Published by Root, Inc on Feb 26, 2024

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Why should I report an Issue with Root: Better car insurance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Root, Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Root: Better car insurance

1. Disclaimer for savings: Based on savings reported by actual customers who purchased a new Root policy between October 2019 - July 2020; changes in coverage levels not evaluated.

2. By submitting a review for Root Insurance to the app store, you are granting Root the right to utilize, publish, and distribute, without limitation, for advertising, marketing, or commercial purposes, without any payment to or further authorization by you. Copyright ROOT 2022.

3. With smarter tech, better rates, fast claims, customizable coverage, and everything in an app, Root is the insurance good drivers deserve.

4. Disclaimer for savings, NE and CO customers only: Savings compared to Root rate without completion of test drive.

5. Your Root Home policy allows you to customize your homeowners coverage to best fit your needs, with easy payment setup and 24/7 customer service.

6. Unlike other insurers, Root uses powerful tech to make car insurance easy, fast, and affordable. How do we do it?

7. Save on your homeowners insurance when you bundle with auto—it’s simple and convenient to bundle right in the Root app.

8. See how much you could save with auto insurance that’s smarter, faster, simpler, and better—download the Root app today.

9. ROOT is a registered servicemark of Root Insurance Company, Columbus, OH.

10. Root is the car insurance for good drivers like you.

11. Disclaimer for quotes: WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL A PREMIUM RATE FOR THE INSURANCE ADVERTISED HEREIN.

Root Customer Insights

1. My rate started at around $385 and after say maybe 2 years, it's gone up to almost a grand!!! I added my husband to my plan, but neither of us have had any accidents or tickets! Definitely switching before my plan renews.I was a customer for 11 and a half months.

2. Very disappointed.I've had a good experience with Root over the past few years, except for the fact that my rate seems to increase a few hundred dollars to at every 6 mo renewal.

3. I got to the end of the test drive and the app was stuck on "1-2 days left.. there seems to be a problem, contact cx service" I tried calling cs number 3 different times and the automated system seems to be on a loop so I was never able to speak to anyone or get a quote.

4. Frustrating experience.I've had this app for a little while now and my insurance price has doubled with no extra coverage, no extra drivers, no tickets, no accidents.

5. I'm sure they think they're brilliant but these programmers obviously never heard of something called User Experience.I was very very excited to switch to Root insurance about 8 months ago.

6. I noticed the additional amount on my credit card and had to call their customer service to get clarity on the discrepancy with what I was quoted for my premium.

7. It starts you off with a 2-3 week test drive, it's different, but I understand why it's necessary for Root insurance.

8. I completely understand that the price had to go up but after 4 years of being a loyal customer they doubled my price.

9. 0/10 would recommend after that.Beware, hidden fees! I've been a long-time customer & fan of Root but was recently charged a late fee.

10. Customer service reps super friendly but not empowered by their leadership to make things right.

11. After a few months of usage, they raised my rate twice, totaling about $100 dollars more per month.

Steps to Troubleshoot & Fix Root Issues

1. Fix Root Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Root: Restarting the app will resolve most errors.
  2. Update the Root App. Here is how:
    1. On Android goto PlayStore » Search for "Root" » Open Root: Better car insurance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Root » click "UPDATE".
  3. Clear Root: Better car insurance app cache: Clearing cached data will force your app to retrieve the latest data directly from Root servers.
    1. On Android, goto Settings » Apps » Select "Root: Better car insurance" » click Storage » click "Clear Cache".
  4. Check Root app permissions. If any of these permissions required to use your device's features are disenabled, Root might not work.
  5. Uninstall and reinstall Root. If nothing else has worked, completely uninstall Root then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Root not working


2. Fix Root Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Root be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Root not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Root may not be able to connect to the Internet when running in the background.

Reported Issues