Contact Docs To Go Customer Service

Why should I report an Issue with Docs To Go™ Premium Key?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DataViz to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now you've completely swapped out all the benefits of originally paying for your app, for cloud access that I will literally never use? What developer in their right mind not only swaps completely unrelated features on its userbase, but puts flashing ads in their paid version that you can't disable!?Have used premium app successfully for years but recently I can't find most of my saved docs.

2. I paid the extra amount for the ad-free, but lately I keep getting annoying ads, and they can't be shut off, so when I want to look something up quickly on my Word program on my phone, then close it, it can be quite embarrassing to hear this loud advertisement that I can't shut off.

3. Easy to use, does what I want, except for Tables in Excel, but like one of the other reviews noted, it hasn't been update for awhile and I really wish they would.

4. I took off one star since I couldn't move the cursor with the Samsung Keyboard, but that's probably Samsung's fault.I've used "Docs To Go" for at least six iterations of Android and changes of high end smart phones.

5. Any chance this bug that started in last few months will ever get fixed? Running Android 9 on Samsung Note 9.I love the simplicity of this program.

6. I just have not taken the time to look so I am sure there is one.I paid $15 for this app several years ago, so that I could save files not just view them, and so that I could disable ads.

7. Very frustrating! I will have to switch to another more reliable app.this app CONSTANTLY keeps getting disabled, (several tines a day) forcing me to re-enable via play store to avoid ads.

8. I'm about ready to try anotherI've been using Docs To Go for more than 12 years.

9. Please update it so I can print from it or else I'm going to have to use another app, which I really don't want to.missing one of the most rudimentary options.

10. I had (and loved) this app for probably 6-7 years now, it works great, and I have had no problems with it up to the last 6 months or so.

11. once I find an app as easy and simple to use with a search function ? goodbye.

1. Fix Docs To Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Docs To Go: Restarting the app will resolve most errors.
2. Update the Docs To Go App. Here is how:
   1. On Android goto PlayStore » Search for "Docs To Go" » Open Docs To Go™ Premium Key » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Docs To Go » click "UPDATE".
3. Clear Docs To Go™ Premium Key app cache: Clearing cached data will force your app to retrieve the latest data directly from Docs To Go servers.
   1. On Android, goto Settings » Apps » Select "Docs To Go™ Premium Key" » click Storage » click "Clear Cache".
4. Check Docs To Go app permissions. If any of these permissions required to use your device's features are disenabled, Docs To Go might not work.
5. Uninstall and reinstall Docs To Go. If nothing else has worked, completely uninstall Docs To Go then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Docs To Go not working

2. Fix Docs To Go Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Docs To Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Docs To Go not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Docs To Go may not be able to connect to the Internet when running in the background.