Contact Night Owl Protect Customer Service

Why should I report an Issue with Night Owl Protect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Night Owl Security Products LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When connected to a 3G or 4G LTE network, the live video feed from your Camera will be considered streaming data by your phone service provider.

2. At Night Owl, all our products are proudly designed and engineered in the United States by skilled personnel so we can make your privacy and security our top priority.

3. We have multiple products with different features that use the Night Owl Protect mobile application.

4. Night Owl Security Products is a leading innovator in the security technology industry and is one of the only U. S. -based, U. S. -owned security companies.

5. Unlike other brands, Night Owl products do not contain any essential components from specific banned China-based companies.

6. Additionally, Night Owl is in compliance with the U. S. government’s stance on protecting our nation per Section 889 of the National Defense Authorization Act (NDAA).

7. We are proudly compliant with the new FCC Covered List and strongly believe in the importance of protecting Human Rights and the national security of the U. S. A.

8. It will contribute to any data or download limit your phone data plan may have.

9. WARNING: This application uses data to connect your Cameras to your Smart Device.

10. Night Owl Protect lets you view all your devices in one easy-to-use mobile app.

11. If you exceed your data plan limit, this may result in additional usage charges.

1. Very close to ripping this system out and going back to Samsung! Please get and do better somehow, Night Owl! We paid way too much for this system to have it be so unreliable! ;(Too many notifications!!!! I get notified for every rain drop or bug that passes by.

2. The mobile app seems to work okay but like every other review the two way talk does not work and other issues.

3. Thank u.The apps well to view live video from your phone, but whatever format they convert the videos into when they are downloaded is unsupported on my phones.

4. My new phone is a Google Pixel 7 which has the ability to view 4K video and it still doesn't work.

5. I've had this system for 2 days now and not impressed.The only reason I didn't give it a 5star is because of the face recognition notifications.

6. I literally have to go into playback to access 2 way audio to speak through the system when it should have the option right on the live feed.

7. It worked fine at first, but as soon as I installed an sd card, I stopped getting notifications or movement, human images, etc.

8. If I open the app now, my doorbell will ring continuously until i stop the app (which sucks when I check it at night and my baby is sleeping....). I can't view the library without it shutting down.

9. Other than that, the pictures are very clear, I don't have any problems ever checking it when we are away, the spotlights work great.

10. My calls to tech support have left me more frustrated! From the previous reviews, the connection issues are a known problem and has been for a while.

11. And if you try to go back to review footage, playback doesn't work.

1. Fix Night Owl Protect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Night Owl Protect: Restarting the app will resolve most errors.
2. Update the Night Owl Protect App. Here is how:
   1. On Android goto PlayStore » Search for "Night Owl Protect" » Open Night Owl Protect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Night Owl Protect » click "UPDATE".
3. Clear Night Owl Protect app cache: Clearing cached data will force your app to retrieve the latest data directly from Night Owl Protect servers.
   1. On Android, goto Settings » Apps » Select "Night Owl Protect" » click Storage » click "Clear Cache".
4. Check Night Owl Protect app permissions. If any of these permissions required to use your device's features are disenabled, Night Owl Protect might not work.
5. Uninstall and reinstall Night Owl Protect. If nothing else has worked, completely uninstall Night Owl Protect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Night Owl Protect not working

2. Fix Night Owl Protect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Night Owl Protect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Night Owl Protect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Night Owl Protect may not be able to connect to the Internet when running in the background.