Published by Microsoft Corporation on Jun 27, 2024

Report an issue with Microsoft Authenticator.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Microsoft Authenticator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Microsoft Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Microsoft Authenticator

1. Either approve the notification sent to the Microsoft Authenticator, or enter the one-time password (OTP) generated by the app.  The one-time passwords (OTP codes) have a 30 second timer counting down.

2. Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill.

3. Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile.

4. Sign-in on the Passwords tab inside the Authenticator app with your personal Microsoft account to start syncing passwords, including the passwords saved in Microsoft Edge.

5. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each.

6. If you choose to not grant these optional access permissions, you can still use Microsoft Authenticator for other services that do not require such permission.

7. Because Microsoft Authenticator supports single sign-on, once you have proven your identity once, you will not need to log in again to other Microsoft apps on your device.

8. Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain files, emails, or apps.

9. After you’ve signed in with two factor authentication (2FA), you’ll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

10. Microsoft Authenticator also supports cert-based authentication by issuing a certificate on your device.

11. You also have additional account management options for your Microsoft personal, work or school accounts.

Microsoft Authenticator Customer Insights

1. You don't even have to create passwords or pins, the app does it, and the passwords are much stronger than mine.It's a little bit of a hassle if you don't have everything linked already or a second email or cell phone number but I believe that's the point a little extra security without all the hidden technology words for those who need to put an " extra tie on the bag " to secure information, memories & doc's.

2. I like apps that are consistent in performance & function; this one always works well.Compared to some other Auth apps, this one offers some of the best, free account functional features! I think the most annoying part of it is the clunky UI.

3. Backup experience could be improved by prompting to restore from a backup when logging into the app for the first time (as in, if you didn't see the tiny text at the bottom to restore from backup and just logged in normally).

4. While setting it up after uninstall, it kept prompting to confirm a 2 digit code that didn't appear on my phone.

5. It's just as easy to use your password.I love this app! It completely simplifies the forgotten passwords and pins problem.

6. (2) On each device, there is often a different code for the same account; accounts may not appear on all devices.

7. But otherwise, it works for basic Auth needs.(1) It seems to work differently on each device.

8. It goes off constantly with an ongoing notification that is highly annoying and disruptive when trying to use my device for work.

9. Easy to navigate, just follow simple directions and click, connect, link, and done ✔️Needs work.

10. There are other things we track passwords for...When it works, it's great.

11. I have *A LOT* of accounts (as a strong infosec proponent) so trying to find a specific one is a hassle.

Steps to Troubleshoot & Fix Microsoft Authenticator Issues

1. Fix Microsoft Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Microsoft Authenticator: Restarting the app will resolve most errors.
  2. Update the Microsoft Authenticator App. Here is how:
    1. On Android goto PlayStore » Search for "Microsoft Authenticator" » Open Microsoft Authenticator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Microsoft Authenticator » click "UPDATE".
  3. Clear Microsoft Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from Microsoft Authenticator servers.
    1. On Android, goto Settings » Apps » Select "Microsoft Authenticator" » click Storage » click "Clear Cache".
  4. Check Microsoft Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, Microsoft Authenticator might not work.
  5. Uninstall and reinstall Microsoft Authenticator. If nothing else has worked, completely uninstall Microsoft Authenticator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Microsoft Authenticator not working

2. Fix Microsoft Authenticator Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Microsoft Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Microsoft Authenticator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Microsoft Authenticator may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Case # 7044523036

    Deleted my son’s university account from the Authenticator app, but when trying to add it back on, I’m being asked to enter a two digit authentication code into the app. However, we are unable to do so because the account has been deleted from the app.

    — by Erik 3 weeks ago

  • I had to redownload the Authenticator app on a new phone, and when I logged in, the only account is my Microsoft account. When I went to sign in to an account and use the app for two-factor authentication, no account is listed aside from my Microsoft account. I didn’t know how to access different websites that require the code if they’re not showing up and how I can sync it to get the codes! I contacted chat and they provided me with this case number: 7043501065.

    — by Emily Lambert 1 month ago

  • Hi team,
    This is in continuation to the service request chat from Microsoft support team and request id is 7037031740.
    I'm facing an issuing retrieving authenticator for the account karthig@redacted.
    Just to give background, I reset my mobile, where I'm using the authenticator app for logging for work/school account - karthig@redacted. Now I'm unable to login into this account, as it is asking code every time I login, where I couldn't login without entering code in authenticator app. The same account is the admin account too.

    Request you to help in resolving/resetting the authenticator verification code for the account karthig@redacted.

    — by Karthi G 4 months ago

  • I do not receive any notification in my Auth app and I need my Phone number to be change from my NZ number to my new AU number ( +64 0449952240 ), please reference case number#7036452218

    — by Louw Hattingh 4 months ago

  • I need someone to help me please.
    I have logged a ticket awhile ago now on has assist me please

    — by Lyle Kippen 5 months ago

  • good day
    I need help with removing 2FA from my account so i can re-register on my new phone.
    My old phone broke so i no longer have access to 2FA on it to do authentication.
    I need to log into Microsoft learn to renew my certificate, but I cannot reset my password or authenticate with 2 FA as it is not on my new phone.
    Please can you help me as this is urgent and I would like to re-register on my new phone.
    My email account which im having difficulty with is - lylekippen@redacted
    Please, please help me

    — by Lyle Kippen 5 months ago

  • Here is your service request number for our session today.7032738090.

    Help with authenticator

    — by Lyle Kippen 5 months ago

  • When I sign in to Microsoft 365 it gives me a number and asks me to use the Microsoft Authenticator app but it doesn't send the notification to my app meaning I can't prove it is me.

    — by Aldeuris Vargas 6 months ago

  • i am unable to acess the authenticator app, and want to regain the acess. the more information about this is on microsoft chat case no 7030857673

    — by Sangam Dhakal 6 months ago

  • Microsoft Authenticator. I am unable to reset the authenticator for my microsoft online account. The email for this is tony@redacted. Is there any way I can reset this? I cannot make any progress without the authenticator code.

    — by Tony Hanks 6 months ago

  • I created a account for a class that I am in and I have to complete my last assignment and some how I have been locked out of the account. The user name is F.LaneUMGC@redacted and the admin user name is UMGCFLane@redacted. I never put Microsoft Authenticator on but it is on my admin account and I am not receiving any of the codes. I need to have this removed from my account so that I can complete the last assignment. I open a case earlier and the case number is 7029367128. Thanks in advance.

    — by Freddie Lane 7 months ago

  • Dear I was Using my work account "sumama.muhammad@redacted" with Micro Authenticator APp. I lost my phone. Unfortunately , cloud backup option was not open. How to access this account or how to login the account

    — by Sumama SHah 7 months ago

  • Hi,
    I am Bharath Raj Mahadeva Rao, and I use the Office365 Business plan. I recently lost my mobile phone and do not have access to the authenticator app. Since I am the only global administrator, I am reaching out for you to help and sort this issue for us.
    Here is the ticket number I registered with the Microsoft365 business team: 2311130040001884
    Here is the ticket number I registered on the Microsoft live chat that guided me here to register my complaint: 7028515215

    Kindly help me solve this as my business is greatly affected, I would like to get back access to my emails and have the authenticator app reset and working on my new mobile phone. Looking forward to get this issue solved.

    Bharath Raj

    — by Bharath Raj Mahadeva Rao 7 months ago

  • Subject: Login Problem for guju227@redacted Account

    Dear Microsoft Support Team,

    I hope this email finds you well. I am writing to seek assistance with a persistent login issue I've been experiencing with my guju227@redacted account.

    The problem I am encountering is related to the Microsoft Authenticator app. When attempting to log in to my account using my password, I am prompted to either "Approve a request on my Microsoft Authenticator app" or "Use a verification code from the Authenticator app." Regrettably, neither of these options is available to me due to an issue with the Authenticator app.

    The specific issues are as follows:

    1. **No Account in Authenticator App:** My guju227@redacted account does not appear in the Microsoft Authenticator app, making it impossible for me to approve requests or generate verification codes.

    2. **Login Loop in Authenticator App:** When I attempt to add my account to the Authenticator app, I encounter difficulties, and this leads to a continuous loop of login problems.

    This ongoing login problem is causing considerable frustration and inconvenience for me. I kindly request your assistance in resolving this issue as soon as possible. I rely on this account for various professional and personal purposes, and the inability to access it is hampering my productivity.

    Please advise on the steps I should take to resolve this issue, whether it involves correcting the account setup in the Authenticator app, addressing any potential configuration issues, or any other necessary measures to enable me to access my account smoothly.

    Your prompt attention to this matter would be greatly appreciated. I understand that resolving such issues may require specific technical expertise, and I am prepared to provide any additional information or perform any necessary actions to facilitate the resolution process.

    Thank you for your assistance, and I look forward to your prompt response.

    Vivek Vaghela
    CASE ID : 7028106351

    — by Vivek Vaghela 7 months ago

  • I've been experiencing with my guju227@redacted account.

    The problem I am encountering is related to the Microsoft Authenticator app. When attempting to log in to my account using my password, I am prompted to either "Approve a request on my Microsoft Authenticator app" or "Use a verification code from the Authenticator app." Regrettably, neither of these options is available to me due to an issue with the Authenticator app.

    You said:

    The specific issues are as follows:

    No Account in Authenticator App: My guju227@redacted account does not appear in the Microsoft Authenticator app, making it impossible for me to approve requests or generate verification codes.

    Login Loop in Authenticator App: When I attempt to add my account to the Authenticator app, I encounter difficulties, and this leads to a continuous loop of login problems.

    This ongoing login problem is causing considerable frustration and inconvenience for me. I kindly request your assistance in resolving this issue as soon as possible. I rely on this account for various professional and personal purposes, and the inability to access it is hampering my productivity.

    You said:

    Please advise on the steps I should take to resolve this issue, whether it involves correcting the account setup in the Authenticator app, addressing any potential configuration issues, or any other necessary measures to enable me to access my account smoothly.

    — by Vivek Vaghela 7 months ago

  • I subscribed premium service by mistake today and 49.99£ was deducted from my account. Could you please cancel subscription as I don’t need that and refund the money.
    Kind regards,
    Samina Hameed

    — by Samina 8 months ago

  • Hi I used to use the Authenticator app to access my Facebook account, but I recently had issues with my phone and lost the app. When I reinstalled it all data was removed and I have been unable to access my Facebook account since. I have contacted the Meta team and they advised I contact your team to request recovery codes in order to fix the issue I am having with the authenticator app and be able to add the Facebook account to generate codes to log in. Please assist as my business page is linked to my Facebook account and I need urgent access to it.

    — by Basil Biggs 8 months ago

  • I recently purchased a new phone. I transferred my authenticator to my new phone via the "back up" option. Unfortunately, the app on my new phone defaults to a password lock to be accessed. I've never set up a password for my authenticator on my previous phone so I've been locked out of the authenticator completely. I don't know my password.

    — by Laura Suarez 8 months ago

  • 1058295422

    — by immie 8 months ago

  • Hi , Urgent ! I have a college account with Microsoft authenticator and I recently switched phones to a new phone without backing up my Microsoft authenticator app. I no longer get the option to add a number or code to confirm my logins to Moodle , teams etc. I therefore cannot get into my Moodle or teams without the authenticator. I urgently need to get into my Moodle and teams and to get my authenticator working again as i need it for college. I would really appreciate if you could get back to me asap. Thank you. My college email is K00293015@redacted which is what my account is under.

    — by Abbi Guerin 8 months ago

  • Hi Team,

    Kindly help me recover my MS DEV account which got blocked as I lost my phone which had authenticator app. Please help asap.
    Current case ID: 1057927222


    — by Robin Singh 9 months ago

  • Hi. This is regarding the case ID 1057715439.
    I have the authenticator app in my old phone to which I no longer have access to due to some hardware issue. And I've my Twitter account synced to it.I've switched to a new phone. But since Twitter is synced to my old phone, currently I'm locked out of my Twitter account.I need a way to log out of all accounts from the authenticator app on my old phone so that I can access the codes from my new phone.

    — by Aravind 9 months ago

  • I no longer have access to the device that had my Authenticator App and I am unable to sign in to the Authenticator App on a new device.

    — by Ethan 10 months ago

  • Good morning

    I have lost access to my PSN account: Kristin Theyers, Online ID: Blue_wings1976 kristin.theyers@redacted because I had 2SV set up using Microsoft authenticator app.

    My phone was hacked and taken into evidence by the police. I need to have all the accounts associated with that version of the app removed so that I can set them up again on my new phone and new version of the authenticator app.

    Thank you for your help
    Kristin Theyers

    — by Kristin Theyers 10 months ago

  • When I try to add the my university account after that it's showing to type the approval code but but i dont no where to type it's showing where to type the code it's a very issue that i am having right can you please help guys because I need do some work on my university account and it's very urgent today I have talk to a customer support guy but he cannot solve my I don't how to contact you guys

    — by Shaik Zubair 10 months ago

  • 1057008160 issue on my authenticater app

    — by Shaik Zubair 10 months ago

  • When trying to connect the account ‘u2206343@redacted’ I have connected the account on Microsoft Authenticator, however it gives me no codes to allow me to sign into my student portal or anything. Can you assist with this so that it gives me a code to allow me access to what I need for my educational purposes.

    — by James peck 10 months ago

  • No puedo iniciar sesión en mi cuenta educativa, porque me pide el código de acceso generado por authenticator. No se realizó el respaldo respectivo, y ahora no tengo acceso a mi correo de la universidad. El correo y la contraseña están correctos, pero no tengo forma de obtener acceso sin un código del authenticator.

    — by Franklin 10 months ago

  • Buenos días, ¿Como está? Tengo un problema con respeto a mi aplicación authenticator y mi correo educativo, trato de iniciar sesión desde mi teléfono y sirio web, pero me solicitar "Aprobar la solicitud de sesión", sin embargo, no tengo acceso a authenticator para obtener el código. Trato de iniciar sesión en la aplicación, y de igual forma no puedo iniciar sesión porque no tengo el código. El correo y contraseña son correctos, el código que me solicita es lo que no tengo.

    — by Franklin 10 months ago

  • I’ve lost my phone. I have a new one now. I’m trying to login to my personal MYOB account which I set up 2FA on my old phone & it’s asking me to enter the code from authentication app but it’s registered to my old phone. MYOB technical support can’t help me either. I also don’t have the option to get a code via email or text with MYOB. Is there anyway you can reset my authentication app in the background or recover my old accounts to my new phone?

    — by Lisa Kennaway 11 months ago

  • I’ve already submitted a complaint about my Authenticator on another email, and was told it was going to be reset and then confirmed via email, however this has not yet been done. Can you please explain to me what this is and what I should do next?

    — by Alfie 11 months ago

  • I cannot log into my account chillikitten@redacted. Authenticator does not make a sound or give a notification however the numbers are there to choose from when I go in. I choose the correct number, it goes round and round and then times out. It tell me to report the issue.

    — by Duleeka Aranwela 11 months ago

  • I have installed MS Authenticator on my iPhone. It doesn’t work. I keep getting the error of ” Something went wrong. Please report an issue using the "Send feedback" option and try again later. “ When trying to sign in to either of my 2 personal accounts I get that error. I have restarted my iPhone and reinstalled the app but nothing works. I have tried all the things that are stated online but doesn't work. I am relatively tech savvy so the normal troubleshooting I have done. I m not sure if this is a server side issue. It feels like to me. Is there anything I can do to resolve this issue?
    I would like to thank you in advance for your help!

    — by Suraj 11 months ago

  • 1055638061
    Delete/reset account due to lost device

    — by Alfie Atherton 11 months ago

  • i have an account with upanshu@redacted where i have used my phone( i phone 11) for setting up microsoft autheticator it was not working on 19/07/2023 so i uninstalled the app and now i am not able to login to my authenticator each time i try to login it ask for a code that i dont have and using diiferent method to login redirects me to same page(code ) please help me with the same

    — by [email protected] 11 months ago

  • I recently lost my old phone, which had the Microsoft Authenticator app in use. I did not think to make a backup, and can’t seem to recover the passwords. I still have access to the email and everything I used, how would I recover it?

    — by Noah 1 year ago

  • I recently lost my old phone, which had the Microsoft Authenticator app in use. I did not think to make a backup, and can’t seem to recover the passwords. I still have access to the email and everything I used, how would I recover it?

    — by Noah 1 year ago

  • Hello! my name is Roman, and i have a problem with 2FA of my outlook account
    roman_igrulkin@redacted .
    I can't reset my password because SMS to Russian numbers do not reach.

    The account has been locked out after unsuccessful password attempts.
    I can't recover my password because I have 2FA enabled.
    can you reset my 2FA with a phone number and leave 2FA only with an additional email?

    I have already tried all forms of password reset, it doesn't work. I click reset password,
    enter additional mail, receive a code for additional mail and enter the code in the password
    reset form, after that the system asks to confirm the phone number, but SMS does not reach it.

    I have already used forms and contacted support. it all ends up being impossible with active 2FA.
    "We don't have that tool to reset it. You can reach the team for the 2FA through this

    — by Roman 1 year ago

  • Yes i was sent here via microsoft support for help with logging into my account, the authenticator is preventing me from logging into my account since i lost access to the device and phone number on my old phone. now im unable to verify myself when logging into my account

    — by Nelson Mena 1 year ago

  • I need my correct phone number updated, 608-898-9416..
    I need Microsoft authenticator removed.

    — by Shasta 1 year ago

  • I want this removed from my account as I did not add it on.

    — by Shasta 1 year ago

  • I need to find a way to connect on my Microsoft Authenticator app as my phone is broken

    — by Noemie Milcent 1 year ago

  • Hello,

    I got a new phone but didn't back up the authenticator app and now I can't access my facebook account.

    This describes my situation:

    Is there is a way to recover the Facebook 2FA account in my Microsoft Authenticator app?


    — by Ariana Moledina 1 year ago

  • I'm unable to login in to my account by sending a notification to my Authenticator app. I've uninstalled the application and reinstalled it, remove and added the account and changed the password but it didn't resolve the issue.

    — by Vijay Krishna Gogu 1 year ago

  • I reinstalled the Authenticator app today June 10th on my Android and no backups were restored. Please I am locked out from my accounts, can you please revert my Android back up to a date before today? I have an Iphone, but the codes there are different and are okay, I only need to revert my Android backup.

    — by Cristhian 1 year ago

  • I had an old phone with old codes and I got a new phone and now I no loglnger have those codes, could I get those codes back some how

    — by Shane Moorefield 1 year ago

  • My Authenticator is not working for this account. Appdevfactory@redacted

    — by Nilesh 1 year ago

  • Ciao sono Andrea, non riesco a registrare la mia email istituzionale andrea.piccirillo2@redacted, riferita alla università Federico II di Napoli, su Microsoft autenticathor dal momento che quando provo a registrarla mi chiede di inserire il codice di conferma. Ma se non ho registrato il mio account su Microsoft autenticathor come faccio a confermarlo ?

    — by Andrea 1 year ago

  • Hello:
    I have been trying unlock my hotmail accout and it keeps telling me i need to approve it via Authenticator, but i cannot get in and the only other option is my lhone number, but only my old phone number is available. I am unable to log in and change it.
    Bob Briggs

    — by Bob Briggs 1 year ago

  • Hacked

    — by Jorge perez 1 year ago

  • Case Number : 1053847242
    Contact Number : +919842512737

    — by Chitharanjan 1 year ago

  • I’ve just switched to a new phone and all of my authentication codes were deleted and I can’t get them back. I didn’t back up either.

    — by Christopher Chu 1 year ago

  • I am the administrator and sole user for the Office 365 account - rmehl@redacted. Yesterday, I was prompted for the first time to use MFA to access any of my apps on my laptop. I followed the instructions -- downloaded the Authenticator App and registered. When I try to log into any MS app, a screen pops up saying "Approve Sign in Request" and gives me a 2-digit nbr. My iphone does NOT receive a message nor is there a place to put the nbr. When I open the Auth app, it gives me the same request and gives me another 2-digit nbr. As a result, I cannot access any of my Office Apps (from phone or laptop or ipad) - email, contacts, notes, Teams, etc. This is a critical issue that must be resolved. Can we turn off MFA? I never requested it.

    — by Randall Mehl 1 year ago

  • I have changed my mobile phone and can't log into it again because I need the authenticator to log into the authenticator.

    — by Scott Lancour 1 year ago

  • I lost access to my authenticator app for my email cherith.somerville@redacted because my phone broke. I need help getting back into my email account as I cannot remember the password and I dont have access to the authenticator app

    — by Cherith Somerville 1 year ago

  • i lost my autenthocator app along with the codes and am currently stuck and cant login to my microsoft account

    — by tiziano 1 year ago

  • I can't log in to the app on my new phone. It's asking for verification from microsoft authenticator but I can't access the account on my phone, so it's a vicious circle. thanks for your help

    — by Linda Keller 1 year ago

  • I can't log in to the app on my new phone. It's asking for verification from micorsoft authenticator but I can't access the account on my phone, so it's a vicious circle. thanks for your help

    — by Linda Keller 1 year ago

  • cant get the authenticator to work and need to change the phone number associated with

    — by Dee Dee Stumpff 1 year ago

  • I cannot sign in to my Microsoft Account, since I am required to verify my identify with Microsoft Authenticator, and the account is not registered on my phone's Authenticator app. You can read about my problems here

    Keep in mind that I have no problem with my personal account. It is the Business/School account that causes problems.

    — by Magnus MacHale Gunnarsson 1 year ago

  • i'm logged in my outlook account in my pc but i dont have the authenticator app in my cellphone, so i instaled, but i need to use authenticator app to log in, but i can't cause im not logged in, understand?

    — by Caio Vinícius Cordeiro do Amaral 1 year ago

  • Tengo un problema con la app de Authenticador en Android, ya que intento iniciar sesión en discord y bethesda y como active la autenticación por código con su app, los códigos generados por su app no son válidos cuando intento iniciar sesión con ellos.

    — by Ulises Omar Ruiz Zamora 1 year ago

  • I have changed my Mobile , but accidently i forgot to migrate authenticator app to my new phone , new i can not reset password to my email bcz i dont have authenticator app on my new phone, help me to reinstall app on my new phone and add my email

    — by Shailendra Sharma 1 year ago

  • Hello, I am having trouble receving emails via Outlook 365 for MAC on my laptop since this morning, it keeps asking me to use the authenticator app, however this email address is not registered in that App, neither can I receive any verification code. Can you please remove jpereira@redacted from the Authenticator App? I just spoke to Microsoft Technical support and they suggested to write to you. Thank you very much.

    — by Jorge Pereira 1 year ago

  • my authenticator app for my android phone version 7.1.2 was unintalled recently and not able to install the available version. Because of this i am not able to complete the login 2nd verification. So loging my account is not possible. kindly help me regarding this.

    — by sankarkumar 1 year ago

  • Hi there, I previously had an instagram account connected to my authenticator app on my phone. However this has since been deleted and I cannot access my instagram account anymore. The account was setup on the authenticator app on 30/03/2022. I have also chatted to an agent about this and the case number is 1051913074. Please may you be able to setup the 2FA again so I can re-access my account?

    — by Danny Lewis 1 year ago

  • Trying to set up Authenticator so I can verify my MS account. I need to get a code via email to mjb87@redacted. The emails never arrive. Just spent an hour with three different MS support people trying to fix this.

    — by Martin Bollinger 1 year ago

  • hi i just got a new phone and i cant access the old one, so i cant use the authenticator app to log in to my account.

    — by Aldís Ólöf Júlíusdóttir 1 year ago

  • Case # 1051789227 Claims Update. I submitted this claim on Friday 3/31/23 and still have not received an update. I need to access my email on my phone.

    — by ANTHONY BOTTLEY 1 year ago

  • Good day. My phone broke last week and I have since replaced it and I've installed the Authenticator app however non of my accounts I originally had were restored. I am now unable to sign into any of my accounts which I use for both personal and business.
    Could someone please assist in recovering the accounts as I am becoming desperate to regain access again.

    Kind regards

    — by Zaheer Adhikari 1 year ago

  • Need help with being able to sign into email on phone but authenticator app is not working. It could be because I lost my phone and had to get a new one. I can't chat with support myself since I can't sign into outlook. I know my password but I have two factor on and the only way is through the authenticator app to verify.
    Case # 1051789227 email did the case through is procopovich.k@redacted my assistant since I can't login.

    — by ANTHONY BOTTLEY 1 year ago

  • Hello,

    My authenticator app is not functioning properly on my new phone. It will send me the initial number shown but I can't type the second number that I'm given to sign in to the app. The app is up to date.

    Thank you,

    — by Matthew 1 year ago

  • I have lost my phone and when ever I try to login in to my new phone email is asking me to get the code from the authentication app which is connected to my old phone can you help me remove this so I can login please thank you

    — by Mahmoud Ahmed 1 year ago

  • Hi, I've spent an hour chatting with raffy, he has tried to help me access my onmicrosoft account. I try to log in, the MS authenticator gives me an 8 digit code the pop up on the screen has room for 6 digits ... How can I access my account?

    — by Jacqui James 1 year ago

  • Hello I've had to redownload the authentication app and now I can't get it to work as it ask me to sign in with my mircrosoft account but then asks me to enter the code into the authentication app which I cant do as its asking me to sign in . Its a catch 22 situation.

    — by Amy Elliott 1 year ago

  • Got a new phone because the old one turned off and wouldn't turn back on. I was able to login to the authenticator app but the portion with the codes for the login didn't transfer only the user names and passwords connected to the authenticator app. Now I can't login to multiple accounts because the authenticator app is the only option.

    — by Tammeral Hills 1 year ago

  • I switched phones without the knowledge of how this literal shit works. Now the new phone is having issues, and i'm pretty much logged out of every microsoft service because whatever i try to do, it asks me to authenticate, which then is not possible, and then it asks me to set up authenticator, which in turn need to be fucking authenticated with the app that is not yet set up!!! I mean, really, what kind of illiterate asshole has set this up to run around in circles like this......
    The account in question is either info@redacted or benjamin.hakala1@redacted

    — by Benjamin Hakala 1 year ago

  • I can't use my email on anything, I have forgotten the password and to reset it I need the authenticator app, but I have lost all data on the authenticator app due to a new phone nd no way of recovering old data. I cannot reset my password without the cod from the app, but I can't sign into the app without the password. id like to completely disconnect the app from everything its been connected to if possible.

    — by sierra newman 1 year ago

  • I uninstalled the Microsoft authenticator app. logged in and tried to get back my previous backup. It showed replace backup I thought it would replace the present backup with the old one. But it did the opposite. My previous backup is replaced with the empty one now. I have almost 15+ accounts in the authenticator app. Now I cannot access any of those accounts and I cannot find any of the previous backups as well. please help me with this. I want my previous backup back.

    — by Aden Bilal 1 year ago

  • I am trying to use the authenticator app to get a code to reset a password for my Microsoft 365 account but I am no longer able to log into my authenticator app

    — by Andrew Weir 1 year ago

  • Hi,

    This is not a technical issue, but the microsoft support linked me here and told me to send my issue here. This doesn't really seem like the right place to send it but it is what I've been told to do.

    I've recently received unrequested authorization approval requests on my authenticator. Looking at the account login attempt history of my account it appears someone has been trying to login with frequent requests. I understand this is not too unusual however there were two cases where they got to the stage of making a request to my authenticator which did concern my greatly regarding my account security. Inbetween the two requests I changed my password to a new one and then the second request came in. Is it possible they got to the request stage without having my password or does the request mean they got my password for sure?

    Essentially I am trying to figure out if they got my password and whether or not I need to be concerned about all my accounts, or if they just used a forgotten password field and prompted the authenticator request. The session type was unsuccessful sign-in, request denied in app.


    Michael Daw

    — by Michael Daw 1 year ago

  • I got an new Iphone for about a month ago. Egen I tried to login to Instagram from my new phone I was asked to verify my account with a sic numer digit vide från my Authenticator app. I never used it for Instagram, what i can recall, and it does not dem to be any connection between my Microsoft Authenticator and Instagram. Microsoft Authenticator is the only autenticator I have installed and used in my phone as far as i know.
    My Microsoft account and my Instagram is connected to my email adress: jennie.karlberg@redacted.
    I administer several account on Instagram and for 2 of them i get access without two step verification. But for my private account and one of my company accounts it is not possible to login wich is a disaster.
    I starten my Instagram for iver 15 testa ago and unfortunately I have not saved my spare codes. I have today vad a lång chat with the Microsoft support with ticketnumber 1050764704. They asked me to contact you. Can you please help me???

    — by Jennie Karlberg 1 year ago

  • I cannot access my number on the authenticator app. Microsft support case number: 1050707835.

    I sent this with the wrong email last time.

    — by Kazimah S Ahmad 1 year ago

  • I'm having trouble receiving the numbers from my authenticator app. I have a case number from the Microsoft Support: 1050707835

    — by Kazimah Ahmad 1 year ago

  • adsfdfdsf

    — by Beatrice 1 year ago

  • i have purchased a new phone and previously used the authenticator app for the 30 sec one time passwords and now with the new phone my key is gone and have no way to get into my account now is there anyway i can get it reset or enabled for a short time to change it if i verify ID or something? trying to get into coinbase so i need that 2 step authentication to do anything

    — by caleb janhonen-thomas 1 year ago

  • 1. I had an older device that I was using until first week of Feb 2023 where I had first installed Microsoft Authenticator
    2. This phone got damaged recently and I had to switch to a new device
    3. I installed the app on the new device (Redmi Note 12)
    However, when I try to use Microsoft Authenticator to access documents shared by customers with Microsoft sign in + 2FA I don't get notifications on the new phone - I think this is going to the old device which I'm unable to access since it's damaged.
    4. I'm using a personal account
    5. I have tried accessing but get this error: Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '0000000c-0000-0000-c000-000000000000' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

    — by Arun 1 year ago

  • Im locked out of my mircosoft account because of all the security options i have placed it keeps asking me for only one my yahoo auth verification that i have thought i removed off the profile. I have a 30 day request in to change the recovery information it told me i would be able to log in freely and use my account but im still getting locked behind this stupid yahoo auth i have no access to.

    — by Sara Evans 1 year ago

  • Here's my issue. I recently received a new phone but my phone number is still the same, 404 632 9082. When I got my new device it signed out of everything and I had to sign back in. Unfortunately my Microsoft Authenticator app still my old phone number 470 851 8346 as the main number and I forgot to change it. Well now I can't get into my primary email account which is ValkyrieLife22@redacted because it keeps trying to give me code for the old phone number and on my Microsoft Authenticator app. So I'm using my other email HarveyCraig28@redacted for now to be able to get help from you guys. Please any help would be much appreciated
    February 26, 2023, 10:07 amCraig
    I'm currently locked out of my primary email account which is ValkyrieLife22@redacted. My phone number is 404 632 9082 and I can't use the Microsoft Authenticator app because it keeps trying to text a code to my old phone number which was 470 851 8346

    — by Craig Harvey Jr 1 year ago

  • Hi. I used Microsoft Authenticator on my old phone whose screen is broken and it is not letting me change it to my new phone.

    — by Kim 1 year ago

  • I returned to work yesterday after leave and my Microsoft Authenticator App (6.7.5 on iPhone XS, iOS 16.3) has stopped functioning. I receive push notifications to authorize activity but if I click Approve or try to open the App I see the splash screen but this then goes blank and returns me to the home screen.

    I have several client MFA accounts hosted within the app so if I will lose all of these associations if I uninstall and reinstall then uninstalling is not an option for me.

    — by Ben Salmon 1 year ago

  • Hello !
    I would like you guys to remove the Microsoft Authentification App thats on my outlook account ( marieprue98@redacted ) because i got a new phone and i do not have acces to the Microsoft Auth App anymore.

    — by Marie Prudente 1 year ago

  • Cannot log into anything on my university account because the microsoft authenticator app isnt working on my new phone

    — by Leo Folkard 1 year ago

  • My phone restarted nearly all my apps, Authenticator being one of them. I have no access to my keys now. I'd like to restore it if possible.

    — by Andrej Riecký 1 year ago

  • Authenticator app is signed in with dart@redacted. Recovery email is kdellicolli@redacted. When embarking on recovery process for authenticator app, we are asked to chose icloud email to receive code to recovery account. Codes never arrive to our icloud account (inbox/junk)

    — by Kevin Delli Colli 1 year ago

  • cannot access student email on either laptop or phone. Both keeps sending me to the authenticator app which does not provide me with a code to enter

    — by Tabitha Hall 1 year ago

  • Is there any way to regain control of my authenticator app if my old phone is down?

    — by Dan Andrei Niculae 1 year ago

  • My Iphone got stolen, now i dont have access to my outlook school mail because the authenticator app is not verrified anymore

    — by gina westerlaan 1 year ago

  • I have a new phone and I installed the app again but I lost all the ID’s for instagram and snapchat now I cant login to instagram is there a way to recover that

    — by Marijn 1 year ago

  • Buenas,
    Soy Marina Ibáñez Cañada (es el segundo mensaje que envio pq me faltaba info) teng varias cuentas que requieren de la app para acceder, personal : xwiiki29@redacted (q estoy registrada asi en Microsof), marina.ibanez@redacted (importantisima y solo puedo acceder desde la app).
    Y todo es porque tengo un movil nuevo, sigue apareciendo solo el Xiaomi y no recibo las notificaciones con el nuevo (Apple) teniendo el mismo número (+34 665280004) no pued acceder a ese movil. Por lo que no tengo correo electrónico de la universidad y es muy urgente que obtenga acceso rapido a el.
    He leido que no es la primera vez que ocurre...

    — by Marina Ibáñez Cañada 1 year ago