Contact Microsoft Authenticator Customer Service

I no longer have access to the device that had my Authenticator App and I am unable to sign in to the Authenticator App on a new device.

Good morning

I have lost access to my PSN account: Kristin Theyers, Online ID: Blue_wings1976 kristin.theyers@redacted because I had 2SV set up using Microsoft authenticator app.

My phone was hacked and taken into evidence by the police. I need to have all the accounts associated with that version of the app removed so that I can set them up again on my new phone and new version of the authenticator app.

Thank you for your help
Kristin Theyers

When I try to add the my university account after that it's showing to type the approval code but but i dont no where to type it's showing where to type the code it's a very issue that i am having right can you please help guys because I need do some work on my university account and it's very urgent today I have talk to a customer support guy but he cannot solve my I don't how to contact you guys

1057008160 issue on my authenticater app

When trying to connect the account ‘u2206343@redacted’ I have connected the account on Microsoft Authenticator, however it gives me no codes to allow me to sign into my student portal or anything. Can you assist with this so that it gives me a code to allow me access to what I need for my educational purposes.

No puedo iniciar sesión en mi cuenta educativa, porque me pide el código de acceso generado por authenticator. No se realizó el respaldo respectivo, y ahora no tengo acceso a mi correo de la universidad. El correo y la contraseña están correctos, pero no tengo forma de obtener acceso sin un código del authenticator.

Buenos días, ¿Como está? Tengo un problema con respeto a mi aplicación authenticator y mi correo educativo, trato de iniciar sesión desde mi teléfono y sirio web, pero me solicitar "Aprobar la solicitud de sesión", sin embargo, no tengo acceso a authenticator para obtener el código. Trato de iniciar sesión en la aplicación, y de igual forma no puedo iniciar sesión porque no tengo el código. El correo y contraseña son correctos, el código que me solicita es lo que no tengo.

I’ve lost my phone. I have a new one now. I’m trying to login to my personal MYOB account which I set up 2FA on my old phone & it’s asking me to enter the code from authentication app but it’s registered to my old phone. MYOB technical support can’t help me either. I also don’t have the option to get a code via email or text with MYOB. Is there anyway you can reset my authentication app in the background or recover my old accounts to my new phone?

I’ve already submitted a complaint about my Authenticator on another email, and was told it was going to be reset and then confirmed via email, however this has not yet been done. Can you please explain to me what this is and what I should do next?

I cannot log into my account chillikitten@redacted. Authenticator does not make a sound or give a notification however the numbers are there to choose from when I go in. I choose the correct number, it goes round and round and then times out. It tell me to report the issue.

I have installed MS Authenticator on my iPhone. It doesn’t work. I keep getting the error of ” Something went wrong. Please report an issue using the "Send feedback" option and try again later. “When trying to sign in to either of my 2 personal accounts I get that error. I have restarted my iPhone and reinstalled the app but nothing works. I have tried all the things that are stated online but doesn't work. I am relatively tech savvy so the normal troubleshooting I have done. I m not sure if this is a server side issue. It feels like to me. Is there anything I can do to resolve this issue?
I would like to thank you in advance for your help!

1055638061
Delete/reset account due to lost device

i have an account with upanshu@redacted where i have used my phone( i phone 11) for setting up microsoft autheticator it was not working on 19/07/2023 so i uninstalled the app and now i am not able to login to my authenticator each time i try to login it ask for a code that i dont have and using diiferent method to login redirects me to same page(code ) please help me with the same

I recently lost my old phone, which had the Microsoft Authenticator app in use. I did not think to make a backup, and can’t seem to recover the passwords. I still have access to the email and everything I used, how would I recover it?

I recently lost my old phone, which had the Microsoft Authenticator app in use. I did not think to make a backup, and can’t seem to recover the passwords. I still have access to the email and everything I used, how would I recover it?

Hello! my name is Roman, and i have a problem with 2FA of my outlook account
roman_igrulkin@redacted .
I can't reset my password because SMS to Russian numbers do not reach.

The account has been locked out after unsuccessful password attempts.
I can't recover my password because I have 2FA enabled.
can you reset my 2FA with a phone number and leave 2FA only with an additional email?


I have already tried all forms of password reset, it doesn't work. I click reset password,
enter additional mail, receive a code for additional mail and enter the code in the password
reset form, after that the system asks to confirm the phone number, but SMS does not reach it.

I have already used forms and contacted support. it all ends up being impossible with active 2FA.
"We don't have that tool to reset it. You can reach the team for the 2FA through this
link: https://appcontacter.com/contact/com.azure.authenticator/microsoft-authenticator"

Yes i was sent here via microsoft support for help with logging into my account, the authenticator is preventing me from logging into my account since i lost access to the device and phone number on my old phone. now im unable to verify myself when logging into my account

I need my correct phone number updated, 608-898-9416..
I need Microsoft authenticator removed.

I want this removed from my account as I did not add it on.

I need to find a way to connect on my Microsoft Authenticator app as my phone is broken

Hello,

I got a new phone but didn't back up the authenticator app and now I can't access my facebook account.

This describes my situation: https://learn.microsoft.com/en-us/answers/questions/1072477/how-to-recover-if-no-microsoft-authenticator-backu

Is there is a way to recover the Facebook 2FA account in my Microsoft Authenticator app?

Thanks!

I'm unable to login in to my account by sending a notification to my Authenticator app. I've uninstalled the application and reinstalled it, remove and added the account and changed the password but it didn't resolve the issue.

I reinstalled the Authenticator app today June 10th on my Android and no backups were restored. Please I am locked out from my accounts, can you please revert my Android back up to a date before today? I have an Iphone, but the codes there are different and are okay, I only need to revert my Android backup.

I had an old phone with old codes and I got a new phone and now I no loglnger have those codes, could I get those codes back some how

My Authenticator is not working for this account. Appdevfactory@redacted Microsoft.com

Ciao sono Andrea, non riesco a registrare la mia email istituzionale andrea.piccirillo2@redacted, riferita alla università Federico II di Napoli, su Microsoft autenticathor dal momento che quando provo a registrarla mi chiede di inserire il codice di conferma. Ma se non ho registrato il mio account su Microsoft autenticathor come faccio a confermarlo ?

Hello:
I have been trying unlock my hotmail accout and it keeps telling me i need to approve it via Authenticator, but i cannot get in and the only other option is my lhone number, but only my old phone number is available. I am unable to log in and change it.
Regards
Bob Briggs

Hacked

Case Number : 1053847242
Contact Number : +919842512737

I’ve just switched to a new phone and all of my authentication codes were deleted and I can’t get them back. I didn’t back up either.

I am the administrator and sole user for the Office 365 account - rmehl@redacted. Yesterday, I was prompted for the first time to use MFA to access any of my apps on my laptop. I followed the instructions -- downloaded the Authenticator App and registered. When I try to log into any MS app, a screen pops up saying "Approve Sign in Request" and gives me a 2-digit nbr. My iphone does NOT receive a message nor is there a place to put the nbr. When I open the Auth app, it gives me the same request and gives me another 2-digit nbr. As a result, I cannot access any of my Office Apps (from phone or laptop or ipad) - email, contacts, notes, Teams, etc. This is a critical issue that must be resolved. Can we turn off MFA? I never requested it.

I have changed my mobile phone and can't log into it again because I need the authenticator to log into the authenticator.

I lost access to my authenticator app for my email cherith.somerville@redacted because my phone broke. I need help getting back into my email account as I cannot remember the password and I dont have access to the authenticator app

i lost my autenthocator app along with the codes and am currently stuck and cant login to my microsoft account

I can't log in to the app on my new phone. It's asking for verification from microsoft authenticator but I can't access the account on my phone, so it's a vicious circle. thanks for your help

I can't log in to the app on my new phone. It's asking for verification from micorsoft authenticator but I can't access the account on my phone, so it's a vicious circle. thanks for your help

cant get the authenticator to work and need to change the phone number associated with

I cannot sign in to my Microsoft Account, since I am required to verify my identify with Microsoft Authenticator, and the account is not registered on my phone's Authenticator app. You can read about my problems here https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account-msoffice_unknown-mso_subother/cannot-log-in-to-or-remove-microsoft-account/7c92dc02-d6d1-44d7-af40-bf1ed326d5a2?messageId=2d867c6a-5919-420d-ae28-44bc28f1e385

Keep in mind that I have no problem with my personal account. It is the Business/School account that causes problems.

i'm logged in my outlook account in my pc but i dont have the authenticator app in my cellphone, so i instaled, but i need to use authenticator app to log in, but i can't cause im not logged in, understand?

Tengo un problema con la app de Authenticador en Android, ya que intento iniciar sesión en discord y bethesda y como active la autenticación por código con su app, los códigos generados por su app no son válidos cuando intento iniciar sesión con ellos.

I have changed my Mobile , but accidently i forgot to migrate authenticator app to my new phone , new i can not reset password to my email bcz i dont have authenticator app on my new phone, help me to reinstall app on my new phone and add my email

Hello, I am having trouble receving emails via Outlook 365 for MAC on my laptop since this morning, it keeps asking me to use the authenticator app, however this email address is not registered in that App, neither can I receive any verification code. Can you please remove jpereira@redacted from the Authenticator App? I just spoke to Microsoft Technical support and they suggested to write to you. Thank you very much.

my authenticator app for my android phone version 7.1.2 was unintalled recently and not able to install the available version. Because of this i am not able to complete the login 2nd verification. So loging my account is not possible. kindly help me regarding this.

Hi there, I previously had an instagram account connected to my authenticator app on my phone. However this has since been deleted and I cannot access my instagram account anymore. The account was setup on the authenticator app on 30/03/2022. I have also chatted to an agent about this and the case number is 1051913074. Please may you be able to setup the 2FA again so I can re-access my account?

Trying to set up Authenticator so I can verify my MS account. I need to get a code via email to mjb87@redacted. The emails never arrive. Just spent an hour with three different MS support people trying to fix this.

hi i just got a new phone and i cant access the old one, so i cant use the authenticator app to log in to my account.

Case # 1051789227 Claims Update. I submitted this claim on Friday 3/31/23 and still have not received an update. I need to access my email on my phone.

Good day. My phone broke last week and I have since replaced it and I've installed the Authenticator app however non of my accounts I originally had were restored. I am now unable to sign into any of my accounts which I use for both personal and business.
Could someone please assist in recovering the accounts as I am becoming desperate to regain access again.

Kind regards

Need help with being able to sign into email on phone but authenticator app is not working. It could be because I lost my phone and had to get a new one. I can't chat with support myself since I can't sign into outlook. I know my password but I have two factor on and the only way is through the authenticator app to verify.
Case # 1051789227 email did the case through is procopovich.k@redacted my assistant since I can't login.

Hello,

My authenticator app is not functioning properly on my new phone. It will send me the initial number shown but I can't type the second number that I'm given to sign in to the app. The app is up to date.

Thank you,
Matt

I have lost my phone and when ever I try to login in to my new phone email is asking me to get the code from the authentication app which is connected to my old phone can you help me remove this so I can login please thank you

Hi, I've spent an hour chatting with raffy, he has tried to help me access my onmicrosoft account. I try to log in, the MS authenticator gives me an 8 digit code the pop up on the screen has room for 6 digits ... How can I access my account?

Hello I've had to redownload the authentication app and now I can't get it to work as it ask me to sign in with my mircrosoft account but then asks me to enter the code into the authentication app which I cant do as its asking me to sign in . Its a catch 22 situation.

Got a new phone because the old one turned off and wouldn't turn back on. I was able to login to the authenticator app but the portion with the codes for the login didn't transfer only the user names and passwords connected to the authenticator app. Now I can't login to multiple accounts because the authenticator app is the only option.

I switched phones without the knowledge of how this literal shit works. Now the new phone is having issues, and i'm pretty much logged out of every microsoft service because whatever i try to do, it asks me to authenticate, which then is not possible, and then it asks me to set up authenticator, which in turn need to be fucking authenticated with the app that is not yet set up!!! I mean, really, what kind of illiterate asshole has set this up to run around in circles like this......
The account in question is either info@redacted or benjamin.hakala1@redacted

I can't use my email on anything, I have forgotten the password and to reset it I need the authenticator app, but I have lost all data on the authenticator app due to a new phone nd no way of recovering old data. I cannot reset my password without the cod from the app, but I can't sign into the app without the password. id like to completely disconnect the app from everything its been connected to if possible.

I uninstalled the Microsoft authenticator app. logged in and tried to get back my previous backup. It showed replace backup I thought it would replace the present backup with the old one. But it did the opposite. My previous backup is replaced with the empty one now. I have almost 15+ accounts in the authenticator app. Now I cannot access any of those accounts and I cannot find any of the previous backups as well. please help me with this. I want my previous backup back.

I am trying to use the authenticator app to get a code to reset a password for my Microsoft 365 account but I am no longer able to log into my authenticator app

Hi,

This is not a technical issue, but the microsoft support linked me here and told me to send my issue here. This doesn't really seem like the right place to send it but it is what I've been told to do.

I've recently received unrequested authorization approval requests on my authenticator. Looking at the account login attempt history of my account it appears someone has been trying to login with frequent requests. I understand this is not too unusual however there were two cases where they got to the stage of making a request to my authenticator which did concern my greatly regarding my account security. Inbetween the two requests I changed my password to a new one and then the second request came in. Is it possible they got to the request stage without having my password or does the request mean they got my password for sure?

Essentially I am trying to figure out if they got my password and whether or not I need to be concerned about all my accounts, or if they just used a forgotten password field and prompted the authenticator request. The session type was unsuccessful sign-in, request denied in app.

Thanks,

Michael Daw

I got an new Iphone for about a month ago. Egen I tried to login to Instagram from my new phone I was asked to verify my account with a sic numer digit vide från my Authenticator app. I never used it for Instagram, what i can recall, and it does not dem to be any connection between my Microsoft Authenticator and Instagram. Microsoft Authenticator is the only autenticator I have installed and used in my phone as far as i know.
My Microsoft account and my Instagram is connected to my email adress: jennie.karlberg@redacted.
I administer several account on Instagram and for 2 of them i get access without two step verification. But for my private account and one of my company accounts it is not possible to login wich is a disaster.
I starten my Instagram for iver 15 testa ago and unfortunately I have not saved my spare codes. I have today vad a lång chat with the Microsoft support with ticketnumber 1050764704. They asked me to contact you. Can you please help me???

I cannot access my number on the authenticator app. Microsft support case number: 1050707835.

I sent this with the wrong email last time.

I'm having trouble receiving the numbers from my authenticator app. I have a case number from the Microsoft Support: 1050707835

adsfdfdsf

i have purchased a new phone and previously used the authenticator app for the 30 sec one time passwords and now with the new phone my key is gone and have no way to get into my account now is there anyway i can get it reset or enabled for a short time to change it if i verify ID or something? trying to get into coinbase so i need that 2 step authentication to do anything

1. I had an older device that I was using until first week of Feb 2023 where I had first installed Microsoft Authenticator
2. This phone got damaged recently and I had to switch to a new device
3. I installed the app on the new device (Redmi Note 12)
However, when I try to use Microsoft Authenticator to access documents shared by customers with Microsoft sign in + 2FA I don't get notifications on the new phone - I think this is going to the old device which I'm unable to access since it's damaged.
4. I'm using a personal account
5. I have tried accessing https://aka.ms/mfasetup but get this error: Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

Im locked out of my mircosoft account because of all the security options i have placed it keeps asking me for only one my yahoo auth verification that i have thought i removed off the profile. I have a 30 day request in to change the recovery information it told me i would be able to log in freely and use my account but im still getting locked behind this stupid yahoo auth i have no access to.

Here's my issue. I recently received a new phone but my phone number is still the same, 404 632 9082. When I got my new device it signed out of everything and I had to sign back in. Unfortunately my Microsoft Authenticator app still my old phone number 470 851 8346 as the main number and I forgot to change it. Well now I can't get into my primary email account which is ValkyrieLife22@redacted because it keeps trying to give me code for the old phone number and on my Microsoft Authenticator app. So I'm using my other email HarveyCraig28@redacted for now to be able to get help from you guys. Please any help would be much appreciated
February 26, 2023, 10:07 amCraig
I'm currently locked out of my primary email account which is ValkyrieLife22@redacted. My phone number is 404 632 9082 and I can't use the Microsoft Authenticator app because it keeps trying to text a code to my old phone number which was 470 851 8346

Hi. I used Microsoft Authenticator on my old phone whose screen is broken and it is not letting me change it to my new phone.

I returned to work yesterday after leave and my Microsoft Authenticator App (6.7.5 on iPhone XS, iOS 16.3) has stopped functioning. I receive push notifications to authorize activity but if I click Approve or try to open the App I see the splash screen but this then goes blank and returns me to the home screen.

I have several client MFA accounts hosted within the app so if I will lose all of these associations if I uninstall and reinstall then uninstalling is not an option for me.

Hello !
I would like you guys to remove the Microsoft Authentification App thats on my outlook account ( marieprue98@redacted ) because i got a new phone and i do not have acces to the Microsoft Auth App anymore.

Cannot log into anything on my university account because the microsoft authenticator app isnt working on my new phone

My phone restarted nearly all my apps, Authenticator being one of them. I have no access to my keys now. I'd like to restore it if possible.

Authenticator app is signed in with dart@redacted. Recovery email is kdellicolli@redacted. When embarking on recovery process for authenticator app, we are asked to chose icloud email to receive code to recovery account. Codes never arrive to our icloud account (inbox/junk)

cannot access student email on either laptop or phone. Both keeps sending me to the authenticator app which does not provide me with a code to enter

Is there any way to regain control of my authenticator app if my old phone is down?

My Iphone got stolen, now i dont have access to my outlook school mail because the authenticator app is not verrified anymore

I have a new phone and I installed the app again but I lost all the ID’s for instagram and snapchat now I cant login to instagram is there a way to recover that

Buenas,
Soy Marina Ibáñez Cañada (es el segundo mensaje que envio pq me faltaba info) teng varias cuentas que requieren de la app para acceder, personal : xwiiki29@redacted (q estoy registrada asi en Microsof), marina.ibanez@redacted (importantisima y solo puedo acceder desde la app).
Y todo es porque tengo un movil nuevo, sigue apareciendo solo el Xiaomi y no recibo las notificaciones con el nuevo (Apple) teniendo el mismo número (+34 665280004) no pued acceder a ese movil. Por lo que no tengo correo electrónico de la universidad y es muy urgente que obtenga acceso rapido a el.
He leido que no es la primera vez que ocurre...

No recibo notificaciones para verificar las cuentas en Microsoft authentificator.
I dont received notifications in my app for verify my accoubts and log in.

I got a new phone and I'm looking to transfer the backup of my authneitcator account to my new phone. Problem is I wasn't aware I needed to do anything about this and I no longer have access to the old phone. On the new phone I can see that there is a back up available from the old phone, old authenticator, that was uploaded to iCloud. When I tried to recover it's telling me that the backup wasn't associated with my microsoft account, I assume I haven't associated an email with the back up at all. Is there a way for me to still restore this backup?

Hello,
My Microsoft account is stating that i have microsoft authenticator installed and activated but i in fact do not have it, I am i microsoft 365 subscription user and would appreciate any help and support as i am currently unable to secure my microsoft account with 2fa or passwordless logon. When i go to login to my account the logon process asks me for a logon code but i do not have microsoft Authenticator installated and working yet as i'm trying to remove it from my old phone and move it to my new phone, could i please have some support removing all active Microsoft authenticator application instances so that i can easily install it on my new phone without my microsoft account asking me for a code to which i do not have access to, ( I Do not have any Microsoft Autenticator applications currently installed and working).

Thank you
Best Regards,
Dale Frith

I cannot get any log in requests or log in codes on my authenticator app and can't log into my account since the authenticator is my only 2 step verification set up

Authenticator app isn't displaying a code for my university account, and now I cannot log into my university account

I cannot sign in to my microsoft account to get acess to my laptop. For 4 hours we tried recieving a text code it never came through we tried to recieve it via email it never came through. How do i get access to my laptop when the codes are not being sent to me to verify! We tried everything and even the microsoft support could not help. I need to get on to my laptop for school asap!

I need the app to display the correct phone number

Need access to the Authenticator-app

I am the administrator on the account MSUMCAdmin@redacted. I am locked out of this account because I accidentally deleted the MFA app from my phone and it will not allow me to log-in with out being authenticated. Can you please deactivate the Microsoft Authenticator linked to this account so I can just log-in with my password?

I purchased a new iPhone 14 pro max, transferred over info from the old phone, and went to access my coinbase account that asks for a six-digit authenticator code which I had been receiving prior and was now receiving eight-digit authenticator from the app

Hi I have recently damaged my phone beyond repair and can no longer access the app to remove my data for my new device. I need all the data removed because my phone is broken i cannot manually remove it from my device myself.
LAW GDPR

I lost my phone and the restore process wasn't successful. I have connected all my accounts with Authenticator, including Facebook. After days of contacting Microsoft Support and researching online, since November 5th the day after I lost the phone, I found that I need to remove the device from the Website, Additional security options. But my account type is personal and most of the actual solutions are for work or school accounts. Facebook isn't offering other log in options besides the Authenticator code so, I need this to be solved. Will be waiting for your reply.

Ik kan niet meer inloggen

when I try to log into my university email, the app won't allow me to verify my identity. Neither does the app show me a code when I try to select the other ways to log in.

my authenticaoter app is not working

I have a new device and I open the Authenticator app and it’s asking for my password which I forget and I can’t update my password as I have two step Authenticator on. Please advise,

when I try to log into my university email, the app won't allow me to verify my identity. I haven't had an issue with this until today. Neither does the app show me a code when I try to select the other ways to log in.

Meu celular foi roubado e eu usava o Authenticator para acesso às minhas contas (e da minha empresa) do Facebook e Instagram. Agora preciso ter acesso à elas novamente mas não consigo pois o celular não está mais comigo.

Dear Sir,
My cell phone was snatched on 20th October 2022, my account tariq.shahzad@redacted is configured with two step verification, i don't have backup and want to add my account in Microsoft Authenticator App. please support me to resolve my issue.

I am trying to add my work email to my outlook account - It says to go to the authenticator app, and says "approve sign-in request" but I have no option to approve/deny

I need to add my work email to my Authenticator app but it won't let me it's rebecca.ussia@redacted can you help please

I was using MS Authenticator on Android device.
I am able to restore 2FA verified id's on other android device but that's not a case with iPhone
I am unable to shift data or recover data on my iOS device.
I don't even know where is the authenticator 2FA data backup is stored and how can I manually import that data.
Kindly, help me regarding this...!!!