contact Citi Mobile®

Contact Citi Mobile®

Published by Citibank N.A.
Updated: Feb 24, 2023



Report an issue with Citi.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Citi Mobile®?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Citibank N.A. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Citi Mobile® Features and Description

Simpler All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch Fast Navigation: Quickly get to your favorite features with an intuitive navigation menu and smart shortcuts Card Replacement: Request a new card if your original is lost, stolen or damaged Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time Zelle®: A fast, fee-free way within the Citi Mobile App to pay and easily split payments with people you trust.** Mobile Check Deposit: Quickly and easily deposit checks from your mobile device Find an ATM: Easily locate one of more than 60,000 fee-free ATMs in the U.S near you Account Information: View your statements, check balances and recent activity Make same-day or scheduled payments easily Smarter Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances Spending insights*: Track your spending habits and trends across your accounts Bill management*: View and manage your bills, and recurring payments in one place FICO® Score : Citi credit card customers can view their FICO® Score for free Make payments including automatic payments, and transfers and manage payees Dispute credit card transactions if ever needed and track the status Stay informed with Account Alerts: Choose the alerts you want and even when you want them Change your credit card due date: Choose the beginning, middle, or end of a month Secure Citi® Quick Lock: Lock or unlock your lost or misplaced card PIN Reset: Reset your debit card PIN from your mobile device Enable Fingerprint Authentication for a fast way to access your account * Features are available today on a limited basis. **Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Citi’s Mobile App has been certified by J.D. Power for providing “An Outstanding Mobile Credit Card Experience” for customers.” J.D. Power 2019 Mobile App Certification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards. Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub

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Troubleshoot and Solve Common Citi Issues


How to Fix Citi Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:


To resolve these issues with Citi, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if Citi is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter Citi user reports here >>. If other users are reporting that Citi is down, you'll need to wait until Citi itself fixes the issue.

  2. Clear Citi app cache: Clearing cached data will force.....

Reported Issues


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