Published by Microsoft Corporation

Report an issue with Remote Desktop 8.
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Why should I report an Issue with Remote Desktop 8?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Remote Desktop 8

1. Use the Microsoft Remote Desktop app to connect to a remote PC or virtual apps and desktops made available by your admin.

2. With Microsoft Remote Desktop, you can be productive no matter where you are.

3. This app requires certain permissions to use features in the app.

4. These are enumerated below.

5. Storage]: access authority is required to access local drives and documents from the Remote Desktop session when the Redirect local storage feature is enabled.

Remote Desktop 8 Customer Insights

1. the only thing I don't like about this app is that i can't use an Xbox One controller on the phone when I run steam.Works well, but I have a new phone with highly rounded display corners and thus I can't see the full remote screen (esp the Start menu!).

2. This is separate from Caps Lock and is not affected by the real deal.Hello, remote desktop doesn't go into full screen mode.

3. Some issues I'm running into are using quick keys within the window, Shift sticks, Copy/Paste options are hit and miss when using them in Excel, and no way to use a dual monitor view through the window.

4. It's a bit slow sometimes but its great to multitask.This app has been awesome for the last few years as I have used it to connect to my office network remotely using a tablet with 4G service.

5. And why can't we scale via pinch-to-zoom to smaller than 100% so I can actually see the full screen on my phone?When you really want to keep working on your PC but want to take a break outside.

6. Fix those issues, and I would say you have the best on the market.The app has a great deal of potential but the right shift bug (which has gone unfixed for years now) is show-stopping.

7. Why can't we choose an option for a resolution SMALLER than our phone screen resolution? The only options are for resolutions that are bigger.

8. There is another version on the Play Store, also by Microsoft, simply called "Remote Desktop" that has this issue fixed and also does not have the copy-n-paste issue.

9. Works great, free, secure and built-in to Windows 10.

10. The screen seems to cut off the margins when the keyboard is open.Using this app with my Pixelbook Go.

11. Recently I've noticed that the black bar below my keyboard (AOSP A11 Gestural Navigation, GBoard) disappears during a session and I can't tap return or space unless I contact the top of those keys…and it slows me down a bit.

Steps to Troubleshoot & Fix Remote Desktop 8 Issues

1. Fix Remote Desktop 8 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Remote Desktop 8: Restarting the app will resolve most errors.
  2. Update the Remote Desktop 8 App. Here is how:
    1. On Android goto PlayStore » Search for "Remote Desktop 8" » Open Remote Desktop 8 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote Desktop 8 » click "UPDATE".
  3. Clear Remote Desktop 8 app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote Desktop 8 servers.
    1. On Android, goto Settings » Apps » Select "Remote Desktop 8" » click Storage » click "Clear Cache".
  4. Check Remote Desktop 8 app permissions. If any of these permissions required to use your device's features are disenabled, Remote Desktop 8 might not work.
  5. Uninstall and reinstall Remote Desktop 8. If nothing else has worked, completely uninstall Remote Desktop 8 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Remote Desktop 8 not working


2. Fix Remote Desktop 8 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Remote Desktop 8 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Remote Desktop 8 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Remote Desktop 8 may not be able to connect to the Internet when running in the background.

Reported Issues