Contact CareCredit Customer Service

Why should I report an Issue with CareCredit Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Synchrony to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the CareCredit Mobile App, you can access your digital card, pay your bill, find enrolled providers and retail locations that accept CareCredit, set alerts and pay bills from participating doctors and healthcare providers in the network. • Securely log into your CareCredit account with your username and password then enable fingerprint login to make logging into the app more convenient.

2. Just access the Summary and swipe down to view your digital card. • Use your CareCredit digital card for purchases within the CareCredit network of enrolled providers. • View your CareCredit statements and manage your statement delivery preferences 24/7. • Make monthly payments to your CareCredit account. • Always know where your account stands.

3. " icon at the top right of the login screen to access contact information, login assistance, and FAQs at any time. • Your CareCredit credit card is preloaded when you log in.

4. Now there's a simple, convenient way to manage and use your CareCredit credit card.

5. If you’ve never accessed your account online; tap, “I’ve never logged in before” to get started. • Looking for help or information about the app? Simply tap the "?

6. Check your balance and credit limit anytime, anywhere. • View your promotional purchase details, transaction & payment history. • Make payments directly to your doctor or healthcare provider with CareCredit. • Search for providers, partners, and retail locations that accept the CareCredit credit card. • Save and quickly access your favorite locations. • Use the map view, explore nearby CareCredit Network locations, and get directions. • Set custom notifications to remind you about payments and changes to your account. • Access to helpful information, Cardholder resources, and tips for using credit wisely in the Knowledge Center.

1. Incredibly easy to sign up and their app couldn't be any easier to manage my balance and make payments! Even my vet accepts this as payment and it's all interest free as long as you pay the balance off within a year!!!! Helps your credit score too cause it goes towards your overall credit card usage.

2. When you make payments it doesn't go towards the oldest "bill" even when you make a large payment causing it to think you didn't pay off the balance before interest was due, causing you to be charged interest.

3. Please make it whwre we can choose what we want to apply the money to if we have multiple finance charges going.Good basic credit card app but it has some bugs.

4. Care credit was easy to use & I didn't have to be concerned with paying such an unexpected bill at a very bad time.

5. Any time I try to open the app,it just closes immediately,then I have intermittent reminders all day long that the app has stopped working.

6. As soon as I open it, the window that appears (I assume) when you swipe up is constantly going up and down by itself very fast and vibrates every time.

7. If they can ever get this fixed, I'll update to 5 stars, but until then it just angers me for the 1st half hour because i have to waist so much time in attempts before actually using.Navigation in this app is a mess.

8. But the home screen does not work what so ever - extremely annoying.So I've been using this app regularly for about 6 to 8 months without issue.

9. Using a web browser to access their website, the automated help doesn't understand you, the live chat freezes, and their menu has no link to log out.

10. Within the last 3 to 4 weeks the app has crashed every time I try to open it and I've had to reinstall.

11. I usually have to try to press a button to the payments page in between it swiping up and down and takes a few times to catch it in time.

1. Fix CareCredit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CareCredit: Restarting the app will resolve most errors.
2. Update the CareCredit App. Here is how:
   1. On Android goto PlayStore » Search for "CareCredit" » Open CareCredit Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CareCredit » click "UPDATE".
3. Clear CareCredit Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from CareCredit servers.
   1. On Android, goto Settings » Apps » Select "CareCredit Mobile" » click Storage » click "Clear Cache".
4. Check CareCredit app permissions. If any of these permissions required to use your device's features are disenabled, CareCredit might not work.
5. Uninstall and reinstall CareCredit. If nothing else has worked, completely uninstall CareCredit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CareCredit not working

2. Fix CareCredit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CareCredit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CareCredit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CareCredit may not be able to connect to the Internet when running in the background.