Published by Stash Financial on Nov 8, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Stash?



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Why chat with our AI Stash Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Stash.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. $9/mo isn't worth it unless you have a large amount of money to invest and if you decide to cancel, good luck.I've been using this app for years and it used to be so slick and easy.

2. But really dont like the new update, when you look at each investment, the new top stock chart display take up the whole screen, only leaving a small window at the bottom to look at more specific information.

3. I thought I had left it for good after filing my taxes, and it turns out they did a mistake and sent me a corrected 1099! Please Stash, just let me move on and forget you.I like the ease of buying/selling stocks on this app.

4. I want to see those results in real time because I have yet to have the smooth running app experience since the latest update(s).This app fell behind the competition and I really, really do not recommend it.

5. Absolutely trust the application! I have been able to draft or pause whenever I want and control the speed at which I am understanding.

6. Now, the app will charge the yearly fee a second time? And on the website, there isn't even an option to add a card as the payment method.

7. These may be minor inconveniences to some, but it has an impact on someone like me.I tried to update my credit card, but the app does NOT show the updated credit card.

8. Now I've been charged another $9 subscription fee when I was trying to close my account.

9. They are absolutely obessed with nagging you to use the "smart invest" feature and also auto investing, to the point of it seeming like they're trying to trick you.

10. It is quite clumsy to use, it does not integrate well with 3rd party apps, and it is not even free anymore! It has been a major hassle to even leave it.

11. Also one time I sold my entire smart portfolio during a system outage and got $500 or so trapped in pending status for months.

Steps to Troubleshoot & Fix Stash Issues

1. Fix Stash Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Stash: Restarting the app will resolve most errors.
  2. Update the Stash App. Here is how:
    1. On Android goto PlayStore » Search for "Stash" » Open Stash: Investing made easy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stash » click "UPDATE".
  3. Clear Stash: Investing made easy app cache: Clearing cached data will force your app to retrieve the latest data directly from Stash servers.
    1. On Android, goto Settings » Apps » Select "Stash: Investing made easy" » click Storage » click "Clear Cache".
  4. Check Stash app permissions. If any of these permissions required to use your device's features are disenabled, Stash might not work.
  5. Uninstall and reinstall Stash. If nothing else has worked, completely uninstall Stash then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Stash not working


2. Fix Stash Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Stash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Stash not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Stash may not be able to connect to the Internet when running in the background.

Reported Issues

— 4 years ago by Brittany Getgen

I no longer have access to the phone number attached to my account so I haven't been able to get past the verification process and also have a new email address that needs to take the place of getgen2009@redacted. My new email is majesticalaf89@redacted. The new number that needs to be updated is 5206001534