Published by ABBYY Mobile

Report an issue with Business Card Scanner Pro.
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Why should I report an Issue with Business Card Scanner Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ABBYY Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Business Card Scanner Pro image 1 contact Business Card Scanner Pro image 2

About Business Card Scanner Pro

1. Unsurpassed data recognition and speed based on famous ABBYY Mobile OCR technology, eliminate having to correct or re-key business cards data, making creating new contacts easy and automatic. ✓ Sync cards across smartphones, tablets and computers to make business cards database trouble-free, updated and accessible from all your devices on ABBYYBCR. COM. ✓ Card Holder, the BCR’s storage, provides convenient business card search, as well as sorting and grouping of contacts.

2. ABBYY Business Card Reader scans and manages all your business cards and contacts in a flash. ✓ Recommended by The New York Times, CNN, The Telegraph, Computer Business Review, Macworld. ✓ ‘If your desk is strewn with printed business cards this could be the app for you. - Sync cards across smartphones, tablets and computers via ABBYY’s cloud and access your contacts from anywhere on ABBYYBCR. ✓ Forget having to manually enter contact details into your smartphone.

3. The BCR highlights uncertain characters and displays the original image so that you can confirm or correct the app's output. ✓ Forward recognized contact data from Card Holder via e-mail as VCard and JPEG file or via SMS as a plain text. ✓ Export to MS Excel to manage business cards database on your desktop. ✓ Find out more about your new biz contacts on the most popular social networks – Facebook, Linkedln, and Twitter.

4. You can quickly and easily find biz contact you need. ✓ Text notes to cards easy to make, edit, look through and find in BCR’s storage. ✓ Quickly verify contacts recognition results.

5. ABBYY Business Card Reader makes your business cards and contacts work.

Business Card Scanner Pro Customer Insights

1. Before answering contact support, already communicated.Maybe its just me, but I cannot find how to change fields, if it thinks that the company name is the persons name and the persons name is the company name.

2. I meet 20 to 30 new contacts weekly and I am able to snap a picture of their business card and I can capture all the information at one time.

3. Great product!it does transcribe info well for Western cards but at times struggles with the atypical addresses you see in countries like Indonesia.

4. Also a option to add the back side of a business card.I'll give it a 5 star rating, I still would like to see some improvement on the transcoding option.

5. But I would like to first rearrange what it understands, like drag the name field to its correct place.not perfect, few missing features, but probably best on the market.

6. the infintecimal nature of business card formats make a "perfect" app is both difficult and worth paying for.

7. After using it for almost 2 years I would not change.Urgently 3 things are missing and must be added to this great app.

8. Also needs a search feature for type of business to find contacts based on keyword.

9. It would be nice if you could store the card photos on an external memory card rather than needing to keep them on the internal memory.

10. The software is great at picking up the data off the card and in putting it into the app.

11. Then will pull up all food vendors when I search for "food" Etc.needs improvement but, does what it says it does.

Steps to Troubleshoot & Fix Business Card Scanner Pro Issues

1. Fix Business Card Scanner Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Business Card Scanner Pro: Restarting the app will resolve most errors.
  2. Update the Business Card Scanner Pro App. Here is how:
    1. On Android goto PlayStore » Search for "Business Card Scanner Pro" » Open Business Card Scanner Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Business Card Scanner Pro » click "UPDATE".
  3. Clear Business Card Scanner Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from Business Card Scanner Pro servers.
    1. On Android, goto Settings » Apps » Select "Business Card Scanner Pro" » click Storage » click "Clear Cache".
  4. Check Business Card Scanner Pro app permissions. If any of these permissions required to use your device's features are disenabled, Business Card Scanner Pro might not work.
  5. Uninstall and reinstall Business Card Scanner Pro. If nothing else has worked, completely uninstall Business Card Scanner Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Business Card Scanner Pro not working


2. Fix Business Card Scanner Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Business Card Scanner Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Business Card Scanner Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Business Card Scanner Pro may not be able to connect to the Internet when running in the background.

Reported Issues