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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Creator Studio?



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Why chat with our AI Creator Studio Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Creator Studio.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Even Facebook app's "Share external" feature doesn't recognise this app.Good but lacking many features that are found in the desktop browser.

2. Another issue is that this app does not appear in the list of apps that one can share pictures or videos from gallery.

3. Even the Facebook app’s "Share external" feature doesn’t recognize this app.....A lot of improvement needed for publishing option .

4. Select "Share" does not appear in the list of the apps We must upload from the app.

5. Sometimes it doesn't show video which got uploaded and after publishing the video, it takes time to get live.

6. Another problem is that the app is not on the list of apps that can share pictures or videos from the gallery.

7. Can't edit videos or pictures to fit publishing criteria, can't upload in bulk than select it to be published later.

8. It doesn't appear in the list of apps when "Share" is selected.

9. I'm hopeful for some glitch-fixes.The app has some little problems like it froze when I try to upload a video and I need to stop the process and open it again to make it work.

10. While publishing, scheduling the video, it doesn't even show how many percentage is completed.

11. Please try again." I manage two Facebook pages and every time I try to post through Instagram it wants to remove one of the accounts.

Steps to Troubleshoot & Fix Creator Studio Issues

1. Fix Creator Studio Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Creator Studio: Restarting the app will resolve most errors.
  2. Update the Creator Studio App. Here is how:
    1. On Android goto PlayStore » Search for "Creator Studio" » Open Creator Studio » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Creator Studio » click "UPDATE".
  3. Clear Creator Studio app cache: Clearing cached data will force your app to retrieve the latest data directly from Creator Studio servers.
    1. On Android, goto Settings » Apps » Select "Creator Studio" » click Storage » click "Clear Cache".
  4. Check Creator Studio app permissions. If any of these permissions required to use your device's features are disenabled, Creator Studio might not work.
  5. Uninstall and reinstall Creator Studio. If nothing else has worked, completely uninstall Creator Studio then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Creator Studio not working


2. Fix Creator Studio Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Creator Studio be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Creator Studio not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Creator Studio may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Kieshira

Hi good evening, Creator studio is great it make my life easier, I could post content easily using creator studio I can schedule my post there, I don't need to worry about posting content late. But I would like to ask if there is any solution about scheduling reels on creator studio using mobile phone? Sadly scheduling reels is only for desktop but I don't have desktop or laptop, and I can't schedule my reels:( what do I do? Would love to here you reply! I'll wait for your reply.

— 2 years ago by voile du sud

j'ai un problème je ne pouvez pas créer des publications car je ne pouvez pas choisir les pages