Contact RushCard Customer Service

Why should I report an Issue with RushCard?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RushCard to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account to prevent fraud restrictions on the account. ²See app for free ATM locations. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Limits apply. ³Opt-in required.

2. Learn more (Overdraft Protection PDF). ⁴Monthly fee waived whenever you receive a payroll or government benefits direct deposit in the previous monthly statement period. Otherwise, $5 per month. ⁵Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days.

3. Eligibility criteria applies. Other fees apply. ⁶Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing.

4. As previously advised through account notices, all RushCard Prepaid Visa Card Accounts were closed on June 29, 2023.

5. Otherwise, $5 per month⁴. No per purchase fee. ¹Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures.

6. Previous RushCard accountholders can continue to log in online and through the app to view RushCard account activity through October 31, 2023.

7. Built on 23 years of banking innovation, GO2bank comes with the features you loved with RushCard like early direct deposit¹ and a free nationwide ATM network².

8. Account must be in good standing and chip-enabled debit card activated to opt in.

9. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage.

10. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee.

11. Fees on your primary deposit account may reduce earnings on your savings account.

1. So my review is ya it works at most places but with no incentives and really high ATM fees I would just say there's no real reason to sign up for this unless you really have no other options.Horrible!!! I have been a loyal customer since 2007!! Yes there has been a few issue when the system "updates", but this is out right unacceptable!! I can't speak to anyone regarding my issue because both #'s I have hang up after reciting the automated message! I have emailed my issue which still only give "cookie cutter" automated "do not reply" emails with a useless case ID #!!! Trust and believe, once I activate another financial service, it's goodbye & DON'T look back!!😡🤬I would like to request more features in the notifications settings, specifically for letting me know when money is deposited into my account, but other notification options can be added as you please.

2. I wish this place would end already.You all are trying to charge me for a card I never received ! PLUS The app keeps shutting down when trying to load a check!I had 2x $20 to rushcard goals taken out & 1x $300 to rushcard goal transfers only i deleted 1x rushcard goal 4 days before these transactions took place 1 day late ! Now i can get my $20 back from rushcardgoal that was deleted because saying it was put on my account on 5-05-23 but that $20 came from rushcard goal that gets $300 to it every month because had to transfer the 1x $20 back to my card day ot to 5-05-23 funny thing is that $20 didnt show up until i was just now on phone with rush cardJust Trash.

3. What a joke.Not sure whats going on with this app wont transfer my money my card is not workinf and customer service is rude and hangs up on you as soon as i can get my money off here im closing these cards i have been with them since 2007 and its just getting worse and worseWas cool at first.

4. And yes when you call customer service it directs you to contact them online or thru the app.

5. My suggestion/resolution to this would be to add the ads/new feature notification as another banner under the card displays on the home screen of the app.

6. In one word HORRIBLE!!!!! It was great when the service first started.

7. The ATM fees are HORRENDOUS and the are quite a few apps who have reward programs that incentive users to switch or sign up.

8. I've been lucky enough to not have any funds stolen or frozen, but I can't deal with Rush no more.

9. I have attempted this process repeatedly but receive neither email nor textThis app is complete trash.

10. I no longer get texts with card activity or balance.

11. The card itself is trash.

1. Fix RushCard Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RushCard: Restarting the app will resolve most errors.
2. Update the RushCard App. Here is how:
   1. On Android goto PlayStore » Search for "RushCard" » Open RushCard » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RushCard » click "UPDATE".
3. Clear RushCard app cache: Clearing cached data will force your app to retrieve the latest data directly from RushCard servers.
   1. On Android, goto Settings » Apps » Select "RushCard" » click Storage » click "Clear Cache".
4. Check RushCard app permissions. If any of these permissions required to use your device's features are disenabled, RushCard might not work.
5. Uninstall and reinstall RushCard. If nothing else has worked, completely uninstall RushCard then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RushCard not working

2. Fix RushCard Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RushCard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RushCard not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RushCard may not be able to connect to the Internet when running in the background.