my funds.
6. A WEEK for customer support for one of the biggest Crypto apps on the market.
7. Most of the time, clicking into a crypto doesn't load.
8. Also, being able to see purchases for a specific crypto on its specific pages.
9. And charts! A lot of cues could be taken from robinhoodThe only issue that I have with Voyager is the account funding shenanigans.
10. This would clear up the one star people saying the slide function doesn't work.If this is "fintech" the future is grim.
11. All you should need is a routing number and an account number, none of this weirdo third party nonsense and hoop jumping if your bank isn't listed.
Steps to Troubleshoot & Fix Voyager Issues
1. Fix Voyager Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Voyager: Restarting the app will resolve most errors.
- Update the Voyager App. Here is how:
- On Android goto PlayStore » Search for "Voyager" » Open Voyager » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Voyager » click "UPDATE".
- Clear Voyager app cache: Clearing cached data will force your app to retrieve the latest data directly from Voyager servers.
- On Android, goto Settings » Apps » Select "Voyager" » click Storage » click "Clear Cache".
- Check Voyager app permissions. If any of these permissions required to use your device's features are disenabled, Voyager might not work.
- Uninstall and reinstall Voyager. If nothing else has worked, completely uninstall Voyager then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Voyager not working
2. Fix Voyager Server issues & Internet Connection
- Check network connection: An unstable Internet will make Voyager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Voyager not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Voyager may not be able to connect to the Internet when running in the background.
Reported Issues
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Your 1 hour change numbers for BTC and ETH are off by a factor of 10. !!!!!!! !!!!!!
You are reporting BTC and ETH are down 3 to 5%. Aaaggghhhh! They are down 0.5 % not 5 %. You are making BTC and ETH look like the worst investments on the internet. I can’t believe nobody noticed this.— by Barry Ratliff 2 years ago -
I purchased bitcoin on voyager and my deposit has been pending more than 24 hours now. Please i want the payment completed so i can transfer my money. Thank you
— by Mechelle Miller 2 years ago -
My email and password has been hacked, My password has been changed without my permission from Dezedwells1 to Ebuka312$ I didn't do that and now my Chase account has been hacked also....please help me I am on SSI and can't afford to be robbed
— by Deborah Wells 2 years ago -
I will sign up again when i understand more bout crypto
— by tiffany gunn 3 years ago -
I accidentally created 2 voyager account (2 different gmail) and it’s not letting me use any unless I delete on so that’s why I need to delete this account so I’ll be able to use the second one
Thank you.— by Elias 3 years ago -
Hello, I would like to delete my Voyager account. I don't use this account much so I would like to completely delete my Voyager account. Under GDPR - General Data Protection Regulation (for EU Residents).
— by Tony Duda 3 years ago -
I did not mean to set this account up and would like to delete my account and all personal information.
— by Christina Smith 3 years ago -
Can you send my 2f security key on my email and also can you disable my 2f security in my account since I lost my phone..voyager account is vulsidro2@redacted
— by Stanley 3 years ago -
change my number to +12132048742 in the 2Fs security or allow me log in through the email so i can reset my profile.
— by Stanley 3 years ago -
My name is Stanley Gabay and I was logged out from my voyager account and my phone was stolen, I would love to gain access with just email verification on my account with the email vulsidro1@redacted
— by Stanley 3 years ago -
Good morning I want my voyager account/data deleted because I’m done with the app it’s not really helpful to me
— by Demetri broadus 3 years ago -
i cant log in the verification code never comes in and i cant access my voyager account
— by Wisam Shoman 3 years ago -
I’m having trouble logging into my account, its giving me a message every time. The message reads: “server trust evaluation failed due to reason: certificate pinning failed for host api.investvoyager.com. Please help me with this issue!!!! Please call me at +15599708039 or email
— by Gina 3 years ago -
This is so inappropriate for @voyager to disable my account without any tangible reason ,this account @phipps808jr@redacted which have a fund of $8000,I want @voyager to open my account asap with my fund in it ....I need my money urgently ...you did not let me have acess to it 🤫✊and am using this opportunity to tell @ voyager go release my account with the fund In it asap unless they want their ass to be fucked in court 😵 so am using this email to tell you to activate my account @phipps808jr@redacted back with fund in it as soon as possible.thank you
— by Ana 3 years ago -
My account was disabled @phipps808jr@redacted with no reason and I have a fund of $8000 there so I want @voyager to open my account @phipps808jr@redacted asap because I need my fund in there
— by Ana 3 years ago -
I have been trying to get into my account to withdraw my investment but My account was deactivated and disabled for no reason without warning. Everytime I sign in I'm told to contact support which I have done multiple times but never get a response back from them. I just want my investment money back that I trusted in them to hold
— by Michael Coughlin 3 years ago -
My account has been disabled for a while and no one from voyager has contacted me about it and I have tried the proper channels....you can contact me at jbrett682@redacted or 469-443-2955 thank you.
— by Nicholas wilborn 3 years ago -
I have submitted a withdraw of my monies. Its been 14 days and no money. 7 emails ive sent and no response. I need my money which i went i initiated a withdraw. Help!!!
— by Angel M MALDONADO 3 years ago -
Payment still on owning since 3/23 need to withdrawal sent many emails I response. I need a contact number.
— by Ruby Demello 3 years ago -
My deposit of $1,000 on March 25th of this year still has not cleared. Please help!
— by Michael Foster 3 years ago -
I need to get on my voyager account but I all of a sudden stop getting the code text to me. I can’t get on without a code
— by Sherry Jilek 3 years ago -
I have withdraws pending over 24hours and no update or no response on why
— by Catalina Rodriguez 3 years ago -
Ive sent 25 emails and posts on every media platform i can think of and no one will contact me back??? They said my XRP transfer was safe and it would be listed not to worry. I'm defiantly worried! its been over 2 weeks i have every confirmation that it was sent correctly and directly to my voyager account but still i haven't received a reply or gotten a resolution to my issue and it's several hundreds of dollars... please please please help!!!!
— by Jeremy T Day 3 years ago -
I initiated and withdrawal of my cardano from my voyager to an external wallet and it won’t remove from pending status even after the email confirmation and two factor authorization. I’m in need of the the withdrawal to be completed as soon as possible .
— by Kassem Beydoun 3 years ago -
The Voyager app is not letting me withdraw or transfer my assets. It lets me go through the process of doing a transaction and does not offer me a “submit/confirm“ option to complete my transaction. Solve this problem for me. Thanks
— by ramy ramazani 3 years ago
