Contact UKG Pro Classic Customer Service

Why should I report an Issue with UKG Pro Classic?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Ultimate Software Group, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Ultimate Kronos Group’s UKG Pro Classic mobile app delivers instant and secure access to relevant employee information and tools.

2. The UKG Pro Classic mobile app makes it easy for managers to respond to employee requests with the ability to receive push notifications.

3. Employees can quickly access their personal HR and pay information, communicate with coworkers, request time off, and more.

4. Managers can make informed decisions and take immediate action with real-time data synchronization.

5. Download the app now and stay connected at work, in the field, and on the go.

6. Please note, the UKG Pro Classic mobile app is only available to authorized customers of UKG Pro.

1. Every time I try to sign in, even after resetting the password and re-saving it, and even contacting our system administrator, it still never seems to work properly.

2. My employer recently switched over to UKG Pro to use as a time clock app and it has been continuous hassle.

3. I lost the ability to punch at one point and was told it was because I was on the latest build of android... What??? It takes between 3-5 mins to enter login select 2 button and clock in.

4. Then, when I try to change my password, it tells me my security questions are incorrect, or malfunctions in the middle of my reset, and locks me out.

5. Update.... Now half the time no matter what I do I get the error message saying it can't connect to the sign in server.

6. I shouldn't have to come to work so early just to ensure I can clock in on time.

7. Having to change the password every 60 days – and being unable to use any previous passwords – is annoying and inconvenient.

8. Fix your server or whatever it is that makes the clock in/response so slow! There is no reason why in 2023 we have to deal with so many frustrations with a clock in app.

9. The app itself does not seem to function in a self contained manner, but instead relies upon my web browser (Chrome) to perform most, if not all, basic functions opening a new window with each press of a button.

10. It is also incredibly difficult to request time off and view anything during the rare times the app decides to work.

11. so employer reset all passwords again... and STILL can't reset password or use current one.

1. Fix UKG Pro Classic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UKG Pro Classic: Restarting the app will resolve most errors.
2. Update the UKG Pro Classic App. Here is how:
   1. On Android goto PlayStore » Search for "UKG Pro Classic" » Open UKG Pro Classic » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UKG Pro Classic » click "UPDATE".
3. Clear UKG Pro Classic app cache: Clearing cached data will force your app to retrieve the latest data directly from UKG Pro Classic servers.
   1. On Android, goto Settings » Apps » Select "UKG Pro Classic" » click Storage » click "Clear Cache".
4. Check UKG Pro Classic app permissions. If any of these permissions required to use your device's features are disenabled, UKG Pro Classic might not work.
5. Uninstall and reinstall UKG Pro Classic. If nothing else has worked, completely uninstall UKG Pro Classic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UKG Pro Classic not working

2. Fix UKG Pro Classic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UKG Pro Classic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UKG Pro Classic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UKG Pro Classic may not be able to connect to the Internet when running in the background.