Contact TurboTax Customer Service

Why should I report an Issue with TurboTax: File Your Tax Return?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Intuit Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Complete your 2023 taxes in the app today! • TAX RETURN LIFETIME GUARANTEE: Whether you get expert help or file yourself, you'll get your max refund, 100% accuracy, and audit support for your return's full 7-year lifetime, guaranteed (1). • DONE RIGHT, WITH OUR SEASONED TAX EXPERTS: Our TurboTax Live tax experts have an average of 12 years' experience and are always up-to-date on all the latest tax laws.

2. And, only TurboTax Live Assisted includes a 100% accurate, expert final review at no extra charge. • Or, file on your own with confidence.

3. TurboTax Free Edition is for simple Form 1040 returns only (no schedules except for Earned Income Tax Credit, Child Tax Credit and student loan interest). 37% of filers qualify. 3.

4. When you choose to work with a Live expert, you can trust that you're in good hands. • TurboTax Live Full Service - Let an expert do your taxes start to finish.

5. We'll get you your max refund with step-by-step guidance and 100% accurate calculations. • TurboTax Free Edition - 100% free tax filing, 100% accurate, max refund guarantee even when you file for free.

6. You can even work with the same dedicated tax expert every year. • TurboTax Live Assisted - Get unlimited expert help as you file.

7. Bilingual experts are also available to help answer your questions or file your taxes for you from start to finish. **The 2023 tax deadline has been extended for select states and counties. 1.

8. Simple Form 1040 returns only (no schedules except for Earned Income Tax Credit, Child Tax Credit and student loan interest). 37% of filers qualify. • Get started quickly with easy info uploads.

9. Our Deduction Finder feature helps sync your accounts and import transactions, so you don't miss a single self-employment deduction. • Spanish-language support: The TurboTax app is now available in Spanish!

10. Lifetime Guarantee: A combination of coverage: 100% Accurate Calculations, Maximum Refund, and Audit Support Guarantees.

11. A local tax expert matched to your unique situation will get your taxes done 100% right - as soon as today.

1. I requested assistance, and 2 hours later, nothingTurbo Tax used to be great, but over the years the focus has shifted away from being helpful and easy to use, and now every time I try to pick up from where I left off it literally makes me go through the entire process from the beginning all over again, each page takes a long time to load, and it won't quit asking me to upgrade to Maxx or whatever the higher paid services are, even though I've repeatedly clicked the lowest priced option because the fee is higher than my refund.

2. TurboTax, you've lost a 7+ year return customer.I'm paying for the full service tax return and it isn't even as good as the self service but the cost is double.

3. Every time you click to move your taxes forward they try to make you pay more, they hide fees, and if you accidentally click a more expensive option it's very difficult to undo it.

4. Reconsidering using them next year.I would strongly caution others from using TurboTax's app to file their taxes.

5. Filing taxes with TurboTax has become confusing, and I completely skipped a section, because it was something I did not want, but it was on my return, anyway.

6. Really poorly implemented, one of the most frustrating experiences in recent memory for me.I feel tricked into paying $60 for "turbotax deluxe" for federal taxes.

7. EXCEPT that now I had a big issue where whenI get to the page to pay for the services so I can finally file my taxes, I kept getting notified that there was an error and I couldn't pay with my credit or debit card.

8. Bad service.I've been using turbo tax for 7+ years and have been happy with it.

9. I'm doing all the work plus I ended up paying $160 plus and additional $$ at the end for the convenience of Turbo Tax taking thier cut from my return.

10. However, all this has always been true and I've never switched from TurboTax because no where else seemed to offer a better option.

11. With that in mind; I'll be looking for a different tax service next year, and recommending that people I know (who file simple returns) do the same.

1. Fix TurboTax Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TurboTax: Restarting the app will resolve most errors.
2. Update the TurboTax App. Here is how:
   1. On Android goto PlayStore » Search for "TurboTax" » Open TurboTax: File Your Tax Return » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TurboTax » click "UPDATE".
3. Clear TurboTax: File Your Tax Return app cache: Clearing cached data will force your app to retrieve the latest data directly from TurboTax servers.
   1. On Android, goto Settings » Apps » Select "TurboTax: File Your Tax Return" » click Storage » click "Clear Cache".
4. Check TurboTax app permissions. If any of these permissions required to use your device's features are disenabled, TurboTax might not work.
5. Uninstall and reinstall TurboTax. If nothing else has worked, completely uninstall TurboTax then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TurboTax not working

2. Fix TurboTax Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TurboTax be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TurboTax not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TurboTax may not be able to connect to the Internet when running in the background.