Published by Bank of America on Oct 23, 2024

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Why chat with our AI Bank of America Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Bank of America.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. There have been a few instances where I've made a payment on a Thursday, but it didn't reflect in our credit limit until 5 business days later (QUITE an annoyance when you're traveling).Everything is at my fingertips! It keeps up with how my spending is... Will even break it down into how much spent in each category! I love how easy it is to send and receive money to & from friends & family.

2. Before, it was click on bill pay and pay the full balance or a selected amount, then it wanted you to double check the pay in full causing you to navigate backwards to get that amount, and now its not a bill pay but a transfer.The good: The banking app is great and comprehensive, allowing you to perform most everything without having to visit a bank branch.

3. You have to open up the website for this basic function (and even there they make it more difficult than it needs to be with little details that emphasize internal transfers and hide external transfers instead of just showing all your verified linked accounts together).

4. B of A sends out unnecessary payment reminders for credit card bills that have already been scheduled on their website.

5. The last update just shuffles things around without adding any additional functionality.The app is wonderful overall: 1) It easily interfaces with my phone to allow biometric access to the app; 2) It has several features, like access to FICO scoring, I hold to be QUITE useful.

6. Especially when making a payment on their credit card.

7. It's hard to feel ok going all in on their ecosystem of products when you know they are willing to make your life more difficult because it might benefit them.The new update, the new bugs.

8. I strongly recommend using the app for this rock-solid institution!dates are limited to 90 days when researching older transactions and I dont see any information regarding the limitation.

9. Can easily pay an unexpected bill or set up auto pay for the weekly or monthly payments you might have.

10. All my other credit cards this feature works.

11. Yes, with stylus or mouse too.I have the Alaska Airlines Credit Card.

Steps to Troubleshoot & Fix Bank of America Issues

1. Fix Bank of America Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bank of America: Restarting the app will resolve most errors.
  2. Update the Bank of America App. Here is how:
    1. On Android goto PlayStore » Search for "Bank of America" » Open Bank of America Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bank of America » click "UPDATE".
  3. Clear Bank of America Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Bank of America servers.
    1. On Android, goto Settings » Apps » Select "Bank of America Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Bank of America app permissions. If any of these permissions required to use your device's features are disenabled, Bank of America might not work.
  5. Uninstall and reinstall Bank of America. If nothing else has worked, completely uninstall Bank of America then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bank of America not working


2. Fix Bank of America Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bank of America be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bank of America not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bank of America may not be able to connect to the Internet when running in the background.

Reported Issues

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