Published by Tinkoff Bank on Jul 10, 2023

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Why should I report an Issue with Tinkoff?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tinkoff Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Tinkoff

1. Best Mobile Bank App in Russia (according to Markswebb Rank & Report and Deloitte) in 2013–2017. utility bills, traffic fines, government services, top up your Troika, etc. ∙ Access your incoming bills and invoices (e. g.

Tinkoff Customer Insights

1. I called them with a problem and answered that I sent 75 HP instead of 102!!! check or better look for alternative insurance!I've opened an account in Tinkoff and am very satisfied, how convenient and easy it is to use it, and plus the fact that you don’t need to enter a pin code every time if you buy more than a certain amount.

2. There are still a few bits not fully translated into English but on the whole it's still a really easy and efficient application to use.It's terrible app especially if we are taking about first time/renewing insurance! be careful if auto-fill from Tinkoff occurs during re-registration, sometimes the data changes on its own.

3. Tinkoff bank just spent a lot of money for useless redesign Please make option in application to switch between dark and white themes Always want to switch to dark but can't Return back old design.

4. It's was much better then new one Fixed but other issues comes nowCool app! Easy to navigate, works fast and contains whatever you wantI have mixed feelings about the UI.

5. Tinkoff is much, much better.Awesome app, awesome bank, has all the needed features, is very comfortable to use and very intuitive.

6. No wonder the app is 350mb - it's full of ads, promos, offers and 'stories' Count yourself lucky if you manage to dig out the core banking functions.

7. GUI is simple and easy to learn.UI is a colorful mess - banners, tiles and bubbles.

8. However, comparing to other bank apps - it's like they're from a different planet.

9. Trash box.It was in English at first, and suddenly it just decided to automatically change the language back to Russian.

10. Support is great most of the time, sometimes they redirect me a couple of times but we always result in what is needed to be done.

11. Anything advanced is hard to find, and it's not even clear if the particular function is available but hidden somewhere, or is just missing from the app.

Steps to Troubleshoot & Fix Tinkoff Issues

1. Fix Tinkoff Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Tinkoff: Restarting the app will resolve most errors.
  2. Update the Tinkoff App. Here is how:
    1. On Android goto PlayStore » Search for "Tinkoff" » Open Tinkoff » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tinkoff » click "UPDATE".
  3. Clear Tinkoff app cache: Clearing cached data will force your app to retrieve the latest data directly from Tinkoff servers.
    1. On Android, goto Settings » Apps » Select "Tinkoff" » click Storage » click "Clear Cache".
  4. Check Tinkoff app permissions. If any of these permissions required to use your device's features are disenabled, Tinkoff might not work.
  5. Uninstall and reinstall Tinkoff. If nothing else has worked, completely uninstall Tinkoff then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tinkoff not working

2. Fix Tinkoff Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Tinkoff be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tinkoff not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tinkoff may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to delete my account from tinkoff bank

    — by Элдиб зиад Мохаммед Ибрагим 11 months ago

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