Contact Propel EBT (Providers) Customer Service

Why should I report an Issue with Propel EBT (Providers)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Propel Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Providers Card is separate from your EBT card and may be used everywhere Mastercard® debit cards are accepted. *Propel’s security features are not available in all states and territories.

2. Your Providers Card account comes with a Mastercard® debit card for everyday spending and a virtual card that’s extra secure for online shopping and bills.

3. Propel (formerly Providers, Fresh EBT) supports EBT card programs in most states and territories, including SNAP, WIC, and Summer EBT.

4. The Providers Card is a free debit card that’s exclusively available to EBT cardholders.

5. Join the 5+ million people who trust Propel (formerly Providers, Fresh EBT) for a better way to manage their EBT, WIC, Social Security/SSI, and other benefits.

6. Providers Card and its banking services are issued and facilitated by Sutton Bank, Member FDIC, pursuant to a license by Mastercard.

7. Check your EBT balance for Quest, ebtEDGE, ConnectEBT, California CalFresh, Texas Lone Star, Your Texas Benefits, Florida & Pennsylvania ACCESS cards, Illinois Link, Oregon Trail, and more.

8. The Providers Card comes with a free tax filing tool called Providers Tax.

9. Your Providers Card debit funds are FDIC-insured up to $250,000.

10. Get a debit card designed specifically for government benefits.

11. Propel (formerly Providers, Fresh EBT) is a private company.

1. The access to personal information it was uncalled for!!! RATE: 0 stars Side Note: You're better off calling to get the updated balance.While it's great that you can check your EBT balance at a glance, the new debit feature is a shameless ploy at pawning off their own cards.

2. Super easy to use and is so much better than having to do the aggravating calls multiple times to check my snap balance.

3. A lot a heart and empathy has been clearly put into this appThe app itself seems to be alright: easy to sign up, balance is generally accurate.

4. It had great resource information, coupons, and quick access to my food balance.

5. Almost every single time I use the app, it will give me the "your balance is correct but your recent transactions are not" message.

6. Honestly every once in a while the app will glitch and won't show the balance and the app will tell you it's having trouble connecting to your states portal.

7. It lists up to date balance information for your EBT card(s), with details of transaction/payment history, ect.

8. It's a simple layout, and I find it much more convenient than calling for my balance.

9. I was looking forward to being able to check that balance via this app.

10. It showed updates as far as pandemic and changes made to our balance, job listings.

11. The only issue is that about 90% of the time, it cannot connect to my EBT card to find the recent transactions.

1. Fix Propel EBT (Providers) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Propel EBT (Providers): Restarting the app will resolve most errors.
2. Update the Propel EBT (Providers) App. Here is how:
   1. On Android goto PlayStore » Search for "Propel EBT (Providers)" » Open Propel EBT (Providers) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Propel EBT (Providers) » click "UPDATE".
3. Clear Propel EBT (Providers) app cache: Clearing cached data will force your app to retrieve the latest data directly from Propel EBT (Providers) servers.
   1. On Android, goto Settings » Apps » Select "Propel EBT (Providers)" » click Storage » click "Clear Cache".
4. Check Propel EBT (Providers) app permissions. If any of these permissions required to use your device's features are disenabled, Propel EBT (Providers) might not work.
5. Uninstall and reinstall Propel EBT (Providers). If nothing else has worked, completely uninstall Propel EBT (Providers) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Propel EBT (Providers) not working

2. Fix Propel EBT (Providers) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Propel EBT (Providers) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Propel EBT (Providers) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Propel EBT (Providers) may not be able to connect to the Internet when running in the background.