Published by NetSpend on Oct 30, 2024

Report an issue with Classic Netspend.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Classic Netspend?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Classic Netspend image 1 contact Classic Netspend image 2

About Classic Netspend

1. Netspend All-Access Customers: Faster funding claim is based on a comparison of the Pathward™, National Association's and Republic Bank & Trust Company's policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement.

2. Early availability of funds requires payor's support of direct deposit and is subject to the timing of payor's payment instruction. 2 Netspend does not charge for this service, but your wireless carrier may charge for messages or data. 3 No cost for online or mobile Account-to-Account transfers between Netspend Cardholders; a $4. 95 fee applies to each such transfer conducted through a Netspend Customer Service agent. 4 The Netspend Network is provided by Netspend Corporation and its authorized agents.

3. The Netspend Visa Prepaid Card is issued by The Bancorp Bank, Pathward™, National Association, and Republic Bank & Trust Company, pursuant to a license from Visa U. S. A. Inc.

4. The Netspend Prepaid Mastercard is issued by The Bancorp Bank, Pathward™, N. A. , and Republic Bank & Trust Company pursuant to license by Mastercard International Incorporated.

5. 1 Netspend Prepaid Customers: Faster funding claim is based on a comparison of our policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement.

6. Netspend All-Access is a deposit account that is offered by Republic Bank & Trust Company, Member FDIC.

7. Netspend is a registered agent of The Bancorp Bank, Pathward™, N. A. , and Republic Bank & Trust Company.

8. Netspend is a service provider to Republic Bank & Trust Company.

9. The Bancorp Bank, Pathward™, N. A. , and Republic Bank & Trust Company; Members FDIC.

10. Early availability of funds requires payor's support of direct deposit and is subject to the timing of payor's payment instruction.

11. The Netspend Visa Prepaid Card may be used everywhere Visa debit cards are accepted.

Classic Netspend Customer Insights

1. The program freezes.I've used the NetSpend app for a long time but this latest version SUCKS! Everytime you view a transaction and then you press the arrow back key it just keeps taking you in a circle and you cannot get back to the home page.

2. Previous version app was great, and so it didn't need fixed or revised.Great app, great debit card to have.

3. I spent 840 dollars in overdraft fees which is fine if it was spent on security.Ya know, I've been reading most of these reviews, positive & negative.

4. But in the last 2 years security has been a real issue.

5. Every purchase, round up to the nearest dollar and toss it into the savings account! I will probably be switching to another bank shortly if this feature doesn't come out soon.

6. Why be so annoying? The last point is that the digital copy of the physical card does not show any numbers on the card.

7. Super annoying that I cannot view details of my account.

8. But for me, Netspend has been great.

9. My local bank offers this!I've had this card for over 10 years and this app for about half that.

10. Update: Changed my rating due to the fixing of the app & ability to view details of my account again.

11. Plus, their mobile banking app has been VERY helpful with transactions, savings goals, etc.

Steps to Troubleshoot & Fix Classic Netspend Issues

1. Fix Classic Netspend Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Classic Netspend: Restarting the app will resolve most errors.
  2. Update the Classic Netspend App. Here is how:
    1. On Android goto PlayStore » Search for "Classic Netspend" » Open Classic Netspend » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Classic Netspend » click "UPDATE".
  3. Clear Classic Netspend app cache: Clearing cached data will force your app to retrieve the latest data directly from Classic Netspend servers.
    1. On Android, goto Settings » Apps » Select "Classic Netspend" » click Storage » click "Clear Cache".
  4. Check Classic Netspend app permissions. If any of these permissions required to use your device's features are disenabled, Classic Netspend might not work.
  5. Uninstall and reinstall Classic Netspend. If nothing else has worked, completely uninstall Classic Netspend then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Classic Netspend not working


2. Fix Classic Netspend Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Classic Netspend be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Classic Netspend not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Classic Netspend may not be able to connect to the Internet when running in the background.

Reported Issues