Published by Postbank - eine Niederlassung der Deutsche Bank AG on Mar 21, 2023

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Why should I report an Issue with Postbank Finanzassistent?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Postbank - eine Niederlassung der Deutsche Bank AG to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Postbank Finanzassistent

1. Sie können auch Kontos von anderen Banken hinzufügen. – Einfach, schnell und sicher mit Ihrem Fingerabdruck freigeben. 
 Eingabe per QR-Scanner oder auch per Spracherkennung. – Erkennen Sie finanzielle Spielräume und Sparpotentiale und 
behalten Sie die Kontrolle über Ihre Einnahmen und Ausgaben. – Machen Sie sich oder anderen mit einem Gutschein von Google Play, Zalando, Eventim, Microsoft Xbox oder weiteren Partnern eine Freude. – Legen Sie Ihre Sparziele an und erfüllen Sie sich schon bald Ihren Wunsch nach einem schönen Urlaub, einem neuen Auto oder ähnliches.

2. Mit dem Finanzassistent der Postbank können Sie ganz einfach Ihren Kontostand überprüfen, Überweisungen vornehmen, finanzielle Spielräume und Sparpotentiale erkennen oder den nächsten Geldautomat finden. – Ihre Finanzen auf einen Blick. 
 Verfolgen Sie Ihre Kontostände in Echtzeit.

3. Weitere Informationen zum Datenschutz finden Sie im Infobereich des Postbank Finanzassistent oder hier im Play Store unter „Datenschutzerklärung“. 
Haben Sie Fragen oder Verbesserungsvorschläge zum Postbank Finanzassistent?

4. Für uns als Bank hat Datenschutz höchsten Stellenwert: Wir bleiben transparent und schützen Ihre Daten vor Zugriffen durch Dritte.

5. Die Postbank ID ist Ihre persönliche Anmeldung für Online Banking und App.

6. Wenn Sie noch keine Postbank ID haben, können Sie diese einfach in der App anfordern.

7. Einige Funktionen sind nur für Kunden mit Postbank ID verfügbar.

8. Managen Sie Ihre Finanzen jederzeit von überall.

9. Wir freuen uns über Ihr Feedback an: finanzassistent@postbank. de.

Postbank Finanzassistent Customer Insights

1. The complete balance tells me nothing and I'm not going to calculate every position! Other banking apps even have a graph and other visualisation that shows how much money there was on a particular day! This really makes me want to switch to other bank.

2. After 20 years of being at this bank, I'm genuinely hoping to switch to Sparkasse soon.I have used this application for maybe 1.5 years and suddenly, after just one wrong fingerprint reading I lost my possibility to use application (due to some code or whatever it is)... I even cannot explain as everything is only in German language which is my claim about the application.

3. No way to edit a Dauerauftrag, seriously? Very sad, if you have to contact customer care in case the app doesn't work or does not offer the required function, the billing works always.

4. We changed the bank already because of this app.As I'm getting older and my eyes and fingers are less able to work with a smartphone, and don't want a tablet, I would wish that there could be a Finanzassistent (and Best Sign!!!) App for the PC like Sparda-Bank offers.

5. At least you can turn them off in Android's notification settings.Scrolled down over the reviews and interesting how bad they are and in fact the app still needs serious work: - No english version - No credit cart top up - Ads (!!!!!!) in the feeds.

6. So is 2021 and I can't get mobile payments on my phone with Postbank.This junk doesn't work again.

7. The option doesn't even appear (tried with multiple phones), there is simply no documentation on how to enable besides a promo video.

8. The new app doesn't even offer a fraction of the functionality, and there was no possibility to transition over (for example, categories).

9. I'm so disappointed.Compared to other banking apps, this one is lacking behind with nearly all functionalities.

10. Not possible to see bank statements or other notifications.

11. In fact, the app is just a collection of different feeds with weird UI that are hard to navigate and overall lack features for managing money.

Steps to Troubleshoot & Fix Postbank Finanzassistent Issues

1. Fix Postbank Finanzassistent Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Postbank Finanzassistent: Restarting the app will resolve most errors.
  2. Update the Postbank Finanzassistent App. Here is how:
    1. On Android goto PlayStore » Search for "Postbank Finanzassistent" » Open Postbank Finanzassistent » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Postbank Finanzassistent » click "UPDATE".
  3. Clear Postbank Finanzassistent app cache: Clearing cached data will force your app to retrieve the latest data directly from Postbank Finanzassistent servers.
    1. On Android, goto Settings » Apps » Select "Postbank Finanzassistent" » click Storage » click "Clear Cache".
  4. Check Postbank Finanzassistent app permissions. If any of these permissions required to use your device's features are disenabled, Postbank Finanzassistent might not work.
  5. Uninstall and reinstall Postbank Finanzassistent. If nothing else has worked, completely uninstall Postbank Finanzassistent then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Postbank Finanzassistent not working

2. Fix Postbank Finanzassistent Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Postbank Finanzassistent be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Postbank Finanzassistent not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Postbank Finanzassistent may not be able to connect to the Internet when running in the background.

Reported Issues

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