Published by PayPal Mobile on Nov 14, 2024

Report an issue with PayPal Business.
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Why should I report an Issue with PayPal Business?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PayPal Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About PayPal Business

1. With PayPal Business app, you can access business contacts, issue refunds, and make transfers directly from your mobile device.

2. PayPal Business app is the fast and easy way to access your account on-the-go.

3. Check your balance and track monthly, quarterly, and yearly sales for your business instantly.

4. Send reminders automatically and schedule repeat invoices for customers who make recurring payments.

5. Manage payments at your convenience, so you can focus on running your business.

6. Create, send, and track invoices that customers can pay immediately online.

7. Sell products on social media by creating a shareable Sell on Social listing directly in the app.

8. Use detailed insights to help with future money management decisions.

9. Move money seamlessly to your linked bank account.

10. Give customers who pay in-person a secure, touch-free way to pay you using their PayPal app and QR code.

PayPal Business Customer Insights

1. Setting up my business account was hassle free, within minutes, I am able to send professional invoices to my customers.

2. 😡 What is the point of holding my account AFTER an issue has been resolved? Anyone can claim they didn't receive something, and anyone can request a refund.

3. It's ridiculous to have the app open with the invoice ready and you need to login to PayPal's website to do these things.

4. I have to completely restart my phone, sometimes more than once! Also, sometimes it takes a while for paypal to actually send the invoices.

5. With the newest version the app constantly crashes when trying to save photos and I lose all of my work on the invoice.

6. Even though the templates need to be fixed with the saving process, it would be much more convenient to have the templates on the app in order to do different invoice or estimates on the go.

7. There's lots of issues but the biggest issue is that when you go to save the invoices half the time the app locks up and you lose everything.

8. Even AFTER the issue was resolved, paypal put a hold on my account.

9. So disappointed!it was great; i was able to send invoices on the go.

10. The second is that text input is horrendous - the cursor often returns to the top using swipe input on gboard, and now I cannot use any special characters or return to a new line.

11. Link doesn't work to send a message.

Steps to Troubleshoot & Fix PayPal Business Issues

1. Fix PayPal Business Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PayPal Business: Restarting the app will resolve most errors.
  2. Update the PayPal Business App. Here is how:
    1. On Android goto PlayStore » Search for "PayPal Business" » Open PayPal Business » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PayPal Business » click "UPDATE".
  3. Clear PayPal Business app cache: Clearing cached data will force your app to retrieve the latest data directly from PayPal Business servers.
    1. On Android, goto Settings » Apps » Select "PayPal Business" » click Storage » click "Clear Cache".
  4. Check PayPal Business app permissions. If any of these permissions required to use your device's features are disenabled, PayPal Business might not work.
  5. Uninstall and reinstall PayPal Business. If nothing else has worked, completely uninstall PayPal Business then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PayPal Business not working


2. Fix PayPal Business Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PayPal Business be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PayPal Business not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PayPal Business may not be able to connect to the Internet when running in the background.

Reported Issues

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