Contact Zoom Workplace Customer Service

Why should I report an Issue with Zoom Workplace?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of zoom.us to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. But then I logged on to my laptop, and zoom on both devices- froze!!! Zoom blacked out my cellular screen and disabled the functions of my phone, was not able to switch between play store (for update) and the app itself.

2. My phone froze when I exited out of the app and had the call playing in a small screen on the side of my screen so I could interact with links sent in my meeting, and then the entire phone got messed up for about ten minutes.So initially I thought it was the device that I was on, Google pixel 7.

3. The screen froze while zoom audio was playing, wouldn't turn off, wouldn't respond at all.

4. I cannot switch screens between apps, manage my video, mute or unmute my phone, or even leave during a call.

5. Phone is Google Pixel 6 Pro, Android 13Won't connect audio to Bluetooth.

6. Currently, Zoom can cast video but not audio.

7. Only plays audio through phone speaker or phone ear pieceThis app needs a lot of work.

8. When I requested a refund, Zoom refused to provide it and has made zero efforts to fix problems made with the update.

9. It was absolutely wonderful! But, since this latest update, the sound is too low (though the songs come in loud & clear), there are breaks (or skips) in the video, & it kicks us off entirely.

10. On my husband"s Samsung A52, no audio unless force stopping and clearing cache after the latest update.

11. Example: I know there is a way to have a recurring list of invitees (maintained externally?) but I don't know how to do this.This app locks my phone during every call.

1. Fix Zoom Workplace Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zoom Workplace: Restarting the app will resolve most errors.
2. Update the Zoom Workplace App. Here is how:
   1. On Android goto PlayStore » Search for "Zoom Workplace" » Open Zoom Workplace » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zoom Workplace » click "UPDATE".
3. Clear Zoom Workplace app cache: Clearing cached data will force your app to retrieve the latest data directly from Zoom Workplace servers.
   1. On Android, goto Settings » Apps » Select "Zoom Workplace" » click Storage » click "Clear Cache".
4. Check Zoom Workplace app permissions. If any of these permissions required to use your device's features are disenabled, Zoom Workplace might not work.
5. Uninstall and reinstall Zoom Workplace. If nothing else has worked, completely uninstall Zoom Workplace then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zoom Workplace not working

2. Fix Zoom Workplace Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zoom Workplace be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zoom Workplace not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zoom Workplace may not be able to connect to the Internet when running in the background.