Contact Google My Business Customer Service

Why should I report an Issue with Google My Business?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. After signing in both my business show, then it asks me to upload a logo and cover photo, (which has always been there) so I do, then one of my business from the drop down vanishes completely and my logo and cover photo disappears as well.

2. My business still shows on Google Maps, but I can no longer update or post using the app... plus, the app is the only way to respond to messages, and it isn't working.

3. I've uploaded both a logo and cover photo through the app multiple times on various days and they still don't show up there or through the browser GMB manager but they seem to show up in other places.Unfortunately, this app is still quite buggy.

4. I can't tell which location is being messaged, so I have to click back to the main tab to see, then I have to click three different times to get back to the messages? And I can't copy paste info that is standard answers like addresses, website urls, etc.

5. Logo and cover photos keep disappearing, none of our images display correctly on mobile until you tap twice, and like everything else Google related, support is pretty much non-existent.

6. If you update your cover photo and profile photo on the actual website, it works just fine.

7. Also when someone messages my business in French, for example, it doesn't let me copy the message to translate it.

8. There is also no Post tab to see all posts!New update doesn't allow us to get into our messages, so we have questions we can't respond to.

9. An example of a bug: when I add someone as a user (site manager or manager), it says that it sent an invitation to that email, but when they check their email and spam, they cannot find the invitation.

10. been using this to manage my google business for a long time and now, for a while now, the app is horrible.

11. And my recent client reviews aren't showing up, which is a huge problem! My clients said they wrote reviews, and it shows up on their device, but no one else can see them, and they aren't showing in the app either.Not working properly.

1. Fix Google My Business Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Google My Business: Restarting the app will resolve most errors.
2. Update the Google My Business App. Here is how:
   1. On Android goto PlayStore » Search for "Google My Business" » Open Google My Business » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google My Business » click "UPDATE".
3. Clear Google My Business app cache: Clearing cached data will force your app to retrieve the latest data directly from Google My Business servers.
   1. On Android, goto Settings » Apps » Select "Google My Business" » click Storage » click "Clear Cache".
4. Check Google My Business app permissions. If any of these permissions required to use your device's features are disenabled, Google My Business might not work.
5. Uninstall and reinstall Google My Business. If nothing else has worked, completely uninstall Google My Business then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Google My Business not working

2. Fix Google My Business Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Google My Business be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Google My Business not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Google My Business may not be able to connect to the Internet when running in the background.