Contact HipChat Customer Service

Why should I report an Issue with HipChat - Chat Built for Teams?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Atlassian to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have snapdragon 652 version of tabletIt's good, but I sometimes get notifications of messages way before the message can actually be read in the chat window.Could you please improve the app so it works faster in Samsung DeX? At the moment it is working so slow that it is unusable at all.. forced to use web hipchat.

2. If you delete a message from web, in mobile app will remain even after reinstalling the app.we used for our work and was great communication tool.

3. This app is really helpful and straightforward but now we have to switch to slack.Thanks Atlassian for making this app, I am definitely gonna miss this.

4. Thanks.You cannot delete messages from a 1 to 1 chat or delete it at all.

5. Unpredictably, the app failed to transition to connected even though I was receiving messages.

6. Doesn't stay connected even if the stay connected option is checked.

7. Predictably, HipChat reconnected in the network sense.

8. I had to reinstall the app to get the app to recognize that it was connected.All-round bad.

9. Completely useless.Extremely terrible rendering performance on Samsung Galaxy Tab S2.

10. Thanks HipChat.

11. also making calls to each other.Blah, crash on it's own most of the times.

1. Fix HipChat Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HipChat: Restarting the app will resolve most errors.
2. Update the HipChat App. Here is how:
   1. On Android goto PlayStore » Search for "HipChat" » Open HipChat - Chat Built for Teams » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HipChat » click "UPDATE".
3. Clear HipChat - Chat Built for Teams app cache: Clearing cached data will force your app to retrieve the latest data directly from HipChat servers.
   1. On Android, goto Settings » Apps » Select "HipChat - Chat Built for Teams" » click Storage » click "Clear Cache".
4. Check HipChat app permissions. If any of these permissions required to use your device's features are disenabled, HipChat might not work.
5. Uninstall and reinstall HipChat. If nothing else has worked, completely uninstall HipChat then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HipChat not working

2. Fix HipChat Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HipChat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HipChat not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HipChat may not be able to connect to the Internet when running in the background.