Published by Saudi Railway Company

Report an issue with iSAR.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with iSAR?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Saudi Railway Company to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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iSAR Customer Insights

Steps to Troubleshoot & Fix iSAR Issues

1. Fix iSAR Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iSAR: Restarting the app will resolve most errors.
  2. Update the iSAR App. Here is how:
    1. On Android goto PlayStore » Search for "iSAR" » Open iSAR » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iSAR » click "UPDATE".
  3. Clear iSAR app cache: Clearing cached data will force your app to retrieve the latest data directly from iSAR servers.
    1. On Android, goto Settings » Apps » Select "iSAR" » click Storage » click "Clear Cache".
  4. Check iSAR app permissions. If any of these permissions required to use your device's features are disenabled, iSAR might not work.
  5. Uninstall and reinstall iSAR. If nothing else has worked, completely uninstall iSAR then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iSAR not working


2. Fix iSAR Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iSAR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iSAR not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iSAR may not be able to connect to the Internet when running in the background.

Reported Issues