Contact SuccessFactors Customer Service

Why should I report an Issue with SuccessFactors?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SuccessFactors to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Right now I log on to see my learning then press launch and a blank page appears or it Loops back to the Launch Page? I set up my preferences, and One of the preferences is to start on the training page- Perhaps this is why it loops back to the original training course page after pressing LAUNCH? I don't know why? Patricia McG.I wanted to use it to access SAP learning hub.

2. If i try again, it continues to give a message that there is a connection problem when my internet connectivity is perfectVery poor! Cannot submit sickness as the error message advises you must enter a sickness reason, but there are no fields to enter this, has been like this for the year i have had the application installed.

3. Now it has updated the next week 2 days earlier than normal, so next week was actually the week after 2) in order to actually view anything i have to open the app, click through several menus, have app pretend to load, close the app, open the app, click through several menus and then it might actually loadExtremely disappointing! Unable to open the app at all.

4. It's impossible to read the content of Learning Hub: the reader application it's awful and doesn't understand either when I want to zoom or when I want to move to the next page.

5. And even when you get passes all that still don't function properlyI wish nothing but the worst for the ****ing con artists that sell the app or the dip**** employers who fall for it 1) It has been showing the wrong week.

6. Success Factors? StressFactors it is!This app in all honesty is not fit for purpose, the menu interface is unintuitive, with no clear buttons in the sub menus, it seems to always have connection issues.

7. What is the point of using this when the main draw and features don't work? All I've been able to do thus far is add my profile photo and look at the organisation chart to see who manages who.

8. Always says need an update and when you click on update there is not option to update on google store.

9. For weeks now, no matter if I'm using WiFi or 4G, it says it has a connection problem.

10. By the time I dig out the laptop, charge it enough to boot, reset password and do the work my app is still struggling to do the same task.This app is giving me problems.

11. Once zoomed in its really hard to move around the page, as you will always change pages instead.

1. Fix SuccessFactors Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SuccessFactors: Restarting the app will resolve most errors.
2. Update the SuccessFactors App. Here is how:
   1. On Android goto PlayStore » Search for "SuccessFactors" » Open SuccessFactors » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SuccessFactors » click "UPDATE".
3. Clear SuccessFactors app cache: Clearing cached data will force your app to retrieve the latest data directly from SuccessFactors servers.
   1. On Android, goto Settings » Apps » Select "SuccessFactors" » click Storage » click "Clear Cache".
4. Check SuccessFactors app permissions. If any of these permissions required to use your device's features are disenabled, SuccessFactors might not work.
5. Uninstall and reinstall SuccessFactors. If nothing else has worked, completely uninstall SuccessFactors then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SuccessFactors not working

2. Fix SuccessFactors Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SuccessFactors be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SuccessFactors not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SuccessFactors may not be able to connect to the Internet when running in the background.