Contact GoToWebinar Customer Service

Why should I report an Issue with GoToWebinar?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LogMeIn, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Attend and participate in online events while you’re on the move. • View the event speaker’s slide presentations up close. • Participate in polls, raise your hand and ask the event speaker a question. • We are working on adding support for scheduling recurring Webinars, so for now please log in from a computer to do so and watch for more updates in the near future!

2. Webinars Made Easy - Being away from your computer doesn’t mean you have to miss out on online events.

3. The free GoToWebinar mobile app lets you not only see and hear webinars, but take part in them as well.

4. No matter where you are, you can ask questions, take part in polls and more.

5. There is no purchase necessary to attend a GoToWebinar event. • Tap an event link in the invite email or your calendar. • Tap the GoToWebinar icon after you install the app and enter the session ID. • Upon joining an event, you will automatically connect to audio through your Internet connection (WiFi or 4G/3G). • For the best audio experience, plug a headset into your Android device. • If you prefer to dial in over your phone line, you can do that with a single tap after joining the event. • If you are attending the event in person, easily disconnect from audio any time so you can continue to participate in polls and see the speaker’s presentation up close. • We recommend devices with a 1 Ghz processor or higher.

1. I highly recommend.It was very easy to connect to the webinar, and I really liked the reminders... they were different than other alarms (not sure if that's how my phone is set up or if it was from the webinar); however, the webinar connection or call in info was included in the reminder notification which made it extremely easy to connect when it was time.

2. The only way to view on your television is by screen sharing through your phone settings.I used this app for the first time today to join a CE webinar for my work.

3. Additionally, I was participating in a live webinar while traveling, so no wifi or desktop to fallback on and only barely 2 bars on my phone for my data connection.

4. I see why they chose this app for our 2 hour orientation.Very informative! Lots of information! Unfortunately,it seemed they couldn't tell I was even in the class which makes me wonder was I in the wrong one bc she was in a totally different time zone! But I was able to see everything on my end and hear it all.

5. YouTube videos played fine on the device, so it was not a network speed problem at my end.As a first time user, it was extremely easy to use and navigate.

6. I was able to install the app and be in the webinar in a couple of minutes! Navigation within the platform was just as easy.

7. The audio output should be consistent.In this day and age, this app should very easily be able to cast to your television...the app does not give the cast option anywhere visibly or in the app settings, etc.

8. It was a perfect experience as far as traveling and mandatory attendance at a live webinar can be.

9. I had perfect audio and video quality, no lag time or buffering.

10. Leaving the app and coming back into the conference allowed me to start seeing the presenter's slides and hear his voice but within a couple of minutes I was thrown out again.

11. When I clicked on a webinar link on my phone, I was forced to download the app to join the meeting.

1. Fix GoToWebinar Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoToWebinar: Restarting the app will resolve most errors.
2. Update the GoToWebinar App. Here is how:
   1. On Android goto PlayStore » Search for "GoToWebinar" » Open GoToWebinar » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoToWebinar » click "UPDATE".
3. Clear GoToWebinar app cache: Clearing cached data will force your app to retrieve the latest data directly from GoToWebinar servers.
   1. On Android, goto Settings » Apps » Select "GoToWebinar" » click Storage » click "Clear Cache".
4. Check GoToWebinar app permissions. If any of these permissions required to use your device's features are disenabled, GoToWebinar might not work.
5. Uninstall and reinstall GoToWebinar. If nothing else has worked, completely uninstall GoToWebinar then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoToWebinar not working

2. Fix GoToWebinar Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoToWebinar be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoToWebinar not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoToWebinar may not be able to connect to the Internet when running in the background.