Contact KeyBank Customer Service

Why should I report an Issue with KeyBank Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KeyBank, N.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support. † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app.

2. Confidently use the KeyBank mobile banking app without compromising your personal banking information.

3. Easily manage your personal finances when and where it’s most convenient for you and your schedule.

4. Take control of your money and bank the way you want to bank – anytime, anywhere.

5. Android™ is a trademark of Google Inc.

6. Use of this trademark is subject to Google permissions.

1. I've uninstalled the app as well with no luckFollowing the update of this app, it will no longer work on my Samsung Galaxy phone (Android ver.9). I've used the app for years on this phone with no problem.

2. The amount of times I haven't been able to check my account because the app was down is way too high and frequent.The app is good when I can get in it...I have to keep uninstalling and reinstalling the app because every couple days it won't let me in saying "connectivity lost" ....so it's not convenient for me at all.. I'm a little annoyed.

3. Even when you try to gain access but using your own security questions that you set up it says it's incorrect, then you go through the hassle of redoing the questions and honestly out of all the banks I've used, this one is absolutely horrid.App doesn't seem to be loading after prompts for username and password.

4. Just a button that says "Sounds Good."Flips a coin on whether or not it wants to work on any given day.

5. You apparently have done something in the update that has made it incompatible with my phone although your specifications say that it will work on Android version 9 and above.

6. The auto capture does not always work properly! EDIT: The response given is outdated and wrong.

7. I've gone through 5 hours of complete unusability simply because after I log in, the app doesn't read any touches on my screen after, Unable to transfer, zelle, or do anything besides closing the app and trying again.

8. It's now a white question mark in the upper left and this question mark does not provide the manual capture option.

9. It crashes a lot, some times won't open up or load at all, quick view doesn't right all the time, and I find it just to be very glitchy, laggy, and allow.

10. Whether it be showing accounts or trying to link cards to Google pay and other services the app always seems to have something wrong with it.

11. You try to make a payment on another account, in the same app., the screen goes to "transfer" with the talk bubble at the bottom.

1. Fix KeyBank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KeyBank: Restarting the app will resolve most errors.
2. Update the KeyBank App. Here is how:
   1. On Android goto PlayStore » Search for "KeyBank" » Open KeyBank Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KeyBank » click "UPDATE".
3. Clear KeyBank Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from KeyBank servers.
   1. On Android, goto Settings » Apps » Select "KeyBank Mobile Banking" » click Storage » click "Clear Cache".
4. Check KeyBank app permissions. If any of these permissions required to use your device's features are disenabled, KeyBank might not work.
5. Uninstall and reinstall KeyBank. If nothing else has worked, completely uninstall KeyBank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KeyBank not working

2. Fix KeyBank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KeyBank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KeyBank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KeyBank may not be able to connect to the Internet when running in the background.