Contact Duo Customer Service

Why should I report an Issue with Duo Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Duo Security LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.

2. The application generates passcodes for login and can receive push notifications for easy, one-tap authentication.

3. Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work.

4. Additionally, we will request access to use your camera for the sole purpose of scanning QR codes when activating accounts.

5. Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure.

6. You will receive an activation link as part of Duo's enrollment process.

7. You may add third-party accounts at any time.

8. Accounts can be activated by other methods if you choose not to do so.

1. Why did you feel the need to swap the allow and deny buttons on push notifications? Why?? Now years of built-up muscle memory have caused me to hit deny on every notification I've gotten since the change.

2. I would like to turn off the Duo push notification sound, still have the push notification, but leave notification sounds from other apps on my phone turned on.It's fine when it works, but... eventually push notifications stop notifying.

3. Once set up, the app occasionally fails to send push notifications.I wish I could give this a higher rating, but the fact that it's not compatible with the current versions of the Galaxy Watch or basically anything other than Apple Watches is pretty infuriating.

4. It also needs greater screen space for your list of entries.Fails to send push notifications the vast majority of the time.

5. As much as my institution requires a DUO push to get into any and everything I would love to be able to accept the notification on my smartwatch instead of having to find my phone each time.

6. Then, a few minutes later, the push for the original request will finally show up in my notifications, by which point it's useless and I don't need it anymore.

7. I'm not usually one to jump on the "it looks different so I hate it" bandwagon that usually happens with updates but this really has been a major drop in both function and ease of use.The recent update for this app was absolutely terrible.

8. While the new "card-based" interface is annoying and takes up far more space than necessary, the major problem is the change to notifications.

9. The worst part is that the push notifications just don't work.

10. Very frustrating, and I cannot figure out how to get support as this issue isn't listed anywhere in common issues.I feel the app for a few years and very much thought it was exactly what was needed.

11. Nothing is "clickable." When I get notifications, I cannot accept them since nothing on the duo screen is functioning.

1. Fix Duo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Duo: Restarting the app will resolve most errors.
2. Update the Duo App. Here is how:
   1. On Android goto PlayStore » Search for "Duo" » Open Duo Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Duo » click "UPDATE".
3. Clear Duo Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Duo servers.
   1. On Android, goto Settings » Apps » Select "Duo Mobile" » click Storage » click "Clear Cache".
4. Check Duo app permissions. If any of these permissions required to use your device's features are disenabled, Duo might not work.
5. Uninstall and reinstall Duo. If nothing else has worked, completely uninstall Duo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Duo not working

2. Fix Duo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Duo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Duo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Duo may not be able to connect to the Internet when running in the background.