Contact FPL Customer Service

Why should I report an Issue with FPL?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NextEra Energy, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. App needs access to more energy data - like on the website... Want to be able to compare usage week to week - in daily mode... not just current week (want to be able to go back in daily mode, a "week page" at a time.

2. It's not just the app, I guess it's fpl itself since some of the information I want to view is never or barely ever available, like my energy usage... sometimes it works, sometimes it doesn't and not just here on the app but directly on their website, whether I go in on the phone or my pcThe app is easy to navigate and extremely fast.

3. It also takes longer to update the latest usage info (yesterday's usage already comes up in the website but not in the app, for instance).Horrible. It's insane you can't make automatic payments on your credit card.

4. It does not, however, display the daily breakdown of previous months but the last couple of days (no info can be seen before that) and only the average monthly usage of the last 3 months is shown.

5. Nice new feature might be a setable alarm - when daily use is above or below a certain range, that could really assist in spotting inoperative A/C units, etc.Does the needed basics to follow ojectives consumption, outages and notifications! Was partially useful during the hurricane where it provided updates on what caused the outage and when it was resolved (you have to do manually though).

6. I get a very easy and intuitive bill projection based on my average daily usage,I get to see my bill breakdown,usage by day, month and even hour.

7. If I do need to see my monthly or previous months usage then I go to the website.

8. Also, be able to look at daily hourly usage - again, like on website.

9. The correlation between temperature and energy usage is the cherry on the top.

10. I don't want the app to show full screen, but it pushes to it and overwrites my phone's permissions and settings as to portrat choice.

11. If developers stop pushing my phone's setting to change without my consent, I'd definitely rate it 5 stars.NEEDS FURTHER DEVELOPMENT.

1. Fix FPL Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FPL: Restarting the app will resolve most errors.
2. Update the FPL App. Here is how:
   1. On Android goto PlayStore » Search for "FPL" » Open FPL » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FPL » click "UPDATE".
3. Clear FPL app cache: Clearing cached data will force your app to retrieve the latest data directly from FPL servers.
   1. On Android, goto Settings » Apps » Select "FPL" » click Storage » click "Clear Cache".
4. Check FPL app permissions. If any of these permissions required to use your device's features are disenabled, FPL might not work.
5. Uninstall and reinstall FPL. If nothing else has worked, completely uninstall FPL then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FPL not working

2. Fix FPL Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FPL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FPL not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FPL may not be able to connect to the Internet when running in the background.