Contact Visual Voicemail Customer Service

Why should I report an Issue with Visual Voicemail?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Metro by T-Mobile to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No need to change your MetroPCS voicemail number or to reconfigure your voicemail forwarding - Visual Voicemail activates for free at first launch.

2. With Visual Voicemail you can listen to messages in any order, respond in one click, update your contacts, and easily manage your inbox without ever dialing into your voicemail.

3. MetroPCS Visual Voicemail may use infrequent, free SMS messages to communicate with the Voicemail server.

4. An Unread Messages widget is now included with MetroPCS Visual Voicemail.

5. You can also upgrade to Voicemail to Text for a small monthly fee and receive all your voicemails transcribed into text directly in the application inbox or via SMS message.

6. MetroPCS Voicemail keeps getting better and better!

7. On most Android devices you can add the Visual Voicemail widget by long pressing on any free space on your home screen, selecting 'Add Widgets', and choosing the Visual Voicemail widget from the alphabetical list.

1. Only problem is you have to continually manually refresh it!! It gives an error message saying something like we're having difficult fetching your voicemail messages, and you get an annoying notification every 10 to 20 seconds which requires you to open the app and try to refresh the it!! Geesh.

2. You may need to open the App and manually refresh your inbox, or dial 123 to listen to new voicemail." I tried doing this 3 times; and afterwards, I got the message: "Try again later"... Worthless & Annoying!Great app supplied by MetroPCS by T-Mobile.

3. When I delete message, it reloads them over and over but will not sync new voicemails.I have been a Metro PCS customer for many years, and have used Visual Voicemail.

4. Also, I get a daily text message stating: Metro by T-Mobile Alert: There's a new version of the Visual Voicemail app available now.

5. I keep getting a message saying sorry we are having difficulty access the voice mail server.

6. Now, I'm constantly getting a error message: "We're sorry, we're having difficulty fetching your voicemail.

7. In order to check your voicemail messages, you need to download the latest version of the app at... but when I go to update it there is no.

8. I liked that I could just save the message in the Visual voicemail for quick reference but I am not able to do that anymore.

9. I've reset my phone thinking it was me and not the program, however, it continues with the same problem even though I do not have a voicemail that needs to be checked.

10. Suddenly this week each time I tried to update my voicemails, I kept getting a "cannot connect" message.

11. Now, it constantly sends an error that it cannot retrieve my voicemail and I could NEVER utilize the feature where you can read the voicemail, rather than listen to it.

1. Fix Visual Voicemail Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Visual Voicemail: Restarting the app will resolve most errors.
2. Update the Visual Voicemail App. Here is how:
   1. On Android goto PlayStore » Search for "Visual Voicemail" » Open Visual Voicemail » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Visual Voicemail » click "UPDATE".
3. Clear Visual Voicemail app cache: Clearing cached data will force your app to retrieve the latest data directly from Visual Voicemail servers.
   1. On Android, goto Settings » Apps » Select "Visual Voicemail" » click Storage » click "Clear Cache".
4. Check Visual Voicemail app permissions. If any of these permissions required to use your device's features are disenabled, Visual Voicemail might not work.
5. Uninstall and reinstall Visual Voicemail. If nothing else has worked, completely uninstall Visual Voicemail then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Visual Voicemail not working

2. Fix Visual Voicemail Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Visual Voicemail be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Visual Voicemail not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Visual Voicemail may not be able to connect to the Internet when running in the background.