Contact U Customer Service

Why should I report an Issue with U by BB&T?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BBT Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I turn it on in the profile, accept the agreement and it'll work for a day or so then the setting is turned off...again. It'd be great if they could fix that or at least listen to what I am saying when I call supportThis morning I woke up and someone took money from my account and they jumped on it, both in email and in text for a transaction an hour earlier.

2. Finger print sign-in, easy transfers between accounts and quick access to see account balances are some of my favorite features.

3. It's easy to access many different controls and options, for example, it took me only 5 minutes to design a new card for myself, with my own personal design! Mobile deposit takes about 3 days to register which is a pain, but i usually deposit at an atm, which mitigates the problem.

4. These all seem like basic things that the app doesn't seem to do well.Great user interface and easy to navigate.

5. I've been considering switching banks lately - this will make switching easier.Has always been accurate and up to date with balances, deposits, transfers, and any else that you need to know about your accounts.

6. Also the portal and interface to access your credit card rewards is clunky and not user friendly.

7. They have done very good with the app., keep up the good work and thank you for being a great bank.It's a mediocre app at best.

8. The only 'bug' is the Zelle payment feature doesn't remove payment requests once they have been sent, which isn't hard to work around.

9. Lastly, if you use another bank account to pay your bill, there doesn't seem to be a way to save it for future payments.

10. Conveniently keep track of spending from all accounts listed, get free credit reports and much more.

11. I've been using it for years with no problems, but tonight I tried to log in to my account and it redirected me to download the Truist app.

1. Fix U Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart U: Restarting the app will resolve most errors.
2. Update the U App. Here is how:
   1. On Android goto PlayStore » Search for "U" » Open U by BB&T » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for U » click "UPDATE".
3. Clear U by BB&T app cache: Clearing cached data will force your app to retrieve the latest data directly from U servers.
   1. On Android, goto Settings » Apps » Select "U by BB&T" » click Storage » click "Clear Cache".
4. Check U app permissions. If any of these permissions required to use your device's features are disenabled, U might not work.
5. Uninstall and reinstall U. If nothing else has worked, completely uninstall U then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing U not working

2. Fix U Server issues & Internet Connection

1. Check network connection: An unstable Internet will make U be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to U not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, U may not be able to connect to the Internet when running in the background.