Contact Truist Customer Service

Why should I report an Issue with Truist Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Truist Financial Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc. , and P. J. Robb Variable Corp. , which are SEC registered broker-dealers, members FINRA, link opens in new tab SIPC, link opens in new tab and a licensed insurance agency where applicable.

2. Investment advisory services are offered by Truist Advisory Services, Inc. , GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers.

3. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc. , AR license #100103477.

4. Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC.

5. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company.

6. For more information, view the Truist Online Services Agreement.

7. Your mobile carrier’s message and data rates may apply. 3 Neither Truist nor Zelle® offers a protection program for payments that you authorize in Zelle.

8. Insurance products and services are offered through McGriff Insurance Services, Inc.

9. Enrollment with Zelle through Truist Online or Mobile banking is required. U. S. checking or savings account required to use Zelle.

10. Zelle® and the Zelle related marks are wholly owned by Earning Warning Services, LLC, and are used herein under license.

11. View the Truist Personal Deposit Accounts Fee Schedule for more information.

1. Very frustrating!EDIT: they updated the check deposit and it is much more seamless with less bugs now! Thanks! For our business mobile deposits (which is primarily why I use the app), the back of check does not auto-capture.

2. You can only make one first impression and you blew it! Update 6/21/23, still bad! Mobile deposit is a train wreck, automatic image capture rarely works anymore.

3. Apparently it doesn't recognize that you can receive monthly checks for the same amount from the same customer, despite the fact those checks have different check numbers.

4. Tells me my amount is wrong (it's not, and the check is computer printed, not handwritten) and when I get past that, I get a random "sorry, we're having technical difficulties" error.

5. Very annoying.Truist has been exceptional in providing excellent customer service and security guardrails that immediately alert me when a questionable charge is posted.

6. You would think by now they would have fixed mobile deposit, but I still have issues every time I use it.

7. I am at the point where I am considering changing banks to one that has an app that can at least tell me how much money I have at a glance instead of putting it behind a broken button.I basically only use the app for mobile deposits, and they are spotty at best.

8. Preference to reorder accounts only works on home screen and not globally for other screens.

9. I don't even use the deposit feature anymore due to ongoing issues.When it works, it works and I like it.

10. I constantly have to wait until the menu pop up says "manual capture" to manually take the back of the check photo.

11. I'd hoped this had been fixed since the last time, but nope.

1. Fix Truist Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Truist: Restarting the app will resolve most errors.
2. Update the Truist App. Here is how:
   1. On Android goto PlayStore » Search for "Truist" » Open Truist Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Truist » click "UPDATE".
3. Clear Truist Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Truist servers.
   1. On Android, goto Settings » Apps » Select "Truist Mobile" » click Storage » click "Clear Cache".
4. Check Truist app permissions. If any of these permissions required to use your device's features are disenabled, Truist might not work.
5. Uninstall and reinstall Truist. If nothing else has worked, completely uninstall Truist then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Truist not working

2. Fix Truist Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Truist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Truist not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Truist may not be able to connect to the Internet when running in the background.