Contact Secure Folder Customer Service

Why should I report an Issue with Secure Folder?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Lock your Secure Folder with an additional PIN, pattern, password, or biometric lock, so that only you can access your private pictures, apps, and data.

2. Apps and data moved to Secure Folder are sandboxed separately on the device and gain an additional layer of security and privacy.

3. This allows you to have two profiles on a device so you can manage your data more effectively. ※ Secure Folder will operate only on official software released by Samsung Electronics.

4. Features or UX may vary depending on the device, OS version, etc. ※ Secure Folder is a service, based on Samsung account, that provides an independent, isolated environment within your mobile device.

5. Applications and data moved or added to Secure Folder (e. g. photos, audio files, movie files, and documents), will not be accessible from outside Secure Folder, whether by USB or Wi-Fi Direct.

6. It's easy to move apps and data by tapping "Move to Secure Folder" or by importing them via "Add files" from inside Secure Folder.

7. Secure Folder leverages the defence-grade Samsung Knox security platform to create a private, encrypted space on your Samsung Galaxy phone.

8. If your mobile device detects any rooting or custom ROMs, Secure Folder will automatically lock-up in order to prevent unauthorised access, in which case you will no longer be able to access or use the contents within Secure Folder.

9. Therefore, please make sure you back up any important applications or data elsewhere, such as on your personal computer, before moving them to Secure Folder.

10. Add or copy your apps and data into Secure Folder.

11. You can use Secure Folder to store your private contacts, photos, and more in a separate account.

1. It's been 4 years now since I've been using my tablet and every time I've tried to set up a secure folder, it keeps saying affortantly secure folder has stopped and I'm unable to use it.

2. For example, I wish there was an option for it to not show notifications at all unless the secure folder was on, and whenever I turned it off the notifications would be removed from the screen and be shown as soon as a turn the folder back on.

3. And it's not the tablet, because my phone is 2 years older and the secure folder works fine.

4. This just happened as yesterday it was working fineMy secure folder is for all the stuff I don't want anyone else to see and it does great with that.

5. Additionally, I want to have all the stuff in my secure folder to be saved on my DD card to free up internal storage but there is only one way to do that...one by one removal and replacing.

6. The password information in the secure file settings on my Samsung device is not working in the app itself.

7. However, if I want to send a pic or vid to my bf, I have to remove it from secure folder, send it, then put it back...that slow, tedious process SUCKS.

8. With the latest update on the Galaxy Note 9 running Oreo 8.1, secure folder doesn't work at all.

9. I plan to now tell them it's garbage.It was working fine, but not as great of an experience as the old knox secure launcher within the phone.

10. I have used the same password since I set up the secure folder.

11. Now, the app says to log into my Samsung account to reset my password, but when I click the sign in button, it goes to a loading screen and will not do anything else.

1. Fix Secure Folder Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Secure Folder: Restarting the app will resolve most errors.
2. Update the Secure Folder App. Here is how:
   1. On Android goto PlayStore » Search for "Secure Folder" » Open Secure Folder » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Secure Folder » click "UPDATE".
3. Clear Secure Folder app cache: Clearing cached data will force your app to retrieve the latest data directly from Secure Folder servers.
   1. On Android, goto Settings » Apps » Select "Secure Folder" » click Storage » click "Clear Cache".
4. Check Secure Folder app permissions. If any of these permissions required to use your device's features are disenabled, Secure Folder might not work.
5. Uninstall and reinstall Secure Folder. If nothing else has worked, completely uninstall Secure Folder then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Secure Folder not working

2. Fix Secure Folder Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Secure Folder be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Secure Folder not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Secure Folder may not be able to connect to the Internet when running in the background.