Published by Banco Occidental de Descuento, C.A.

Report an issue with Banca Digital BOD.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Banca Digital BOD?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banco Occidental de Descuento, C.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Banca Digital BOD Customer Insights

1. También sería bueno integrar el servicio Pago Express BOD, hacer todo en una sola aplicación, gestionar el proceso de apertura de cuentas bancarias sin necesidad de ir al banco (como existe en otros países, es mucho lo que se ahorran ustedes y nosotros los clientes).

2. Outstanding and easy to useIt is friendlyCan this end please?Les doy una estrella más, por el hecho de que por fin se puede desbloquear la aplicación por biometría, pero queda pendiente el poder usar otros teclados (IMPOSIBLE usar SwiftKey, por ejemplo).

3. Gracias.La peor app del mundo, se cierra por cualquier tontería y hace perder el tiempoAumenten sus límites de pago la verdad son una porquería, para los montos que manejamos hoy en díaBuen app.

4. Mejoren, por favor, para ello cobran comisiones, más de 30 años siendo cliente BOD.

5. GraciasExcelente herramientaExcelenteHace lo mínimo, mal optimizada, de nada te cierra la sesión.

6. No tiene control biométrico, deberían hacerla como la de Banesco.

Steps to Troubleshoot & Fix Banca Digital BOD Issues

1. Fix Banca Digital BOD Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Banca Digital BOD: Restarting the app will resolve most errors.
  2. Update the Banca Digital BOD App. Here is how:
    1. On Android goto PlayStore » Search for "Banca Digital BOD" » Open Banca Digital BOD » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Banca Digital BOD » click "UPDATE".
  3. Clear Banca Digital BOD app cache: Clearing cached data will force your app to retrieve the latest data directly from Banca Digital BOD servers.
    1. On Android, goto Settings » Apps » Select "Banca Digital BOD" » click Storage » click "Clear Cache".
  4. Check Banca Digital BOD app permissions. If any of these permissions required to use your device's features are disenabled, Banca Digital BOD might not work.
  5. Uninstall and reinstall Banca Digital BOD. If nothing else has worked, completely uninstall Banca Digital BOD then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Banca Digital BOD not working


2. Fix Banca Digital BOD Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Banca Digital BOD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Banca Digital BOD not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Banca Digital BOD may not be able to connect to the Internet when running in the background.

Reported Issues