Published by Google Learn Apps

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Why should I report an Issue with Google Primer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google Learn Apps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Google Primer Customer Insights

1. Everything is practical including the advice they give, the examples they use, and the structure of the lessons.Great info, I enjoy the flashcard approach and the little "tests" or "games" you can take of your own volition along the way.

2. Would love to see some reward points get added to this like other Google services have.I absolutely love the ease of following through the lessons.

3. A lot of it may seem a little redundant, like common sense stuff, but there's still quite a bit of good, valuable information to be had, and really doesn't hurt to have a reminder for stuff that you already know, as it can be easy to overlook things when you are busy with prioritizing how the newer concepts will fit into your method.

4. If I could improve one thing, I'd like to see Google Primer's base of "primer courses" expanded to more topics.Very easy to use and exactly what I needed.

5. The lessons and activities have so far been helpful.This app is really good at helping someone step by step with building a business plan.

6. Really like how the app helps guide you along through quizzes, "to-dos", and helps you map/form your mission statement, etc.Gives bite size lessons and you can pin certain parts that you may want to see later.

7. It's an easy to use app and very helpful.Useful lessons for putting your career life in order.

8. Plus there's a little workbook-type section at the end of some lessons to help you take necessary steps or do tasks that will move you along in your journey to wherever you're trying to go in said field.

9. I have suggested it to a lot of colleaguesThe courses are very short, informative and easy to read due to the short slides.

10. But it's an app by Google, although the lessons aren't by Google, I'll give it a few more chances.

11. BUT, at some point and to a certain degree, it feels more like it's a Google survey 😂 particularly when they ask more actual questions in 'tests' (if I may say so).

Steps to Troubleshoot & Fix Google Primer Issues

1. Fix Google Primer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Google Primer: Restarting the app will resolve most errors.
  2. Update the Google Primer App. Here is how:
    1. On Android goto PlayStore » Search for "Google Primer" » Open Google Primer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Google Primer » click "UPDATE".
  3. Clear Google Primer app cache: Clearing cached data will force your app to retrieve the latest data directly from Google Primer servers.
    1. On Android, goto Settings » Apps » Select "Google Primer" » click Storage » click "Clear Cache".
  4. Check Google Primer app permissions. If any of these permissions required to use your device's features are disenabled, Google Primer might not work.
  5. Uninstall and reinstall Google Primer. If nothing else has worked, completely uninstall Google Primer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Google Primer not working


2. Fix Google Primer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Google Primer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Google Primer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Google Primer may not be able to connect to the Internet when running in the background.

Reported Issues

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