Contact The General Customer Service

Why should I report an Issue with The General® Auto Insurance?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The General Automobile Insurance Services, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you! • Quickly obtain a quote* for a new auto insurance policy with The General®. • Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)! • Access your ID Cards immediately after you’ve signed in for the first time.

2. To view your (full) legal ID cards select to open the PDF version. • Start and submit a new claim, or even follow the status of an existing claim. • Utilize our Help Center for some of our most frequently asked questions.

3. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you! • Log in how you want!

4. The General’s mobile app is here to help you manage your policy anywhere, at any time.

5. You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).

6. Please feel free to leave us feedback on your mobile app experience, or contact us at mobileappsupport@thegeneral. com.

7. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards.

8. We’re always looking for ways to improve your mobile app experience!

9. We want to ensure a 5-star app experience! *Some restrictions apply.

10. Subject to Underwriting guidelines.

11. Not available in all states.

1. But if the print wasn't on option on my phone, like it is with so many phones, then others are probably having that issue too...Also paper copies should be an option.The commercials do make it seem silly, but The General has been the best insurance I've had, I was previously under State Farm and one other.

2. The phone app is great, so making a payment is super easy, and if you ever have to show proof of insurance, The General has your back.

3. Highly recommend.The application is easy to navigate and The General has great customer service, including the automated features.

4. Ways to keep your insurance cards on the app and have a print option.

5. So this is really cool! 😎 But so far so good!Actually the best car insurance I've had in a while and has 12 month policies.

6. I only gave the app itself 4 stars though because the PDF file doesn't open in the newest form of Android 8.0.0 on my device and had to call instead to get the proper file sent via email.

7. The app is very user friendly and convenient that it allows you to download a pdf of proof insurance.

8. When I go back to the one I have downloaded on my phone it doesn't show a payment made.

9. It's easy to navigate and the main page/dashboard co rains everything you need for a quick glance at your whole policy.

10. The General may seem like a budget Ins alternative but it really isn't that bad and the rates are good.

11. I lapsed in payment because the app told me I owed nothing when I did have a payment that needed to be made.

1. Fix The General Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The General: Restarting the app will resolve most errors.
2. Update the The General App. Here is how:
   1. On Android goto PlayStore » Search for "The General" » Open The General® Auto Insurance » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The General » click "UPDATE".
3. Clear The General® Auto Insurance app cache: Clearing cached data will force your app to retrieve the latest data directly from The General servers.
   1. On Android, goto Settings » Apps » Select "The General® Auto Insurance" » click Storage » click "Clear Cache".
4. Check The General app permissions. If any of these permissions required to use your device's features are disenabled, The General might not work.
5. Uninstall and reinstall The General. If nothing else has worked, completely uninstall The General then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The General not working

2. Fix The General Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The General be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The General not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The General may not be able to connect to the Internet when running in the background.