Contact Diamond Customer Service

Why should I report an Issue with Diamond Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Diamond Bank_Plc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The other 4 has been disaster! Fix this trash pleaseI am writing to figure out whether Access bank section in charge of App maintenance does not read customers' reports with respect to this App, or is it that they don't care? Can you please fix the transfer receipt generation, because it has not worked for a very long time.

2. CustomerI use a Samsung S8+ (Exynos) with Android Version 8.O.O and Samsung Experience Version 9.O. I have tried over and over again to delete certain saved account numbers from my list of beneficiaries but this has continuously proved abortive, making the list so very lengthy and hence making it increasingly difficult to locate accounts whenever I carry out transactions.

3. thanks.No point adding any preview, others have said it all, change device not working, and you get download the latest version, which is nowhere to be found, the most annoying part, all the preview so far, no response from the app developers.

4. Since i installed this New Version of the app, i have been having issues doing interbank transfer which was not so with the earlier Version.

5. The 30seconds delay between each transfer needs to be increased to 90seconds like other reliable apps to prevent double debiting from happening.

6. Too many people complaining about it and its not been fixed.This bank is trash, the merge with Access has worsen situation.

7. Worst is important debit or credit alerts don't come in either as text or mail and on the app, activity keeps showing 0N after you have made transactions.

8. I think it may be time to say goodbye to diamondThe previous version of the app was very good and helpful but this current version is selective.

9. I can't make simple successful transactions anymore 😡very nice app but after logging in, a dialogue box will display instructing the user to verify security password.

10. The previous Version was not upto 34mb but very fast, some additional features that make this app heavy and slow should be removed.

11. This app gives bank statements very fast however, the app hangs when i want to do interbank transfer.

1. Fix Diamond Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diamond: Restarting the app will resolve most errors.
2. Update the Diamond App. Here is how:
   1. On Android goto PlayStore » Search for "Diamond" » Open Diamond Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diamond » click "UPDATE".
3. Clear Diamond Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Diamond servers.
   1. On Android, goto Settings » Apps » Select "Diamond Mobile" » click Storage » click "Clear Cache".
4. Check Diamond app permissions. If any of these permissions required to use your device's features are disenabled, Diamond might not work.
5. Uninstall and reinstall Diamond. If nothing else has worked, completely uninstall Diamond then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diamond not working

2. Fix Diamond Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diamond be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diamond not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diamond may not be able to connect to the Internet when running in the background.