Contact Go Kinetic Customer Service

Why should I report an Issue with Go Kinetic by Windstream?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Windstream Communications to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Go Kinetic brings you the power and convenience to manage your Kinetic account and connected home quickly and easily.

2. You’re always connected and in control.

3. Go Kinetic and start today!

1. It's not on my end, Windstream!This app is great to have but the provider needs to step up their game a bit! My net goes out every single time it rains and there is a hassle with my bill all the time BUT they are always quick to respond when it does mess up and they always fix billing issues quickly and satisfaction is usually the end result so I will continue with Go Kinetic and recommend it to my friends! Update!!! After they sent a guy that wasn't afraid to climb the pole and clear it my net works perfectly!Go with another company! The internet would disconnect and reconnect up to 2-3 times PER MINUTE!! I never had consistent signal and opted to use my data.

2. Beyond that...it's nice to manage billing but lost most of its appeal...oh and it's painfully slow to load and the chat option is always experiencing high volumes so good luck getting anyone.Having had this service at multiple addresses and in different states, I highly recommend AVOIDING WINDSTREAM AND AFFILIATES at almost all cost.

3. You run the risk of entirely losing what you've paid for every time any work is performed on the phone lines supportig your connection, as they will often mistakenly disconnect your own service to hook up a neighbor's new one, and it can take weeks for them to schedule to come back.Pretty convenient for making payments.

4. I used to work in customer service and I would never talk to a client the way they spoke to me.New update: Working perfectly.

5. Although hardware support is very good, tech support for help with software settings and such seems like it is a different organization.

6. The only thing I found a little complicating is that my bill had a past due payment (seems I had forgotten to pay July ..life gets you sometimes that way) but it only showed me a total amount.

7. To end on a good note...when it comes to hardware service, they are top notch.So latest update has a bug.

8. Thank you for an excellent app that does what it needs to, with no frills attached.Email app has been super buggy for the last week or two.

9. Every time you select a feature, it shuts down with error messageApp works great for what it is.

10. Shows the balance, due date, options to pay partial if needed and easily get a screen of the bill if you want.

11. Lucky for them choice is limited in these parts.this is the first time I have used this app and so far it seems very easy to use and so much more convenient.

1. Fix Go Kinetic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Go Kinetic: Restarting the app will resolve most errors.
2. Update the Go Kinetic App. Here is how:
   1. On Android goto PlayStore » Search for "Go Kinetic" » Open Go Kinetic by Windstream » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Go Kinetic » click "UPDATE".
3. Clear Go Kinetic by Windstream app cache: Clearing cached data will force your app to retrieve the latest data directly from Go Kinetic servers.
   1. On Android, goto Settings » Apps » Select "Go Kinetic by Windstream" » click Storage » click "Clear Cache".
4. Check Go Kinetic app permissions. If any of these permissions required to use your device's features are disenabled, Go Kinetic might not work.
5. Uninstall and reinstall Go Kinetic. If nothing else has worked, completely uninstall Go Kinetic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Go Kinetic not working

2. Fix Go Kinetic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Go Kinetic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Go Kinetic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Go Kinetic may not be able to connect to the Internet when running in the background.