Published by Indy Mobile App on Oct 19, 2024

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Why should I report an Issue with Clear Scan - PDF Scanner App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Indy Mobile App to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Clear Scan - PDF Scanner App image 1 contact Clear Scan - PDF Scanner App image 2

Clear Scan Customer Insights

1. Other than that pretty big complaint, the app seems to do pretty good at scanning and saving as a PDF, and allowing me to email the file - which is the reason I installed it.Great scanner! Even the free version has a good picture quality scanner that's fast and allows you to crop out things easily before saving the image.

2. This one is legitimately free, creates clear PDFs, allows files to be moved directly to googl drive, automatically sizes the picture (you can also do it manually), has a great merge feature so multiple pages can be put on the same PDF and the ads are minimal.After downloaded about 6 of these apps and each one being as awful and useless as the last, THIS is exactly what I was looking for.

3. Apps like these being free and remaining free are MUCH APPRECIATED! So, keep up the good work.It's actually free! That shouldn't be such a big deal considering it's called free in the title, but 90% of the scanning apps let you scan three things and then prompt you to buy the "pro" version or lose access.

4. The free version lets you sync as well, but you have to do it manually.I was looking for a document scanner ASAP.

5. Nice product, but those commercials.I understand it is a free, ad supported app, but the ads are so intrusive and down right 'tricky'! You really have to pay attention or else you'll tap on an ad that looks like something on the app.

6. File system is easy to figure out, you can move documents from SD card into apps' file.

7. We all know the camera hardware for Android based devices aren't exactly state-of-the-art, but despite this fact, this app captures and scans documents with surprisingly high quality.Going to give it a 3 for now.

8. Now why the 3 star rating -- I was aware the free app had ads, I didn't expect to be searching to get rid of them.

9. Note: I'm a commercial driver, and not always near a truck stop, so scanning my bills of lading from my phone is amazing.

10. It can be used while off line and there's NO login required!!! The resolution makes documents easy to read and zoom in to.

11. The email option makes file sharing much much easier than upload/download to/from the cloud.

Steps to Troubleshoot & Fix Clear Scan Issues

1. Fix Clear Scan Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Clear Scan: Restarting the app will resolve most errors.
  2. Update the Clear Scan App. Here is how:
    1. On Android goto PlayStore » Search for "Clear Scan" » Open Clear Scan - PDF Scanner App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clear Scan » click "UPDATE".
  3. Clear Clear Scan - PDF Scanner App app cache: Clearing cached data will force your app to retrieve the latest data directly from Clear Scan servers.
    1. On Android, goto Settings » Apps » Select "Clear Scan - PDF Scanner App" » click Storage » click "Clear Cache".
  4. Check Clear Scan app permissions. If any of these permissions required to use your device's features are disenabled, Clear Scan might not work.
  5. Uninstall and reinstall Clear Scan. If nothing else has worked, completely uninstall Clear Scan then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clear Scan not working


2. Fix Clear Scan Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Clear Scan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clear Scan not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clear Scan may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to cancel subscription

    — by Nomthandazo 2 years ago