Published by Stash Financial on Jun 27, 2023

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Why should I report an Issue with Stash: Investing made easy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Stash Financial to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Stash: Investing made easy

1. Investment products and services provided by Stash Investments LLC, not Stride Bank, and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value. Investing Involves Risk.

2. Advisory products and services are offered through Stash Investments LLC, an SEC registered investment adviser.

3. Cryptocurrency trading and execution services are provided by Apex Crypto LLC through a software license agreement between Apex Crypto LLC and Stash Financial, Inc.

4. Preliminary information provided to prospective clients prior to Stash accepting a signed advisory agreement is not investment advice & should not be relied on as such.

5. Includes: Access to investing, your Stock-Back® Card, banking, budgeting tools, personalized advice, an automated investing account (Smart Portfolio) and a retirement account with investing tax benefits.

6. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International.

7. Invest and build wealth with Stash, the investing app helping millions of Americans invest and save for the future.

8. Stash Banking services provided by Stride Bank, N. A. , Member FDIC.

9. Includes: Everything in Stash Growth plus premium advice, and children’s investment accounts.

10. Stash Investments LLC is an SEC registered investment adviser.

11. Based on your subscription, a fee is charged on each cryptocurrency transaction (Growth: 1% - Plus: 0. 8%) that is not part of the Stash subscription fee.

Stash Customer Insights

1. $9/mo isn't worth it unless you have a large amount of money to invest and if you decide to cancel, good luck.I've been using this app for years and it used to be so slick and easy.

2. But really dont like the new update, when you look at each investment, the new top stock chart display take up the whole screen, only leaving a small window at the bottom to look at more specific information.

3. I thought I had left it for good after filing my taxes, and it turns out they did a mistake and sent me a corrected 1099! Please Stash, just let me move on and forget you.I like the ease of buying/selling stocks on this app.

4. I want to see those results in real time because I have yet to have the smooth running app experience since the latest update(s).This app fell behind the competition and I really, really do not recommend it.

5. Absolutely trust the application! I have been able to draft or pause whenever I want and control the speed at which I am understanding.

6. Now, the app will charge the yearly fee a second time? And on the website, there isn't even an option to add a card as the payment method.

7. These may be minor inconveniences to some, but it has an impact on someone like me.I tried to update my credit card, but the app does NOT show the updated credit card.

8. Now I've been charged another $9 subscription fee when I was trying to close my account.

9. They are absolutely obessed with nagging you to use the "smart invest" feature and also auto investing, to the point of it seeming like they're trying to trick you.

10. It is quite clumsy to use, it does not integrate well with 3rd party apps, and it is not even free anymore! It has been a major hassle to even leave it.

11. Also one time I sold my entire smart portfolio during a system outage and got $500 or so trapped in pending status for months.

Steps to Troubleshoot & Fix Stash Issues

1. Fix Stash Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Stash: Restarting the app will resolve most errors.
  2. Update the Stash App. Here is how:
    1. On Android goto PlayStore » Search for "Stash" » Open Stash: Investing made easy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stash » click "UPDATE".
  3. Clear Stash: Investing made easy app cache: Clearing cached data will force your app to retrieve the latest data directly from Stash servers.
    1. On Android, goto Settings » Apps » Select "Stash: Investing made easy" » click Storage » click "Clear Cache".
  4. Check Stash app permissions. If any of these permissions required to use your device's features are disenabled, Stash might not work.
  5. Uninstall and reinstall Stash. If nothing else has worked, completely uninstall Stash then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Stash not working

2. Fix Stash Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Stash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Stash not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Stash may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I no longer have access to the phone number attached to my account so I haven't been able to get past the verification process and also have a new email address that needs to take the place of getgen2009@redacted. My new email is majesticalaf89@redacted. The new number that needs to be updated is 5206001534

    — by Brittany Getgen 2 years ago