Published by Actual Software Inc. on Oct 17, 2024

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Why should I report an Issue with FaxFile - Send Fax from phone?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Actual Software Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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FaxFile Customer Insights

1. A local library or government office may have free fax machine use, but if you need to fax something that you don't have in physical format already, and you would have to travel to get to one, then 50¢ (or less) per document page isn't that bad for the principle of convenience; it's worth it, especially considering you can fax direct from the popular cloud storages.After checking out six other apps with ads, semihidden subscription fees, etc.

2. Thanks for living up to the many positive reviews.Excellent. Can download multiple documents, then open with this app and it will remember the last document you opened it with and automatically add the current one to the batch.

3. I guess it would be costly for a large stack of papers needing faxed, however, in a crunch, it's a life saver! Very easy to use as well!I was surprised at the ease of use of this App.

4. I like this one because there is no subscription, especially since I don't send faces on a regular! You just purchase a credit package and use the credits at your leisure.

5. they're probably cheaper ways to send faxes if you send a lot or a lot of pages, but you really can't beat the convenience of this app and the fact that it ties in very nicely with companion app for cover pages.

6. It's very easy to use and sends the faxes quickly.After reading many reviews I was confident that this app could temporarily replace my fax machine that's currently on the blink.

7. Buy credits through the App using the method you prefer, and you get an email on the charge + tax, as soon as you've made the purchase.

8. The office dis receive the faxed documents! Very easy to use, and pretty affordable.

9. Rates are very reasonable, and having the option to buy play store credits is very handy.

10. A maximum cost of 50¢ per page (at the smallest bundle of credits), which isn't bad, all things considered.

11. Highly rated! I need to fax a few more documents to the medicaid office, I was quite nervous to do so from an app, but had no choice.

Steps to Troubleshoot & Fix FaxFile Issues

1. Fix FaxFile Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FaxFile: Restarting the app will resolve most errors.
  2. Update the FaxFile App. Here is how:
    1. On Android goto PlayStore » Search for "FaxFile" » Open FaxFile - Send Fax from phone » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FaxFile » click "UPDATE".
  3. Clear FaxFile - Send Fax from phone app cache: Clearing cached data will force your app to retrieve the latest data directly from FaxFile servers.
    1. On Android, goto Settings » Apps » Select "FaxFile - Send Fax from phone" » click Storage » click "Clear Cache".
  4. Check FaxFile app permissions. If any of these permissions required to use your device's features are disenabled, FaxFile might not work.
  5. Uninstall and reinstall FaxFile. If nothing else has worked, completely uninstall FaxFile then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FaxFile not working


2. Fix FaxFile Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FaxFile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FaxFile not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FaxFile may not be able to connect to the Internet when running in the background.

Reported Issues

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