Contact Sideline Customer Service

Why should I report an Issue with Sideline: 2nd Phone Line App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pinger, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Works well about 90% of the time - I'm not sure if the data connection is the cause of the other 10% but because this is not an actual sim and relies on the data networking functionalities of the device that seems to be my only issue, slight lag and some intermittent notifications where it says I had received a call a good 20 minutes to few hours after the fact.

2. I like being able to give out a number that's not my "real" number, and having seperate text and call sounds.

3. Incoming calls sometimes show a Texas number that I don't recognize, but it ends up being a known contact with a number that I do recognize.

4. I like giving clients a local number to call but keeping it separate from my main number.

5. Call audio quality sometimes has a noticeable delay similar to VoIP delay, I assume the calls are POTS to VoIP to POTS on the backend.

6. Otherwise Great!No calls EVER seem to come through, regardless of being on wifi or off wifi, it just shows Missed Call.

7. Thank goodness for that as this number is used for a business line, and it is imperative, that i do not miss a call.

8. When I call out it consistently shows the correct number to the receiver.

9. If a text or call is received through Sideline while on a standard network call, it disables the speaker function.

10. I have had issues in the past where my REAL phone number was showing up instead of my Sideline number.

11. Extra star for good customer service on the way out.Outgoing calls and SMS work reliably.

1. Fix Sideline Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sideline: Restarting the app will resolve most errors.
2. Update the Sideline App. Here is how:
   1. On Android goto PlayStore » Search for "Sideline" » Open Sideline: 2nd Phone Line App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sideline » click "UPDATE".
3. Clear Sideline: 2nd Phone Line App app cache: Clearing cached data will force your app to retrieve the latest data directly from Sideline servers.
   1. On Android, goto Settings » Apps » Select "Sideline: 2nd Phone Line App" » click Storage » click "Clear Cache".
4. Check Sideline app permissions. If any of these permissions required to use your device's features are disenabled, Sideline might not work.
5. Uninstall and reinstall Sideline. If nothing else has worked, completely uninstall Sideline then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sideline not working

2. Fix Sideline Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sideline be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sideline not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sideline may not be able to connect to the Internet when running in the background.