Contact eHub Customer Service

Why should I report an Issue with eHub?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TEAM Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Manage jobs: See job information and location; access, sign and complete work tickets; submit and review work requests; complete surveys and inspections and sign off; view customer invoices and requests; monitor job budgets and profitability; see time and attendance information in real-time; find schedule replacements; create billable work tickets on the fly.

2. From schedules, work tickets and timekeeping for employees to job site and billing information for customers, eHub Mobile puts workforce and customer management tools right in your pocket.

3. eHub Mobile is an employee and customer self-service app for the building service and security industries. eHub Mobile gives you instant access to critical information you need on site, any time.

4. View electronic invoices, job information, time and attendance information, schedules, scheduled job site work and targeted communication items.

5. Manage people: View and modify schedules and timekeeping information; review compliance information; leverage targeted communication tools.

6. Manage personal information: View pay stubs, W-2s, hourly benefit balances (PTO/sick); update contact information; clock in and out of jobs.

7. Access to customer self-service features is determined by your eHub contractor.

8. Permission to access any of the employee self-service features listed below is granted by your employer.

9. Request additional work, coverage or other items and see up-to-date request statuses.

10. This app is available for employees/supervisors and customers of TEAM Software clients who have licensed eHub.

11. Perform inspections or complete surveys and see results and deficiency status.

1. Still feels unfinished and very beta like app.Has been working fine till today..now it won't work without filling in user name and password and no matter what I use it tells me it's wrong..plus my birthday is a LOT of years to back up to..what happened I just used it to get my payroll info..Honestly, can't do much of anything with it.

2. Supervisor told me the site might be down but I've been trying all day to login this is absolutely ridiculous!Overall this is a convenient way to keep time but there are some occasional bugs.

3. If this was designed to save $, it was a poor expediture of a resource that could have been better spent on a functioning product.Overall, it's a convenient app but there are a few things that need to be fixed or changed on a future update.

4. But the majority of the time, ehub is decent.Horrible intermittent GPS..... my Oneplus 7 pro is running the latest Android and app is up to date.

5. When I go to register a new password the system doesn't recognize Google autfilling a new strong password that DOES fulfill it's criteria.

6. I have been running around the job site parking lot and in the building to clock in..... It literally looks like I'm playing Pokémon Go.

7. It gets very annoying.I've used this for work for about 2 years but recently I've had issues with my phone not reading my fingerprint so it makes logging in annoying.

8. Definately needs some improvement for the user side of things.I'm not able to login for few months now.

9. Having to do manual time entries? Thumbs 👎!It's a basic display.

10. Second, there should be an option to opt out of receiving flex officer job offers for those of us who are assigned to on site.

11. Third, for those who do opt in to receive the job notifications, make an option to pass on multiple listings at once instead of having to pass each one individually.

1. Fix eHub Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eHub: Restarting the app will resolve most errors.
2. Update the eHub App. Here is how:
   1. On Android goto PlayStore » Search for "eHub" » Open eHub » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eHub » click "UPDATE".
3. Clear eHub app cache: Clearing cached data will force your app to retrieve the latest data directly from eHub servers.
   1. On Android, goto Settings » Apps » Select "eHub" » click Storage » click "Clear Cache".
4. Check eHub app permissions. If any of these permissions required to use your device's features are disenabled, eHub might not work.
5. Uninstall and reinstall eHub. If nothing else has worked, completely uninstall eHub then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eHub not working

2. Fix eHub Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eHub be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eHub not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eHub may not be able to connect to the Internet when running in the background.