Published by Audio and Video Player

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Why should I report an Issue with Document Viewer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Audio and Video Player to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Document Viewer Customer Insights

1. Very useful app ! I hope that the ads get thinner though ! Because sometimes they cover the content , especially those ads with moving pictures they are extremely distracting , also the app kinda changes the page if I rotate the screen hopefully you can manage it so that it doesn't change and keeps the same page , other than that I mostly enjoy using it !Where you search in the web safatyQuickly read word, excel, slide, PDF, and text on your mobile Looking for document viewer for your files, it is now easy to view files using our versatile document viewer.

2. There is no option of directly jumping to the required page number.Excellent app I could load all my Documents which I wasn't able to download, but it has lots of ads,which disturbs me very much especially the ads which pop up at any time when reading any document.

3. Document Viewer is an office application that allows you to read and view documents easily on mobile devices.

4. Don't download this it's a total scam and total con beware!Hands up... It gave more than I needed... I just need an app that can read (.docx) files other than Word.

5. And yes please remove the pop up ads but it is a very useful app.Great app for viewing PowerPoint presentations, and other documents as well! Great viewing app for my phone, and the ads aren't annoying at all.

6. We are supported to read all file documents types like Word, Excel, PowerPoint, Text, PDF easy to use.There is no search option.

7. will keep up the good work.Absolute rubbish cuts off your document as it likes simply "truncates" your document where it likes and doesn't allow you to view or have access to the rest.

8. Even if u open the app from recent apps section, the document in the app will show the first page and not the last viewee page.

9. But, it also gave me the ability to be able to open other files like powerpoints which I really to need to open on the go.

10. But this one loads fast .Pdf viewer and document viewing experience is excellent.

11. Amazing.I have is used many other pdf viewer like WPS pdf viewer which was slow and not useful.

Steps to Troubleshoot & Fix Document Viewer Issues

1. Fix Document Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Document Viewer: Restarting the app will resolve most errors.
  2. Update the Document Viewer App. Here is how:
    1. On Android goto PlayStore » Search for "Document Viewer" » Open Document Viewer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Document Viewer » click "UPDATE".
  3. Clear Document Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from Document Viewer servers.
    1. On Android, goto Settings » Apps » Select "Document Viewer" » click Storage » click "Clear Cache".
  4. Check Document Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Document Viewer might not work.
  5. Uninstall and reinstall Document Viewer. If nothing else has worked, completely uninstall Document Viewer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Document Viewer not working


2. Fix Document Viewer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Document Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Document Viewer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Document Viewer may not be able to connect to the Internet when running in the background.

Reported Issues