contact Microsoft Authenticator

Contact Microsoft Authenticator

Published by Microsoft Corporation
Updated: Feb 7, 2023

Report an issue with Microsoft Authenticator.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Microsoft Authenticator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Microsoft Authenticator Features and Description

Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. You also have additional account management options for your Microsoft personal, work or school accounts. Getting started with multi-factor authentication Multi factor authentication (MFA) or two factor authentication (2FA) provides a second layer of security. When logging in with multi-factor authentication, you’ll enter your password, and then you’ll be asked for an additional way to prove it’s really you. Either approve the notification sent to the Microsoft Authenticator, or enter the one-time password (OTP) generated by the app. The one-time passwords (OTP codes) have a 30 second timer counting down. This timer is so you never have to use the same time-based one-time password (TOTP) twice and you don’t have to remember the number. The one-time password (OTP) doesn’t require you to be connected to a network, and it won’t drain your battery. You can add multiple accounts to your app, including non-Microsoft accounts like Facebook, Amazon, Dropbox, Google, LinkedIn, GitHub, and more. Getting started with passwordless Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two-step verification process. After you’ve signed in with two factor authentication (2FA), you’ll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more. Getting started with autofill Microsoft Authenticator app can also autofill passwords for you. Sign-in on the Passwords tab inside the Authenticator app with your personal Microsoft account to start syncing passwords, including the passwords saved in Microsoft Edge. Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile. Your passwords are protected with multi-factor authentication in the app. You will need to prove yourself with your fingerprint, face ID, or PIN to access and autofill passwords on your mobile. You can also import passwords from Google Chrome and other password managers. Microsoft personal, work or school accounts Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain files, emails, or apps. You will need to register your device to your organization through the app and add your work or school account. Microsoft Authenticator also supports cert-based authentication by issuing a certificate on your device. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each. Because Microsoft Authenticator supports single sign-on, once you have proven your identity once, you will not need to log in again to other Microsoft apps on your device. Optional Access permissions: Microsoft Authenticator includes the following optional access permissions. All these require user consent. If you choose to not grant these optional access permissions, you can still use Microsoft Authenticator for other services that do not require such permission. For more information see Accessibility Service: Used to optionally support Autofill on more apps and sites. Location: Sometimes your organization wants to know your location before allowing you to access certain resources. The app will request this permission only if your organization has a policy requiring location. Camera: Used to scan QR codes when you add a work, school, or non-Microsoft account. Read the contents of your storage: This permission is only used when you report a technical problem through the app settings. Some information from your storage is collected to diagnose the issue.

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Troubleshoot and Solve Common Microsoft Authenticator Issues

How to Fix Microsoft Authenticator Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with Microsoft Authenticator, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if Microsoft Authenticator is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter Microsoft Authenticator user reports here >>. If other users are reporting that Microsoft Authenticator is down, you'll need to wait until Microsoft Authenticator itself fixes the issue.

  2. Clear Microsoft Authenticator app cache: Clearing cached data will force.....

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello I've had to redownload the authentication app and now I can't get it to work as it ask me to sign in with my mircrosoft account but then asks me to enter the code into the authentication app which I cant do as its asking me to sign in . Its a catch 22 situation.

    — by Amy Elliott 1 week ago

  • Got a new phone because the old one turned off and wouldn't turn back on. I was able to login to the authenticator app but the portion with the codes for the login didn't transfer only the user names and passwords connected to the authenticator app. Now I can't login to multiple accounts because the authenticator app is the only option.

    — by Tammeral Hills 1 week ago

  • I switched phones without the knowledge of how this literal shit works. Now the new phone is having issues, and i'm pretty much logged out of every microsoft service because whatever i try to do, it asks me to authenticate, which then is not possible, and then it asks me to set up authenticator, which in turn need to be fucking authenticated with the app that is not yet set up!!! I mean, really, what kind of illiterate asshole has set this up to run around in circles like this......
    The account in question is either [email protected] or [email protected]

    — by Benjamin Hakala 2 weeks ago

  • I can't use my email on anything, I have forgotten the password and to reset it I need the authenticator app, but I have lost all data on the authenticator app due to a new phone nd no way of recovering old data. I cannot reset my password without the cod from the app, but I can't sign into the app without the password. id like to completely disconnect the app from everything its been connected to if possible.

    — by sierra newman 2 weeks ago

  • I uninstalled the Microsoft authenticator app. logged in and tried to get back my previous backup. It showed replace backup I thought it would replace the present backup with the old one. But it did the opposite. My previous backup is replaced with the empty one now. I have almost 15+ accounts in the authenticator app. Now I cannot access any of those accounts and I cannot find any of the previous backups as well. please help me with this. I want my previous backup back.

    — by Aden Bilal 2 weeks ago

  • I am trying to use the authenticator app to get a code to reset a password for my Microsoft 365 account but I am no longer able to log into my authenticator app

    — by Andrew Weir 2 weeks ago

  • Hi,

    This is not a technical issue, but the microsoft support linked me here and told me to send my issue here. This doesn't really seem like the right place to send it but it is what I've been told to do.

    I've recently received unrequested authorization approval requests on my authenticator. Looking at the account login attempt history of my account it appears someone has been trying to login with frequent requests. I understand this is not too unusual however there were two cases where they got to the stage of making a request to my authenticator which did concern my greatly regarding my account security. Inbetween the two requests I changed my password to a new one and then the second request came in. Is it possible they got to the request stage without having my password or does the request mean they got my password for sure?

    Essentially I am trying to figure out if they got my password and whether or not I need to be concerned about all my accounts, or if they just used a forgotten password field and prompted the authenticator request. The session type was unsuccessful sign-in, request denied in app.


    Michael Daw

    — by Michael Daw 2 weeks ago

  • I got an new Iphone for about a month ago. Egen I tried to login to Instagram from my new phone I was asked to verify my account with a sic numer digit vide från my Authenticator app. I never used it for Instagram, what i can recall, and it does not dem to be any connection between my Microsoft Authenticator and Instagram. Microsoft Authenticator is the only autenticator I have installed and used in my phone as far as i know.
    My Microsoft account and my Instagram is connected to my email adress: [email protected]
    I administer several account on Instagram and for 2 of them i get access without two step verification. But for my private account and one of my company accounts it is not possible to login wich is a disaster.
    I starten my Instagram for iver 15 testa ago and unfortunately I have not saved my spare codes. I have today vad a lång chat with the Microsoft support with ticketnumber 1050764704. They asked me to contact you. Can you please help me???

    — by Jennie Karlberg 2 weeks ago

  • I cannot access my number on the authenticator app. Microsft support case number: 1050707835.

    I sent this with the wrong email last time.

    — by Kazimah S Ahmad 3 weeks ago

  • I'm having trouble receiving the numbers from my authenticator app. I have a case number from the Microsoft Support: 1050707835

    — by Kazimah Ahmad 3 weeks ago

  • adsfdfdsf

    — by Beatrice 3 weeks ago

  • i have purchased a new phone and previously used the authenticator app for the 30 sec one time passwords and now with the new phone my key is gone and have no way to get into my account now is there anyway i can get it reset or enabled for a short time to change it if i verify ID or something? trying to get into coinbase so i need that 2 step authentication to do anything

    — by caleb janhonen-thomas 3 weeks ago

  • 1. I had an older device that I was using until first week of Feb 2023 where I had first installed Microsoft Authenticator
    2. This phone got damaged recently and I had to switch to a new device
    3. I installed the app on the new device (Redmi Note 12)
    However, when I try to use Microsoft Authenticator to access documents shared by customers with Microsoft sign in + 2FA I don't get notifications on the new phone - I think this is going to the old device which I'm unable to access since it's damaged.
    4. I'm using a personal account
    5. I have tried accessing but get this error: Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

    — by Arun 3 weeks ago

  • Im locked out of my mircosoft account because of all the security options i have placed it keeps asking me for only one my yahoo auth verification that i have thought i removed off the profile. I have a 30 day request in to change the recovery information it told me i would be able to log in freely and use my account but im still getting locked behind this stupid yahoo auth i have no access to.

    — by Sara Evans 3 weeks ago

  • Here's my issue. I recently received a new phone but my phone number is still the same, 404 632 9082. When I got my new device it signed out of everything and I had to sign back in. Unfortunately my Microsoft Authenticator app still my old phone number 470 851 8346 as the main number and I forgot to change it. Well now I can't get into my primary email account which is [email protected] because it keeps trying to give me code for the old phone number and on my Microsoft Authenticator app. So I'm using my other email [email protected] for now to be able to get help from you guys. Please any help would be much appreciated
    February 26, 2023, 10:07 amCraig
    I'm currently locked out of my primary email account which is [email protected] My phone number is 404 632 9082 and I can't use the Microsoft Authenticator app because it keeps trying to text a code to my old phone number which was 470 851 8346

    — by Craig Harvey Jr 3 weeks ago

  • Hi. I used Microsoft Authenticator on my old phone whose screen is broken and it is not letting me change it to my new phone.

    — by Kim 1 month ago

  • I returned to work yesterday after leave and my Microsoft Authenticator App (6.7.5 on iPhone XS, iOS 16.3) has stopped functioning. I receive push notifications to authorize activity but if I click Approve or try to open the App I see the splash screen but this then goes blank and returns me to the home screen.

    I have several client MFA accounts hosted within the app so if I will lose all of these associations if I uninstall and reinstall then uninstalling is not an option for me.

    — by Ben Salmon 1 month ago

  • Hello !
    I would like you guys to remove the Microsoft Authentification App thats on my outlook account ( [email protected] ) because i got a new phone and i do not have acces to the Microsoft Auth App anymore.

    — by Marie Prudente 1 month ago

  • Cannot log into anything on my university account because the microsoft authenticator app isnt working on my new phone

    — by Leo Folkard 1 month ago

  • My phone restarted nearly all my apps, Authenticator being one of them. I have no access to my keys now. I'd like to restore it if possible.

    — by Andrej Riecký 1 month ago

  • Authenticator app is signed in with [email protected] Recovery email is [email protected] When embarking on recovery process for authenticator app, we are asked to chose icloud email to receive code to recovery account. Codes never arrive to our icloud account (inbox/junk)

    — by Kevin Delli Colli 1 month ago

  • cannot access student email on either laptop or phone. Both keeps sending me to the authenticator app which does not provide me with a code to enter

    — by Tabitha Hall 1 month ago

  • Is there any way to regain control of my authenticator app if my old phone is down?

    — by Dan Andrei Niculae 1 month ago

  • My Iphone got stolen, now i dont have access to my outlook school mail because the authenticator app is not verrified anymore

    — by gina westerlaan 2 months ago

  • I have a new phone and I installed the app again but I lost all the ID’s for instagram and snapchat now I cant login to instagram is there a way to recover that

    — by Marijn 2 months ago

  • Buenas,
    Soy Marina Ibáñez Cañada (es el segundo mensaje que envio pq me faltaba info) teng varias cuentas que requieren de la app para acceder, personal : [email protected] (q estoy registrada asi en Microsof), [email protected] (importantisima y solo puedo acceder desde la app).
    Y todo es porque tengo un movil nuevo, sigue apareciendo solo el Xiaomi y no recibo las notificaciones con el nuevo (Apple) teniendo el mismo número (+34 665280004) no pued acceder a ese movil. Por lo que no tengo correo electrónico de la universidad y es muy urgente que obtenga acceso rapido a el.
    He leido que no es la primera vez que ocurre...

    — by Marina Ibáñez Cañada 2 months ago

  • No recibo notificaciones para verificar las cuentas en Microsoft authentificator.
    I dont received notifications in my app for verify my accoubts and log in.

    — by Marina Ibáñez Cañada 2 months ago

  • I got a new phone and I'm looking to transfer the backup of my authneitcator account to my new phone. Problem is I wasn't aware I needed to do anything about this and I no longer have access to the old phone. On the new phone I can see that there is a back up available from the old phone, old authenticator, that was uploaded to iCloud. When I tried to recover it's telling me that the backup wasn't associated with my microsoft account, I assume I haven't associated an email with the back up at all. Is there a way for me to still restore this backup?

    — by Svetoslav Anastasov 2 months ago

  • Hello,
    My Microsoft account is stating that i have microsoft authenticator installed and activated but i in fact do not have it, I am i microsoft 365 subscription user and would appreciate any help and support as i am currently unable to secure my microsoft account with 2fa or passwordless logon. When i go to login to my account the logon process asks me for a logon code but i do not have microsoft Authenticator installated and working yet as i'm trying to remove it from my old phone and move it to my new phone, could i please have some support removing all active Microsoft authenticator application instances so that i can easily install it on my new phone without my microsoft account asking me for a code to which i do not have access to, ( I Do not have any Microsoft Autenticator applications currently installed and working).

    Thank you
    Best Regards,
    Dale Frith

    — by Dale Frith 2 months ago

  • I cannot get any log in requests or log in codes on my authenticator app and can't log into my account since the authenticator is my only 2 step verification set up

    — by Shelby Turk 2 months ago

  • Authenticator app isn't displaying a code for my university account, and now I cannot log into my university account

    — by Holly Loader 2 months ago

  • I cannot sign in to my microsoft account to get acess to my laptop. For 4 hours we tried recieving a text code it never came through we tried to recieve it via email it never came through. How do i get access to my laptop when the codes are not being sent to me to verify! We tried everything and even the microsoft support could not help. I need to get on to my laptop for school asap!

    — by Kobi Sellar 2 months ago

  • I need the app to display the correct phone number

    — by Cory DeGraff 2 months ago

  • Need access to the Authenticator-app

    — by Gitt Broberg 2 months ago

  • I am the administrator on the account [email protected] I am locked out of this account because I accidentally deleted the MFA app from my phone and it will not allow me to log-in with out being authenticated. Can you please deactivate the Microsoft Authenticator linked to this account so I can just log-in with my password?

    — by susan 2 months ago

  • I purchased a new iPhone 14 pro max, transferred over info from the old phone, and went to access my coinbase account that asks for a six-digit authenticator code which I had been receiving prior and was now receiving eight-digit authenticator from the app

    — by Enrique Estrada 2 months ago

  • I lost my phone and the restore process wasn't successful. I have connected all my accounts with Authenticator, including Facebook. After days of contacting Microsoft Support and researching online, since November 5th the day after I lost the phone, I found that I need to remove the device from the Website, Additional security options. But my account type is personal and most of the actual solutions are for work or school accounts. Facebook isn't offering other log in options besides the Authenticator code so, I need this to be solved. Will be waiting for your reply.

    — by Saw Thazin Soe 3 months ago

  • Ik kan niet meer inloggen

    — by Marit 3 months ago

  • when I try to log into my university email, the app won't allow me to verify my identity. Neither does the app show me a code when I try to select the other ways to log in.

    — by nathan 3 months ago

  • my authenticaoter app is not working

    — by nathan 3 months ago

  • I have a new device and I open the Authenticator app and it’s asking for my password which I forget and I can’t update my password as I have two step Authenticator on. Please advise,

    — by Karla Stojanovic 3 months ago

  • when I try to log into my university email, the app won't allow me to verify my identity. I haven't had an issue with this until today. Neither does the app show me a code when I try to select the other ways to log in.

    — by Natalia Souza-Peters 4 months ago

  • Meu celular foi roubado e eu usava o Authenticator para acesso às minhas contas (e da minha empresa) do Facebook e Instagram. Agora preciso ter acesso à elas novamente mas não consigo pois o celular não está mais comigo.

    — by Leticia Nascimento de Paula 4 months ago

  • Dear Sir,
    My cell phone was snatched on 20th October 2022, my account [email protected] is configured with two step verification, i don't have backup and want to add my account in Microsoft Authenticator App. please support me to resolve my issue.

    — by Tariq Shahzad 4 months ago

  • I am trying to add my work email to my outlook account - It says to go to the authenticator app, and says "approve sign-in request" but I have no option to approve/deny

    — by Tom Baddick 4 months ago

  • I need to add my work email to my Authenticator app but it won't let me it's [email protected] can you help please

    — by Rebecca 4 months ago

  • I was using MS Authenticator on Android device.
    I am able to restore 2FA verified id's on other android device but that's not a case with iPhone
    I am unable to shift data or recover data on my iOS device.
    I don't even know where is the authenticator 2FA data backup is stored and how can I manually import that data.
    Kindly, help me regarding this...!!!

    — by Vincent 4 months ago

  • Salve non riesco ad accedere all'app microsoft Authenticator ... le mando il messaggio di errore :

    Error Code: 500121
    Request Id: 335b471c-52a0-4c66-981c-6f5dec002600
    Correlation Id: c8b77893-83c9-46d7-90f6-2d883e41ad33
    Timestamp: 2022-10-26T09:04:06Z

    — by gabriele 4 months ago

  • Salve non riesco ad accedere all'app Authenticator con la mia email istituzionale

    — by gabriele 4 months ago

  • Microsoft authenticator app states "Error communicating with server" when trying to approve sign-in notifications for my office356/OneDrive account

    — by Mark Bowers 5 months ago

  • unable to set up 2 factor authentication using app. I've tried to set up the MS authenticator app, but it ask me verify my identity by approving a request on my Ms Authenticator app. no request is received. Then if i attempt the process again and select "use a verification code" it says to enter the code displayed in the MS authenticator app on my mobile device. No code is ever received.

    — by mike keith 5 months ago

  • unable to set up 2 factor authentication using app

    — by mike keith 5 months ago

  • I can't log into my work email or teams cause my authenticator app has my old number registered and I need to change it

    — by Japh Jolly 5 months ago

  • my authenticatr app not working Open your Microsoft Authenticator app and approve the request to sign in​.​
    I can't use my Microsoft Authenticator app right now
    More information

    — by Arivuraj 5 months ago

  • I’m trying to log into outlook but that directs me to the Authenticator app but it won’t grant me access and shows no code or notification to authenticate my log in

    — by Abbigail Hilton-Casey 5 months ago

  • Hi there,

    I contacted Microsoft support about an issue that I had with Microsoft Authenticator.
    The ticket number is 1044921324 for your reference.

    The issue is someone stole my phone with the Authenticator on. The cloud backup option is not activated by default in Microsoft Authenticator, so when I installed the Authenticator on a new phone, I realized that I had lost all the key generators for non-Microsoft products (such as Instagram, Facebook, etc.).

    Is there any way you can help me access these code generators for the non-Microsoft products?
    For instance, Instagram has no way to have my account back if I do not use the code generator inside Microsoft Authenticator App.

    Please help me solve this issue,



    — by Francesco Manocchio 5 months ago

  • ho un problema con app, per accesso negato e notifica di approvazione, codici ecc in riferimento al profilo istituzionale. Per questo motivo non posso usufruire di teams

    — by simona 5 months ago

  • My Phone isnt registered as a device.
    I cant login in to my azure account because i cant authenticate. My SharePoint is useless.
    Can i fix my Authenticator or can i turn ALL authenticator off ?>

    — by ANTHONY BELLOTTIE 5 months ago

  • My App Authenticator is no longer working after I switched to an iPhone 14. When I try to connect my Azure ID to my work email and Teams it gives me an error code 500121. I have tried multiple solutions and non have been successful

    — by Nilsa Rodriguez 5 months ago

  • Hi I have an office 365 account which I use for my family. I am the admin (when I login i use the work account option). Lat night when my email asked for confirmation from my authenticator app I accidently pressed no. Now as soon as the account asks for authentication it immediately proceeds to request denied, If I try to "Get a code a different way" there is no option to verify although the tel number looks correct. error code 500121

    — by Mr Colin Dow 5 months ago

  • I have an NPO account at [email protected] and am the only admin. My phone is gone and the only option for 2FA is the Authenticator ab. I am completely locked out unfortunately. I contacted support with my private account and they said to get back to you.

    — by Jan van Randenborgh 5 months ago

  • My Actual name is Alsadike Derhim, nickname is Sedik Mohammed. My Snapchat code disappeared from the Authenticator app because I restored my iPhone and everything was deleted. I lost access to my Snapchat account just because it requires an approval from the Microsoft Authenticator app. Please, help!

    — by Alsadike Derhim 5 months ago

  • Hi,

    I was referred to you from general MS support. I recently upgraded phones. I want to ensure my old phone with MS Authenticator will be deleted completely. The old phone will be used as a trade in. I already uploaded MS authenticator on my new phone. I followed your support page and blog sites to remove the app from the old phone. It says:

    To remove the app from a device using a personal Microsoft account, go to the two-step verification area of your Account Security page and choose to turn off verification for your old device.

    There is no phone linked.

    Please help,

    — by Chris Abe 5 months ago

  • I lost my phone and I can't get my authenticator code to long in on my new phone

    — by Erinle temitope 5 months ago

  • It's not a complaint, the mistake was mine but the chat person gave me this link?
    I lost my phone at the weekend whilst canoeing. I've got a new phone and downloaded the authenticator app and for most apps all seems well. But I can't get into Facebook even though I can get into WhatsApp. I can't seem to add Facebook to my authenticator app as it needs a QR code?
    Hoping you can help,

    Best wishes,


    — by Hannah Towle 5 months ago

  • Hi There,
    I have had suspicious activity on my authenticator app that has been able to automatically and successfully sync my email from an unknown location in Russia, however I have not provided consent to do so. If someone is able to please contact me to discuss, it would be appreciated.

    — by Alicia 5 months ago

  • Authenticator on Apple Watch S8 not working with iPhone 14 Pro
    iPhone shows multiple accounts, generating codes but directs me to set up watch app. Open watch app tells me to set up on iPhone!

    — by David Allen 6 months ago

  • My phone died with the authenticator installed on it. Now I am unable to access my email because it was two factor enabled. I am unable to recover my account now because it wants the code from the authenticator on a dead phone

    — by Mike Simonson 6 months ago

  • I was trying to add authenticator on my phone too and the codes wouldn't appear so I thought maybe deleting authenticator on my ipad would fix it but nope. Anyways I messed with the settings and I'm pretty sure it got overwritten

    — by Lexus Cyan Domingo 6 months ago

  • When trying to restore authenticator from back up and signing into my account I am using an alternative email/number to receive my code but the code is not being sent to me

    — by Ryan Williams 6 months ago

  • Can't log into authenticator app as it asks me to use the authenticator app to verify which I can't log in to

    — by Joseph 6 months ago

  • Can't log into authenticator app as it asks me to use the authenticator app to verify which I can't log in to

    — by Joe Fearon 6 months ago

  • I was logged out of the authenticator app and now i cant log back in without it asking me to approve on the authenticator app that i dont have access to anymore

    — by Aracelli Rodriguez 6 months ago

  • I set up my Microsoft authenticator app for my account but forgot to turn on backup and the uninstalled it from my phone but after few I installed it again but I am not able to login as Its asking for security code which I am not getting and I did not add any other recovery option to my account please help me I am not able to sign in to my account

    — by Rohit 6 months ago

  • Hacked account!!!

    — by Daisy Haley 6 months ago

  • I have just got a new phone and no longer have access to the old phone. I unfortunately didn't realise I'd need to back up my Microsoft authenticator app, so when I've gone to access my university and work accounts Microsoft authenticator won't send me any codes or let me open them. I've looked through your website and support pages, but can't figure out how to set up Microsoft authenticator on my new phone when I can't deactivate it on my old phone

    — by Charlie Hook 6 months ago

  • My account stolen

    — by Masri 6 months ago

  • Can you check on your system what is the reason why I am not receiving the notification to approve my sign in, on my new phone.

    — by Chloe Currie 6 months ago

  • Hi, been told to contact you re: case number 1043104811. (I had a new phone and lost the authenticator details for [email protected], and cannot access the account anymore.)

    All good, Andy. I have already documented everything in my end. This time you'll need to reach out to our Microsoft Authenticator app, they handle issues relating to TSV/ Authenticated accounts, in instances where they lost there phone, number and anything related to it. Please save our case number as well as a reference, I already noted everything in my end., nothing to worry.
    August 25, 2022, 10:16 amBeatrice

    — by Andy Neal 7 months ago

  • i have been trying to log into my school account for a few days and since i don’t have access to MFA i can’t use it

    — by jon 7 months ago

  • I haven’t been able to access my Instagram or my school website because my Authenticator app has to give me the ok. I just got a new phone so I’m not surprised this happened but I need this. What do I do???

    — by Bianca 7 months ago

  • cannot login into work account due to mobile issues

    — by Khyati Mehta 7 months ago

  • I'm locked out of my account and my business is on the line.

    — by Carla-Louise Rollins 7 months ago

  • Microsoft Authenticator is saying I need to set up a two step verification with a QR code but I don’t have access to a QR code for my account. How do I verify my account?

    — by Yasmine Richardson 7 months ago

  • Microsoft Authenticator is saying I need to set up a two step verification with a QR code but I don’t have access to a QR code for my account. How do I verify my account?

    — by Yasmine Richardson 7 months ago

  • Please could I have advice with micrsoft authenticator - it is going round in loops that I cannot get out of and I urgently need access to my emails

    — by Olivia Moran 7 months ago

  • Microsoft Authenticator app iCloud backup not working.
    When I open the app on my iPhone 13 mini, it says "Sign in to update your backup - Your backup is out of date. Sign in to your account [email protected] to back up your latest changes." I then press the Sign in button on the notification.
    Another notification comes up that says "Something went wrong. Please report an issue using the Send feedback option."
    I pressed "Send logs" and submitted Incident ID: 78D7HEJ

    — by Katherine 7 months ago

  • i cant log in to my work email . My app auth says to get the verification code from the auth app even though I am already on the app

    — by Stacey faye 7 months ago

  • My authenticator got logged out of my 365 account [email protected] and it wont let me into my account without it. When I try to log back in to authenticator it tells me to log in using a code from the authenticator. I am locked out in an infuriating loop!

    — by Dave Pennington 7 months ago

  • I used the authentication app in our admin email but I accidentally deleted the account in app. So every time I tried to log in, it keeps telling me that it needs the code. But since the account in app was deleted, we can't have an access to the admin email. This is our business email that's why I need to fix it as soon as possible this is the email [email protected] I hope you can fix this issue.

    — by Miaka Pauline Pagdilao 7 months ago

  • Microsoft is causing me hell, why do u make it so hard to get help. I must have had an account 100yrs ago therefore a different phone number. That’s my problem. I need it updated to the correct no which os 0416099248

    — by Tracy Butler 7 months ago

  • Salve. Ho già inviato una precedente mail per spiegare il mio problema. Problema abbastanza grande perché a causa sua non posso utilizzare altre app Microsoft, tra cui Microsoft teams. Ora ripeterò il mio problema dell'app Microsoft authenticator: praticamente nel momento in cui io voglio aggiungere un account istituzionale nell'app di autenticazione, mi si chiede un codice che arriva nella stessa app.
    Lo stesso problema è stato riscontrato da questa persona

    È effettivamente un loop. Per favore aiutatemi a risolvere questo ENORME PROBLEMA. Grazie.

    — by De Giacomo Ludovica 7 months ago

  • I had the authenticator app on my Samsung Note 20 Ultra and I had a Cloud Backup activated with [email protected] as the recovery account. When I opened the Authenticator app on the new phone I bought (Samsung S22 Ultra), instead of clicking Begin the Recovery, I logged myself in with the same account, and the recovery wouldn't open. And I activated the cloud backup and didn't recover it either. So I would need to access the previous backup where I had several Instagram accounts 2FA codes.

    — by Ramiro Damil 7 months ago

  • Buongiorno, sono De Giacomo Ludovica, ultimamente sto riscontrando problemi all'app "Microsoft Authenticator". Nel momento in cui cerco di aggiungere un account, in questo caso quello dell'Università di Napoli Federico II, mi chiede il codice di verifica sulla stessa app. Ovviamente non ricevo nessun codice, poichè l'accesso lo sto facendo nella stessa app. Come posso fare? Il problema me lo dà solo nel momento in cui cerco di inserire la mail istituzionale, con la mail personale no, poichè il codice mi arriva tramite SMS.
    In attesa di una sua gentile risposta
    cordiali saluti


    — by De Giacomo Ludovica 7 months ago

  • Hi guys,

    My old phone is damaged and I bought a new phone. How do I shift all my authenticated accounts to the new device?

    — by Rishav 7 months ago

  • I need to transfer my authenticator account from my old phone to a new. i dont have access to the old phone

    — by Roei Kalanski 7 months ago

  • Hello. I have spent close to 3 hours this evening trying to access my school email account with the use of this app. Each attempted log in it has told me to enter the code send or to authenticate the log in. However the app does not allow any of these things to happen and quotes an error message each time despite the app being open. Please can you highlight a way to overcome this as I have no access to emails that are quite urgent. Best wishes and thank you for your help.

    — by Jenna McFadzean 7 months ago

  • I need to get into my school Microsoft account for university, but I cannot sign into Microsoft Authenticator for the two step verification and I don’t have access to my phone number to receive a text or call because I am currently on vacation in another country. Microsoft Authenticator requests for the Authenticator itself to verify my login when I try to login to my McMaster account on it. This results in a repetitive loop of me trying to sign in to Microsoft school account and then the app in order to do the two step verification. I would really appreciate help with this as I need to get into my school account urgently.

    — by Basmah 7 months ago

  • Hi, i have a new iphone and my account has locked me out when I try to set up my existing email ([email protected]) on my new phone (authenticator). Can you please check my account, reset it if necessary and update it to recognise my new iPhone (13 pro max). Many thanks

    (I need to get this done quite urgently today if you can help me)

    — by Simon Taylor 8 months ago

  • i lost my registered phone number on the microsfot app to recieve the otp or a call to login and i dont have access to the app as well becasue when im trying to login to the app it is not allowing me unless i enter a code or do a call confirmation the only thing i have acces to is my mail which i could get a otp for so i want a solution on how to login to my account now.

    — by charan talapaneni 8 months ago

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