Contact NEXA Customer Service

Why should I report an Issue with NEXA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Maruti Suzuki India Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I had driven a lot many kilometers on my car in between those trips that are being shown in the Suzuki connect basically meaning to say that according to this app I had not driven.. No reminders for even a scheduled servicing.It worked well for 2 months and for the past 1 month exactly there no update on live car status, no trip, no activity log, total waste of time trying to fix it at the customer service asks us to reboot and launch app after a drive.

2. Why can't you sync it with maps on car dashboard? Too many good options can be providedIt's with such disappointment that I am writing to you about the complete waste of money I've incurred by installing Nexa & Suzuki connect feature in my car -Ciaz.. these apps just stop working on their own and suddenly start working.

3. Even to make phone calls... Try forget password and try to come back with your OTP, it goes back to the first page and goes in cycles only to end up blocking your forgot PWD (need help) option.

4. First tried that didn't work, email again and no data of customer is there with service centre, they told me to take it to dealership, that also didn't fix the issue.

5. I guess I'd rather not check my points instead of losing my temper on this silly App!Did you develop is for feature phone without multi-tasking? Refreshes every time when switching back and forth.

6. Another funny thing is if you switch apps to see what the OTP was, the whole app state is reset making the screen to enter OTP to go away.Is there a way to give minus 1 star? 0 will be too much! It needs all the permissions in the world.

7. In the forget username option, you are asked to enter aither VIN or car regn number.

8. I complained a number of times, each time I am asked to drive 3-4 kilometers for the server to refresh.

9. Compare this with other telematics services such as the one offered by Ather and I feel Suzuki is way behind latest technology application.

10. It was a waste of time and phone space to have installed the app.

11. Basic app design, report granularity, updated location and maps etc are basics.

1. Fix NEXA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NEXA: Restarting the app will resolve most errors.
2. Update the NEXA App. Here is how:
   1. On Android goto PlayStore » Search for "NEXA" » Open NEXA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NEXA » click "UPDATE".
3. Clear NEXA app cache: Clearing cached data will force your app to retrieve the latest data directly from NEXA servers.
   1. On Android, goto Settings » Apps » Select "NEXA" » click Storage » click "Clear Cache".
4. Check NEXA app permissions. If any of these permissions required to use your device's features are disenabled, NEXA might not work.
5. Uninstall and reinstall NEXA. If nothing else has worked, completely uninstall NEXA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NEXA not working

2. Fix NEXA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NEXA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NEXA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NEXA may not be able to connect to the Internet when running in the background.