Published by Progressive Insurance on Oct 13, 2023

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Why should I report an Issue with Progressive?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Progressive Insurance to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Progressive

1. Easy access to your insurance, whenever and wherever you need it. · View coverages, discounts, ID cards, documents, and policy details. · Pay your bill by credit card, debit card, or checking account. · View your billing history and upcoming payment schedule. · Request roadside assistance, exactly when you need it most. · Take and submit photos of documents that we've requested from you. · Start an auto insurance quote—and then buy online.

Progressive Customer Insights

1. Your score also goes down if you don't drive at the same time every day, or if you're driving in an "unfamiliar" area -- no matter how safe you drive.I wish the snapshot feature had a "someone used my phone while I was driving" instead of just "driver" and "you were not the driver for this trip." My main issue is the fact that the app still acts like it's using snapshot even though snapshot finished collecting my driving data.

2. If my premiums are going to be determined by snapshot, then it needs to be accurate.don't do the snapshot app on your phone; not only does it falsely detect phone usage while driving even if it goes through your Bluetooth, you can't update your trips as a passenger or not being the one driving after 5 days.

3. I wished I had looked into Snapshot before enrolling in it; it's too sensitive to obtain accurate info.I've noticed an issue with snapshot on the phone, while having my phone connected to the car through USB and Android Auto running it miss reads as I'm active using my phone.

4. I get docked for phone use even when I answer the phone hands free (Am I supposed to ignore calls?), and it can't tell if there's a passenger using my phone either.

5. My phone's screen doesn't turn off while connected to USB, I'm not sure if that could be why but I use Google voice assistant while driving.

6. Why are you tracking me if snapshot is finished? I turned off every permission I could find even had it set to ask, only to have to force stop it from running in the background over and over.Signed up to use snapshot starting at the end of the month, went ahead and turned on the app.

7. Normal breaking is registered as hard breaking; a phone is a lightweight device, of course it's going to move.

8. Not a great experience!I just started using, but the snapshot portion sucks.

9. And lastly, if I am a passenger in someone else's vehicle, i have to go into snapshot and change status to passenger.

10. I use hands-free Bluetooth and constantly get dinged for phone use even if I don't answer.

11. I did while on the phone with The snap shot agent Jasity.

Steps to Troubleshoot & Fix Progressive Issues

1. Fix Progressive Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Progressive: Restarting the app will resolve most errors.
  2. Update the Progressive App. Here is how:
    1. On Android goto PlayStore » Search for "Progressive" » Open Progressive » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Progressive » click "UPDATE".
  3. Clear Progressive app cache: Clearing cached data will force your app to retrieve the latest data directly from Progressive servers.
    1. On Android, goto Settings » Apps » Select "Progressive" » click Storage » click "Clear Cache".
  4. Check Progressive app permissions. If any of these permissions required to use your device's features are disenabled, Progressive might not work.
  5. Uninstall and reinstall Progressive. If nothing else has worked, completely uninstall Progressive then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Progressive not working


2. Fix Progressive Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Progressive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Progressive not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Progressive may not be able to connect to the Internet when running in the background.

Reported Issues

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