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Why should I report an Issue with Vault - Hide Pics, App Lock?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Wafer Co. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Vault Customer Insights
1. Thanks for nothing.This app auto deleted all my videos that I saved over the course of two years, approximately 125 videos...just gone! There is no customer service option to even try to troubleshoot the issue.
2. This app auto deleted all my videos that I saved over the course of two years, approximately 100 videos...just gone! There is no customer service option to even try to troubleshoot the issue.
3. After an update the developer pushed, I LOST ALL MY CONTACTS & information on them (including all the texts exchanged w/ that contact, the times we called one another, & all the notes on that contact [think birthdays and such]).
4. It's getting annoying, and it shows your REAL customers how little their feedback matters.The ability to create folders for video would be great, being able to move files from one folder to another without exporting them would be great.
5. I tried exporting it back into my phone and surprise surprise when it exported it didn't export correctly and it's just a still picture and when I try to play it, it says it can't play the video.
6. After having deleted the app and downloaded it again, none of the new pictures and videos I've uploaded have been restored.
7. These were irreplaceable videos! I am just left with nothing, all the memories lost.
8. These were irreplaceable videos! I am just left with nothing, all the memories lost.
9. I'd hoped that since I'd once been a premium member that my data might somehow be retrieved, but I hadn't kept premium because most features weren't used.
10. 30 update, it freezes up and crashes, and I've been unable to access it or any of the files I've saved onto it since.
11. Google doesn't allow this version because it breaches certain issues so you have to download the potentially dangerous version.
Steps to Troubleshoot & Fix Vault Issues
1. Fix Vault Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Vault: Restarting the app will resolve most errors.
- Update the Vault App. Here is how:
- On Android goto PlayStore » Search for "Vault" » Open Vault - Hide Pics, App Lock » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Vault » click "UPDATE".
- Clear Vault - Hide Pics, App Lock app cache: Clearing cached data will force your app to retrieve the latest data directly from Vault servers.
- On Android, goto Settings » Apps » Select "Vault - Hide Pics, App Lock" » click Storage » click "Clear Cache".
- Check Vault app permissions. If any of these permissions required to use your device's features are disenabled, Vault might not work.
- Uninstall and reinstall Vault. If nothing else has worked, completely uninstall Vault then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Vault not working
2. Fix Vault Server issues & Internet Connection
- Check network connection: An unstable Internet will make Vault be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Vault not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Vault may not be able to connect to the Internet when running in the background.
Reported Issues
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I mistakenly deleted the app and when I redownloaded it, and tried to sign in it says network error. I need those pics urgently. I have tried several times and it says Network error all the times. This is so frustrating.
— by jasman dhaliwal 2 years ago -
I have a premium subscription and I want to login to my account from a different device
And I can’t it tells me network problem or something like that
Please help me
Thank you
Mario— by Mario 2 years ago -
For some reason why I try to log into the app to access my photos and videos I have on my premium account once I’ve re-downloaded it it just keeps saying network error? I have tried all the emails and passwords I can think of but it just keeps saying the same thing. Please help me
— by Connor Ferguson 2 years ago -
App deleted mistakely want to restore my photos videos
— by Satish 2 years ago -
I cant open vault app i had that i deleted it but now i need all my data i will take prime but i am in dubai now so what can i do
— by chanthu sudev 2 years ago -
I have been utilizing your app on my Android phone for quite a few years. Using my email you should be able to research that and see. For whatever reason I am unable to access gigabytes of video and photos that were uploaded to the cloud in order to transfer from phone to phone. I cannot find a place here on my PC to log in so that I can recover those videos and photos. This is not the first time based on some of the other information I've been finding through other people but I'm hoping that you guys have a solution and they just never took the time to reach out to you to find out.
— by Charles Martin 2 years ago -
Hii it's me Sanjay this is email address it has a data backup on vault app but now I need that backup urgently , there is showing username doesn't match pls help me how can I get my data
— by sanjay yadav 2 years ago -
I try to restore my photos from the cloud but get the error message that my account is suspended. Even after 24 hrs or more i get the same shit. Please solve this issue!
— by Peter M 2 years ago -
My account has been suspended cant access your services. Please assist.
— by SINGI 3 years ago -
My vault doesn't want to load back my cloud content on the new phone, it says my account has been suspended since it hasn't been used in a while and should in 24 hours and it has been like this for 5 days now.
— by Ludwe88 3 years ago -
My account is suspended. I have tried number of times but not working I want my cloud backup data.
— by Tausif Khan 3 years ago -
My account has been suspended,, I can not restore my videos and pictures
— by Liberius Simon Magilu 3 years ago -
My account is suspended and I have tried to contact the developer and have had no reply all my valuable photos are lost it say try again after 24 hours but never works
— by Abneer 3 years ago -
suspended form your app vault it say try after 24 hours its been like months im trying every 24 hours but its still suspended. Please help need to recover my files. Thanks
— by Luis Rodríguez 3 years ago -
my account id i.e mohammednafis85@redacted is suspended form your app vault it say try after 24 hours its been like months im trying every 24 hours but its still suspended plz fix that plz
— by NAFIS CHAUDHARY 3 years ago -
How to recover my photo
— by Alfraz 3 years ago
