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Why should I report an Issue with UKG Dimensions?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Kronos Incorporated to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About UKG Dimensions
1. Whether you’re looking to punch in, check schedules, swap shifts, or take time off, the UKG Dimensions mobile app is built for you. Are you a manager?
2. The UKG Dimensions™ mobile app is built to help you connect to work right from your phone, wherever you are, night or day.
3. Gain real-time UKG Dimensions access right from your mobile phone and get connected today.
4. Its powerful capabilities allow you to effortlessly bring your best to work and enjoy life bringing the balance you need.
5. Quickly and securely access your employee information in just a few taps.
6. Take care of exceptions as they happen with real-time alerts and notifications.
7. Quickly flex schedules to accommodate employee requests.
8. With a glance, gain insight into team productivity and inspire their best.
9. Need help getting started?
10. Manage on the fly — stay productive while also being there for your people.
11. Check out our simple guide for employees and managers!
UKG Dimensions Customer Insights
1. Update the features and functions for a better user experience.When we get called in early to work our shift, some of us have the option to enter our time while others like myself have that option grayed out.
2. My supervisor told me it's not showing up on their system I can see the schedule and everything else and clock-in okay, but the only issue I'm having when you entering time off it's not showing up on their and but it does say it was submitted.
3. It's so broken you can't get up to date information, have your account recognized, navigate properly, close the app, start up the app, stay signed in, navigate without crashing (but not without loading for a good 90seconds) or even successfully preform any function more complex than displaying a loading screen.
4. I absolutely hate this app and I've had to contact management to get occurences off my time card because I can't clock in or on time.Infuriating to use because there's no way to stay logged in.
5. I'm having some issues when I'm entering time off or vacation on this app from my company's page.
6. We have to write down our times on a piece of paper then our manager manually enters our time into the system.
7. This is the first time I'm having this problem.
8. The first time always fails and the second time always succeeds.
9. It doesn't keep you logged in , you'll be kicked out if your screen goes to sleep for even half a second, or if you switch apps for a second.
10. There's so many things wrong with it, all the time and it just keeps getting worse.
11. No biometric function to save time.
Steps to Troubleshoot & Fix UKG Dimensions Issues
1. Fix UKG Dimensions Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart UKG Dimensions: Restarting the app will resolve most errors.
- Update the UKG Dimensions App. Here is how:
- On Android goto PlayStore » Search for "UKG Dimensions" » Open UKG Dimensions » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for UKG Dimensions » click "UPDATE".
- Clear UKG Dimensions app cache: Clearing cached data will force your app to retrieve the latest data directly from UKG Dimensions servers.
- On Android, goto Settings » Apps » Select "UKG Dimensions" » click Storage » click "Clear Cache".
- Check UKG Dimensions app permissions. If any of these permissions required to use your device's features are disenabled, UKG Dimensions might not work.
- Uninstall and reinstall UKG Dimensions. If nothing else has worked, completely uninstall UKG Dimensions then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing UKG Dimensions not working
2. Fix UKG Dimensions Server issues & Internet Connection
- Check network connection: An unstable Internet will make UKG Dimensions be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to UKG Dimensions not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, UKG Dimensions may not be able to connect to the Internet when running in the background.
Reported Issues
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Here at Metropolitan Community College we are using Okta for SSO. We have a user that is only having trouble with signing in to UKG. The user is getting an error, "Authentication Failed. Switch to the log-in page that is assigned to you." Please advise what we can do to resolve this.
— by Jared 10 months ago -
Hello, I am trying to get into my Dimensions account but every time i try to get in it says that my password is incorrect, so i tried about 5 times to reset it but now its all messed up, can you help me please.
— by Rushia Neels 1 year ago -
I can not log-in message says “Authentication Failed. Switch to the log-in page that is assigned to you.”
— by Jesse Stump 1 year ago -
Have issues logging in to my account keep receiving this message “ Authentication Failed. Switch to the log-in page that is assigned to you” I have no idea what this means or what to do I’ve even changed my password still get the same message on both the website and app
— by Christian caban 1 year ago -
Can’t log in or reset password
— by Donnie Wishom 1 year ago -
I'm using this App with the company Weis Markets. The app is not working and their helpdesk tells me it's nothing on their end. The app will let me enter my jobs server and login, but then it just displays a white screen. I've tried letting it load, uninstalling, restarting my phone, and I tried it on a different phone. My account with my company it mditty@redacted. How can I get the app to actually display the content.
— by Morgan Ditty 1 year ago -
I changed my password because I forgot it then when I tried to log in it wanted old password to continue. I didnt know it so I am locked out and cant schedule time off or see my hours
— by Heather L Summers 1 year ago -
Login is not working, I have tried restarting my phone and uninstalling the app, same problem, i get booted back to the login screen repeatedly.
— by Kyle Thibideau 2 years ago -
My account is not working I am using the same password that I used to use it but now it says wrong password
— by Rizwana 2 years ago -
Cannot clockin or fix miss punch
Error unauthorized hasn't been approved yet— by Timiera Clark 2 years ago -
I forgot my password to my UKG dimension account and have clicked forgotten password to reset it but no matter how many times I reset my password it keeps coming up with authentication failed. How do I fix this ?
— by Chloe 2 years ago -
Hi there,
I’m having the issue to log in UKG dimensions with my employee ID. It says authentication failed even I reset the password for couple times. Could you help me to resolve it?— by Yufei Lin 2 years ago -
UKG Meijer unable to log in. Deleted app. and reinstalled it. Thank you
— by Tina Roseberry 2 years ago -
Hello, I recently switch from Android to IOS. The process is going well until I tried to use the UKG dimensions app. I can log in perfectly on my Android but when I try on my new phone (IOS) it says there is an Authentication error. Please let me know how I can fix this as I have typed the passwords side by side and it always works on my Android but not the IOS iPhone. I need this for work.
— by Naomi Tolliver 2 years ago -
I go to log in and it says it's loading but all I get is a white screen. Can you please help me
— by Bruce J Gorlewski 2 years ago -
I forgot my password to my UKG dimension account and have clicked forgotten password to reset it but no matter how many times I reset my password it keeps coming up with authentication failed. How do I fix this ?
— by Ashliya Castro 2 years ago -
I received an email that I was locked out of account even though I have been entering the right information.
— by Penny Inthavongsa 2 years ago -
I am unable to login to the app it keeps saying sign in failed I have tried resting my password several times and never get anything back
— by Peggy Davis 2 years ago -
I need reset my password
— by Mariusz Siemiatkowski 3 years ago -
I use the app for my schedule and to punch in and out and I am not the only one but when you sign in it shows blue on the top and the rest is a white screen? It has been like this for a few days ??
— by Ronda lusty 3 years ago -
When I try to log in it says I might have reached the app during scheduled maintenance and won't let me connect.
— by Judy Justics 3 years ago -
Access right violation : edit data after approval not allowed for an employee
— by Jessica Newton-Howes 3 years ago -
Whenever I try to login it says, Authentication failed.
— by Malissa 3 years ago -
I am trying to sign in to my microsoft for UKG dimensions. Plus, I don't have a four-number code. I need to log in to my schedule and set on Wednesday, July 7 that I can't work because I have a huge test that depends on my future career. Can you help me get in? I work at Food Lion
— by Tazia 3 years ago -
I have trouble logging into Dimension. After entering my username and password it takes me to white screen Loading... page, it doesn't takes me pass this point.
— by rojina 3 years ago -
Hi, I've got the UKG Diemnsions app for work and i'm having trouble logging in as i've had to change my password and it keeps saying "authentication invalid" before this it was working and now it won't let me login.
— by Britney 3 years ago -
Says I need to reset my password because it has expired and that I will receive an email. I have not received any emails and have tried many times
— by Sabra szavuly 3 years ago -
I can’t log in and my work gave me the paperwork. No matter what I do it’s not working. It’s not even sending anything to my email. I’m highly confused and I don’t even know if I work this morning.
— by Alexandria Olvera 3 years ago -
it’s showing my paychecks and info on that not my schedule and etc looks different then others
— by kylie 3 years ago -
This is to inform you when I put my work
password on the App it keeps loading & nothing happens. On my days off I do not have acces to work computer. Already spoke to BUPA IT & no problem with my work to access PC with my password. It is very frustrating as I can’t apply leave or check my roster. Please help.— by Jolly Hudgell 3 years ago -
Whenever I click on the app it loads to a white blank screen. This has never been a problem for me in the past.
— by Matthew 3 years ago -
Hi I can not sign into my account as I can not remember my password I can not reset password as I can not remember the old passseord
— by Ann 3 years ago -
Hi, I’ve already sent my issue but it’s asking me again what the issue is, my app will not work, I’ve tried several times with several different passwords and keeps say authentication required.
— by Karissa Olive 3 years ago -
Trying to login in and it goes back to the login screen I’d number and password login screen
— by Mackenzie Prindiville 3 years ago -
I can not log into the app
— by Vanessa 3 years ago -
I'm not able to get into my ukg app because I've forgotten my username. I usually use my fingerprint to get into it, but that has quit working. I need to get in there to see my w-2.
— by Jax Schermerhorn 3 years ago -
Can you update my app with my new mobile number...I have updated Microsoft with new number but your app is not recognising the new mobile number...07368946442
— by Adrian Divers 3 years ago -
I need help with my password
— by Jessica Knox 3 years ago -
I tried to reset the password for it and then i pyt in the username and password and it went to this thing were it said old password and new password and the confirm new password . I dont remeber having an old password so then I just put in whatever and i pit the new passord that i created. Then it said that the old.password was wrong. I do not remember making an old password because this is my first time logging into it . i just want to see my schedule .
— by Diana Centeno 4 years ago -
Can not display team schedule on my app on my phone, kept getting error messages. Please help me to fix, thanks very much
— by Yin Liang 4 years ago -
I need help resetting my password because the app says my password expired. When i try resetting it i get error message saying unabke to reset password snapshot token expired. Please help me because this is only way to get my work schedule!
— by Kevin Hynes 4 years ago -
I can't log into the app on my phone and I need it for work. Please send me a password reset link with instructions.
— by sabina 4 years ago -
Hi! I keep getting an error message that says my account is locked whenever I try and click on anything under the 'My Information' tab on the menu. It is quite frustrating as I need to check my payslip. Thanks!
— by Jade Shorter 4 years ago
