Published by When I Work, Inc. on Dec 16, 2024

Report an issue with When I Work Team Scheduling.
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Why should I report an Issue with When I Work Team Scheduling?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of When I Work, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact When I Work Team Scheduling image 1 contact When I Work Team Scheduling image 2

About When I Work Team Scheduling

1. We monitor our systems 24/7/365 to give you and your employees peace of mind that your data is safe and secure. • Team management - Onboard new employees, approve time off requests, review shift trades, and fill shifts in seconds. • Team accountability - Shift confirmation, mobile clock in, shift task lists, team task lists, and chat ensure everyone is on the same page. • Team communication - Notify your team of changes instantly and communicate with coworkers 1:1 or in group chats. • Team empowerment - Your team can manage availability, submit time-off requests, and collaborate on shift trades. • One-click scheduling - Build your entire work schedule in one click with Auto Scheduling. • Confident shift coverage - Receive shift confirmations from employees and be notified immediately of swaps and drops. • Share schedules - Publish the schedule and your whole team is instantly notified of their shifts. • Labor forecasting - Easy-to-use labor tools help you manage your labor budget efficiently. • Control overtime costs - Get overtime alerts and labor reporting to make managing labor costs easier. • Schedule enforcement - Limit clock ins to shifts and locations to ensure that everyone is where they need to be at the right time. • Payroll integration - Import your timesheets to quickly and accurately process payroll. • Labor reports - Use labor distribution to manage costs and forecast for the future.

2. Join more than 200,000 workplaces running on When I Work to reduce chaos, costs, and turnover with employee scheduling and time tracking for the modern workforce.

3. It also helps you improve communication, eliminate excuses, boost accountability among your staff, track time and attendance, and grow your business.

4. When I Work is an employee scheduling app that does more than just save you time on scheduling.

5. When I Work is employee-focused and built exclusively for shift-based workplaces.

6. GooGhywoiu9839t543j0s7543uw1 - pls add neil. grewal@wheniwork. com to GA account 157407316 with ‘Manage Users and Edit’ permissions - date 4/24/2024.

When I Work Team Scheduling Customer Insights

1. Eg, it wouldn't recognize your work place's clock in spot, though you are in the right GPS spot to log in ,it says ," You need to be with in 100meters of your shift position", which forces you to restart your phone and the app, by which the precious minutes are lost.

2. Being able to view my timesheets is also amazing and not to mention being able to send my boss requests for time off at 2 in the morning so I never have to worry about forgetting the next day.Normally the app works great and I love it, but just since the new update I cannot even open the app.

3. (For example, the clock-out and lunch break buttons are identical) Love the note feature when picking up/ adding a shift or charging availability.The app does a good job with shifts, availability, and letting me know when I have shifts.

4. I might have to go back to an old version until then.Nice. When I first started using it I was having location issues It wasn't detecting me in range if my work place on occasion and weird stuff like that.

5. I rarely get notifications when someone messages me and this is difficult when people need shifts covered.

6. It also won't let you clock out after the shift or brings another shift in to the picture.Our scheduling is somewhat simple, but it is greatly enhanced by this app.

7. I hated that you either had to go in, call the workplace, or take multiple pictures of the schedule to see your schedule, especially if you pick up or switch shifts.

8. The shifts don't refresh after you get a shift or try to get one so you're constantly trying to get shifts that are no longer available.

9. I've used this app for over a year and these issues need to be addressed.It is very useful but it has lots of bugs, which need to be fixed immediately.

10. I've talked with several people I work with and they aren't getting push notifications either.

11. Only problem is notifications for Work chat messages don't seem to work.

Steps to Troubleshoot & Fix When I Work Team Scheduling Issues

1. Fix When I Work Team Scheduling Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart When I Work Team Scheduling: Restarting the app will resolve most errors.
  2. Update the When I Work Team Scheduling App. Here is how:
    1. On Android goto PlayStore » Search for "When I Work Team Scheduling" » Open When I Work Team Scheduling » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for When I Work Team Scheduling » click "UPDATE".
  3. Clear When I Work Team Scheduling app cache: Clearing cached data will force your app to retrieve the latest data directly from When I Work Team Scheduling servers.
    1. On Android, goto Settings » Apps » Select "When I Work Team Scheduling" » click Storage » click "Clear Cache".
  4. Check When I Work Team Scheduling app permissions. If any of these permissions required to use your device's features are disenabled, When I Work Team Scheduling might not work.
  5. Uninstall and reinstall When I Work Team Scheduling. If nothing else has worked, completely uninstall When I Work Team Scheduling then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing When I Work Team Scheduling not working


2. Fix When I Work Team Scheduling Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make When I Work Team Scheduling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to When I Work Team Scheduling not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, When I Work Team Scheduling may not be able to connect to the Internet when running in the background.

Reported Issues