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What users are saying
1. So, just remember that if you have issues with Voyager... You'll be waiting over a week to hear from them.Great and simple app for buying and selling crypto, doesn't have all of them but a good amount of the important ones.
2. The buying is actually really quick... you transfer USD into your account and it takes maybe a few minutes before it's available to be used to purchase whatever crypto you're looking to buy.
3. It's been almost a decade since I've interfaced with a platform that takes a full week - after the transaction has "posted" to a checking account - to compete a transfer.
4. Worth the wait.I'm one of those people that I guess never had any sort of issues.... I downloaded and started buying within,10 minutes? Didn't take any time or have any hiccups.
5. Emails go unanswered, it has been a week since I've been able to get into my account to check my funds.
6. A WEEK for customer support for one of the biggest Crypto apps on the market.
7. Most of the time, clicking into a crypto doesn't load.
8. Also, being able to see purchases for a specific crypto on its specific pages.
9. And charts! A lot of cues could be taken from robinhoodThe only issue that I have with Voyager is the account funding shenanigans.
10. This would clear up the one star people saying the slide function doesn't work.If this is "fintech" the future is grim.
11. All you should need is a routing number and an account number, none of this weirdo third party nonsense and hoop jumping if your bank isn't listed.
Steps to Troubleshoot & Fix Voyager Issues
1. Fix Voyager Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Voyager: Restarting the app will resolve most errors.
- Update the Voyager App. Here is how:
- On Android goto PlayStore » Search for "Voyager" » Open Voyager » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Voyager » click "UPDATE".
- Clear Voyager app cache: Clearing cached data will force your app to retrieve the latest data directly from Voyager servers.
- On Android, goto Settings » Apps » Select "Voyager" » click Storage » click "Clear Cache".
- Check Voyager app permissions. If any of these permissions required to use your device's features are disenabled, Voyager might not work.
- Uninstall and reinstall Voyager. If nothing else has worked, completely uninstall Voyager then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Voyager not working
2. Fix Voyager Server issues & Internet Connection
- Check network connection: An unstable Internet will make Voyager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Voyager not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Voyager may not be able to connect to the Internet when running in the background.
Reported Issues
Your 1 hour change numbers for BTC and ETH are off by a factor of 10. !!!!!!! !!!!!! You are reporting BTC and ETH are down 3 to 5%. Aaaggghhhh! They are down 0.5 % not 5 %. You are making BTC and ETH look like the worst investments on the internet. I can’t believe nobody noticed this.
I purchased bitcoin on voyager and my deposit has been pending more than 24 hours now. Please i want the payment completed so i can transfer my money. Thank you
My email and password has been hacked, My password has been changed without my permission from Dezedwells1 to Ebuka312$ I didn't do that and now my Chase account has been hacked also....please help me I am on SSI and can't afford to be robbed
I will sign up again when i understand more bout crypto
I accidentally created 2 voyager account (2 different gmail) and it’s not letting me use any unless I delete on so that’s why I need to delete this account so I’ll be able to use the second one Thank you.
Hello, I would like to delete my Voyager account. I don't use this account much so I would like to completely delete my Voyager account. Under GDPR - General Data Protection Regulation (for EU Residents).
I did not mean to set this account up and would like to delete my account and all personal information.
Can you send my 2f security key on my email and also can you disable my 2f security in my account since I lost my phone..voyager account is vulsidro2@redacted
change my number to +12132048742 in the 2Fs security or allow me log in through the email so i can reset my profile.
My name is Stanley Gabay and I was logged out from my voyager account and my phone was stolen, I would love to gain access with just email verification on my account with the email vulsidro1@redacted
Good morning I want my voyager account/data deleted because I’m done with the app it’s not really helpful to me
i cant log in the verification code never comes in and i cant access my voyager account
I’m having trouble logging into my account, its giving me a message every time. The message reads: “server trust evaluation failed due to reason: certificate pinning failed for host api.investvoyager.com. Please help me with this issue!!!! Please call me at +15599708039 or email
This is so inappropriate for @voyager to disable my account without any tangible reason ,this account @phipps808jr@redacted which have a fund of $8000,I want @voyager to open my account asap with my fund in it ....I need my money urgently ...you did not let me have acess to it 🤫✊and am using this opportunity to tell @ voyager go release my account with the fund In it asap unless they want their ass to be fucked in court 😵 so am using this email to tell you to activate my account @phipps808jr@redacted back with fund in it as soon as possible.thank you
My account was disabled @phipps808jr@redacted with no reason and I have a fund of $8000 there so I want @voyager to open my account @phipps808jr@redacted asap because I need my fund in there
I have been trying to get into my account to withdraw my investment but My account was deactivated and disabled for no reason without warning. Everytime I sign in I'm told to contact support which I have done multiple times but never get a response back from them. I just want my investment money back that I trusted in them to hold
My account has been disabled for a while and no one from voyager has contacted me about it and I have tried the proper channels....you can contact me at jbrett682@redacted or 469-443-2955 thank you.
I have submitted a withdraw of my monies. Its been 14 days and no money. 7 emails ive sent and no response. I need my money which i went i initiated a withdraw. Help!!!
Payment still on owning since 3/23 need to withdrawal sent many emails I response. I need a contact number.
My deposit of $1,000 on March 25th of this year still has not cleared. Please help!
I need to get on my voyager account but I all of a sudden stop getting the code text to me. I can’t get on without a code
I have withdraws pending over 24hours and no update or no response on why
Ive sent 25 emails and posts on every media platform i can think of and no one will contact me back??? They said my XRP transfer was safe and it would be listed not to worry. I'm defiantly worried! its been over 2 weeks i have every confirmation that it was sent correctly and directly to my voyager account but still i haven't received a reply or gotten a resolution to my issue and it's several hundreds of dollars... please please please help!!!!
I initiated and withdrawal of my cardano from my voyager to an external wallet and it won’t remove from pending status even after the email confirmation and two factor authorization. I’m in need of the the withdrawal to be completed as soon as possible .
The Voyager app is not letting me withdraw or transfer my assets. It lets me go through the process of doing a transaction and does not offer me a “submit/confirm“ option to complete my transaction. Solve this problem for me. Thanks
