Contact In Customer Service

Why should I report an Issue with Informed Delivery®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of United States Postal Service® to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For the most part it's great, but there are constantly issues with the package tracking system and here lately with the app not responding and closing itself every single time I open it.

2. The app (and email) shows a count of unscanned mail items (which is often wrong).

3. Really like being able to see the day's mail before it shows up and the app generally works for me.

4. Second, there is no way to zoom in on a mail image to be able to read it better.

5. What really irritates me is not being able to use the phones back button to go back, like every other app on the planet does.

6. Especially considering the number of complaints saying that it's not working.Problematic! The services it provides is worthwhile, but the execution is very poor.

7. Update: Ok, the app won't even open anymore and just gives a message that it's crashed with an option to send feedback.

8. First, I never get scans for mail delivered on Mondays (or the day after holidays).

9. It doesn't even switch to landscape mode to get a larger image when I rotate the phone.

10. It's been doing this for a while now and really needs to be fixed at this point.

11. The app locks up sometimes and often will fail to load.

1. Fix In Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart In: Restarting the app will resolve most errors.
2. Update the In App. Here is how:
   1. On Android goto PlayStore » Search for "In" » Open Informed Delivery® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for In » click "UPDATE".
3. Clear Informed Delivery® app cache: Clearing cached data will force your app to retrieve the latest data directly from In servers.
   1. On Android, goto Settings » Apps » Select "Informed Delivery®" » click Storage » click "Clear Cache".
4. Check In app permissions. If any of these permissions required to use your device's features are disenabled, In might not work.
5. Uninstall and reinstall In. If nothing else has worked, completely uninstall In then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing In not working

2. Fix In Server issues & Internet Connection

1. Check network connection: An unstable Internet will make In be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to In not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, In may not be able to connect to the Internet when running in the background.