Contact Docs To Go Customer Service

Why should I report an Issue with Docs To Go™ Office Suite?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DataViz to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Work from anywhere: View, edit, and create Microsoft® Office files & view Adobe PDF® files on your Android smartphone and/or tablet with the original & #1 selling mobile Office suite of all time. Docs To Go 4. • Founded in 1984, DataViz is an industry leader in developing mobile Office & productivity solutions for Android, iOS, and more. • Documents To Go is currently preloaded on millions of devices around the world and has been downloaded over 40 million times on Android. • InTact Technology™ retains original document formatting of edited files. • No account sign-up necessary to get started in creating files and the freedom to save files where you choose! • Includes both Android smartphone & tablet versions in one download. • Send & receive supported email attachments using Gmail or your favorite email app. • Localized in English, French, German, Spanish, Italian, Portuguese, Brazilian Portuguese, Russian, Turkish, Japanese, Chinese, Korean, Arabic, Polish, Czech.

2. Cloud and Desktop Sync features are only available to customers who previously purchased the Premium app which is no longer for sale.

1. After contacting Customer Support, it took a few days (and numerous emails) to find a solution...which they did! Thank you Bob, for being thorough, patient, and determined to make sure the customer was satisfied.For longtime users, note that new versions of Android will disable the premium key from being able to run in the background, which makes it appear that you don't have premium anymore, but you can turn that off in your Android settings 👍 there is the app, and the premium key app, so make sure you're changing it for the right one.

2. The ads on my new phone are very intrusive and I want to remove them and pay the developers.Been using the full version for 5 years with minimal issues.

3. I'd have gladly paid for an annual license.Been using this app for more than 10 years with only minor issues related to device updates...nothing Dataviz could control.

4. Installation to desk top was very easMy issue with the application is the inability to save changes to documents made on the phone which is a new problem since upgrading to premium.

5. After spending 1 hour trying and failing to input two lines of data over 6 columns, I give up.Been using this for years.

6. The spreadsheet glitches frequently and the Word Doc is primitive.Just upgraded to premium for desktop sync and removal of ads.

7. I have been using the free version on note 8 for a year and just recently discovered how to navigate its functions.

8. Any other good apps out there?I use to think this app was very practical but delving deeper into it, I see so many basic features not available.

9. I used this app years ago and at the time it was very good, and I paid up for the more advanced version.

10. You can no longer buy the premium version and all the premium features stay unavailable.

11. I probably tried 7 or 8 different apps too..First impressions: It looks like a decent, basic service, but has great long-standing reviews.

1. Fix Docs To Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Docs To Go: Restarting the app will resolve most errors.
2. Update the Docs To Go App. Here is how:
   1. On Android goto PlayStore » Search for "Docs To Go" » Open Docs To Go™ Office Suite » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Docs To Go » click "UPDATE".
3. Clear Docs To Go™ Office Suite app cache: Clearing cached data will force your app to retrieve the latest data directly from Docs To Go servers.
   1. On Android, goto Settings » Apps » Select "Docs To Go™ Office Suite" » click Storage » click "Clear Cache".
4. Check Docs To Go app permissions. If any of these permissions required to use your device's features are disenabled, Docs To Go might not work.
5. Uninstall and reinstall Docs To Go. If nothing else has worked, completely uninstall Docs To Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Docs To Go not working

2. Fix Docs To Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Docs To Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Docs To Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Docs To Go may not be able to connect to the Internet when running in the background.