Published by Bank of America on Jul 8, 2023

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Why should I report an Issue with Bank of America Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bank of America to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bank of America Mobile Banking

1. Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by complanies that are affiliates of Bank of America Corporation ("BofA Corp").

2. Erica is only available in English. ⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities. Investing involves risk.

3. Mobile carrier message and data rates may apply. ¹ Zelle transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card.

4. Bank conveniently and securely with the Bank of America® Mobile Banking app for U. S. -based accounts. • Securely send and receive money with Zelle® using a U. S.

5. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc. ("MLLA"), a licensed insurance agency and wholly owned subsidiary of BofA Corp.

6. Banking products are provided by Bank of America, N. A. , and affiliated banks, Members FDIC and wholly-owned subsidiaries of Bank of America Corporation.

7. MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

8. Other restrictions apply. ³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience.

9. Dollar and frequency limits apply. ² Deposits are subject to verification and not available for immediate withdrawal.

10. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

11. Recipients have 14 days to register to receive money or the transfer will be canceled.

Bank of America Customer Insights

1. There have been a few instances where I've made a payment on a Thursday, but it didn't reflect in our credit limit until 5 business days later (QUITE an annoyance when you're traveling).Everything is at my fingertips! It keeps up with how my spending is... Will even break it down into how much spent in each category! I love how easy it is to send and receive money to & from friends & family.

2. Before, it was click on bill pay and pay the full balance or a selected amount, then it wanted you to double check the pay in full causing you to navigate backwards to get that amount, and now its not a bill pay but a transfer.The good: The banking app is great and comprehensive, allowing you to perform most everything without having to visit a bank branch.

3. You have to open up the website for this basic function (and even there they make it more difficult than it needs to be with little details that emphasize internal transfers and hide external transfers instead of just showing all your verified linked accounts together).

4. B of A sends out unnecessary payment reminders for credit card bills that have already been scheduled on their website.

5. The last update just shuffles things around without adding any additional functionality.The app is wonderful overall: 1) It easily interfaces with my phone to allow biometric access to the app; 2) It has several features, like access to FICO scoring, I hold to be QUITE useful.

6. Especially when making a payment on their credit card.

7. It's hard to feel ok going all in on their ecosystem of products when you know they are willing to make your life more difficult because it might benefit them.The new update, the new bugs.

8. I strongly recommend using the app for this rock-solid institution!dates are limited to 90 days when researching older transactions and I dont see any information regarding the limitation.

9. Can easily pay an unexpected bill or set up auto pay for the weekly or monthly payments you might have.

10. All my other credit cards this feature works.

11. Yes, with stylus or mouse too.I have the Alaska Airlines Credit Card.

Steps to Troubleshoot & Fix Bank of America Issues

1. Fix Bank of America Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Bank of America: Restarting the app will resolve most errors.
  2. Update the Bank of America App. Here is how:
    1. On Android goto PlayStore » Search for "Bank of America" » Open Bank of America Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bank of America » click "UPDATE".
  3. Clear Bank of America Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Bank of America servers.
    1. On Android, goto Settings » Apps » Select "Bank of America Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Bank of America app permissions. If any of these permissions required to use your device's features are disenabled, Bank of America might not work.
  5. Uninstall and reinstall Bank of America. If nothing else has worked, completely uninstall Bank of America then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bank of America not working

2. Fix Bank of America Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Bank of America be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bank of America not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bank of America may not be able to connect to the Internet when running in the background.

Reported Issues